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Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Enterprise Transaction Services and Specialized Services and Fulfillment Operations as an overall unit supports the operations for diverse businesses like Cash & Transportation, Check Operations, Unclaimed Property, Wholesale Lockbox, Estate Servicing Operations, Digital Account Opening and Account Validation Service Request. The Business Support Manager under ETS & SSFO plays the role of an enabler in driving various Business Management and Change imperatives across several horizontals impacting the organization. The main outcomes of the Business Management team are encompassed within a service catalogue covering various horizontals like Financials, People Engagement, Risk Coordination, Capacity Management, Leader Engagement, SharePoint Developer, Reporting/Tooling Utility etc Job Description: The role holder will be managing Reporting, Space management, Governance and Administration, Change Initiatives, Executive presentations, workflow tools as per business requirement eg. SharePoint workflow along with driving key operations. Key deliverables include Financial /Capacity /Headcount/Risk Management, etc. This is an exciting role for anyone who likes driving a variety of activities, thrives on owning end to end and is flexible to operate in a collaborative manner. The role reports directly into the Function COO of ETS & SSFO and is high on visibility as key stakeholders are Delivery Heads, Enabling Partners like BSMs/HR/ Opex/Finance /BCMR etc . Responsibilities* Reporting Consolidation of all key Scorecard metrics (Operations, People, Shareholder, Risk) for all sub-LOBs within the business Managing Forecasting, Financials, budgets and Headcount Management Space Management : Review Capacity Requirements for team and communicate as appropriate Governance and Administration System of records like KPIS/ MPPFs /BIA etc are maintained and governed appropriately Ensure LOB partner visits / Senior Leadership visits are managed well Manage Town halls and events for the Delivery Head Organizes and runs effective meetings and workshops Govern different tools at GBS or Operations level which are developed as a control for remediating audit issues Support Leader in driving employee engagement initiatives Change Initiatives Drive implementation of projects within the respective Delivery Head’s portfolio Developing SharePoint workflow process for processes as applicable Drive Operational Excellence by consistently striving to achieve responsible growth Develop and Streamline internal processes in conjunction with l COO and BSM teams Requirements* Education* - Minimum Graduate Certifications – Process Excellence or PMP (Optional) Experience Range* - overall experience of 9+ years Foundational skills* - A self-motivated, structured and logical thinker , and team player with a strong work ethic willing to work in a challenging environment Should be self-driven, have the ability to handle pressure and deliver under stringent timelines with high energy levels and confidence. Ability to work well with and communicate with others, from teammates to executives Excellent analytical and problem solving skills, and sound sense of judgment, knowing when to escalate Expert level written and verbal communication skills, strong decision making ability and attention to detail are equally important. Experience in managing small / medium-size projects Stakeholder / Client Management Attention to detail, delivering high quality output Strong knowledge of MS Office, including Word, Excel, PowerPoint, SharePoint, Experience in producing MI reports and tracking reportable MI Should be a team player with strong execution focus and able to juggle multiple work efforts and to quickly change direction as needed Desired Skills Must be exceedingly well organized, flexible and display strong prioritizing, planning and organizing skills Work Timings* - 11:30 hrs to 20:30 hrs (Weekend Off) and can change with business requirements Job Location*:- HYD
