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ProcDNA
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Managed Services Lead

Managed Services Lead

ProcDNA

15 years

0 Lacs

gurugram haryana india

Posted:4 days ago| Platform:

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Skills Required

consulting design cutting technology analytics learning epic data engineering reporting analysis service leadership governance management planning forecasting deployment development drive scoping report metrics risk maintenance etl integration visualization power tableau qlik documentation training automation consistency monitoring communication scaling

Work Mode

On-site

Job Type

Full Time

Job Description

About ProcDNA

ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge technology to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 300+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isn't just encouraged; it's ingrained in our DNA. Ready to join our epic growth journey?

What We Are Looking For

We are seeking a seasoned

Managed Services Lead

with strong expertise in

Data Engineering, Reporting, Data Analysis, and Data Management

. The ideal candidate should have led large delivery teams, overseen technology-driven service operations, and played a key leadership role at a department or office level. This role involves end-to-end ownership of service delivery, project governance, stakeholder management, building a Center of Excellence (CoE), and enabling scalable managed service operations.

What Youll Do

Service Delivery & Leadership

Lead and manage end-to-end delivery of Managed Services across multiple client engagements.
Serve as the department or site lead, providing strategic direction, operational oversight, and performance management.
Manage and mentor a large team of 20+ cross-functional resources including data engineers, analysts, reporting specialists, and technical leads.
Oversee workforce planning, capacity forecasting, resource deployment, and skill development initiatives.

Project & Program Management

Drive project governance including project charters, planning, scoping, and execution oversight.
Establish, track, and report KPIs, SLAs, operational metrics, and performance indicators for service excellence.
Ensure risk mitigation, issue resolution, and continuous improvement across managed service programs.
Collaborate with business stakeholders and client leadership teams to ensure seamless execution and alignment with business outcomes.

Technology & Data Management

Lead solution design and review across Reporting, Data Engineering, and Data Analysis initiatives.
Oversee implementation and maintenance of ETL processes, data pipelines, and data integration workflows.
Guide teams in building and managing data products, dashboards, and visualization solutions using tools such as Power BI, Tableau, Qlik, etc.
Define and enforce data governance, quality frameworks, documentation standards, and best practices.

Center of Excellence (CoE) Development

Build and scale a Data Engineering and Reporting CoE to standardize delivery practices and reusable frameworks.
Define capability development roadmap, training structures, competency frameworks, and knowledge repositories.
Introduce automation, accelerators, and delivery playbooks to enhance productivity and delivery consistency.

Must have

Minimum 15+ years of overall experience with significant hands-on exposure to:

Data Engineering
Data Analysis & Reporting
Visualization tools (Power BI, Tableau, Qlik, or similar)
ETL / Data Integration Tools
Data Product and Data Management Solutions

Proven experience in leading and managing teams of 30+ resources in a delivery or operations environment.
Demonstrated experience acting as Department / Practice / Office Lead or equivalent leadership capacity.
Strong project management background with expertise in chartering, scoping, planning, monitoring, and governance.
Excellent communication, stakeholder management, decision-making, and problem-solving skills.
Experience in building or scaling Centers of Excellence (CoEs) is highly desirable.

Skills: leadership,reporting,data engineering,management,project

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Managed Services Lead