Manager Billing Operations

A billing manager with Zuora, Salesforce, and NetSuite experience oversees billing processes, manages systems like Zuora and NetSuite, and ensures seamless integration with Salesforce for Billing processes and other departments.

Job Responsibilities Billing Manager

1. Billing Operations Management

   • Oversee end-to-end billing, including invoice generation, validation, and posting.
   • Ensure accurate billing using Salesforce CPQ & Billing.
   • Process usage-based billing.

   Salesforce CPQ & Billing Configuration

   • Manage billing triggers tied to quote/order lifecycle.
   • Collaborate with Sales Ops on quote-to-cash workflows.

   Dispute & Escalation Handling

   • Resolve billing disputes coordination with Customer Success and Support.
   • Be a contact for internal and external billing escalations.

   Reporting and Reconciliation

   • Produce billing and AR reports using Salesforce and other tools.
   • Lead monthly reconciliation efforts.

   Process Improvement & Automation

   • Identify inefficiencies and lead automation in CPQ-Billing processes.
   • Recommend enhancements to reduce manual work.

   Team Leadership

   • Manage and also mentor billing analysts.
   • Set Service level agreements, track performance metrics, and align with business goals.

   Cross_functional Collaboration

   • Partner with Sales, Legal, RevOps, and Engineering to improve quote-to-cash.
   • Support system upgrades and new product launches affecting billing.

• Zuora:

  Good understanding and hands-on experience with Zuora Billing, Subscription Management, and Payments.

• Salesforce:

  Experience with Salesforce CPQ and Billing, including configuration, workflows, and integration with other systems.

• NetSuite:

  NetSuite's billing and financial modules.

• Billing Principles:

  5+ years of experience with billing processes, revenue recognition, and accounting practices.
  Identify_ troubleshoot_ and resolve billing discrepancies and system-related issues.

• Project Management:

  Ability to manage billing-related projects and also plans.