On-site
Part Time
About ProcDNA
Lead and manage end-to-end delivery of Managed Services across multiple client engagements.
Serve as the department or site lead, providing strategic direction, operational oversight, and performance management.
Manage and mentor a large team of 20+ cross-functional resources including data engineers, analysts, reporting specialists, and technical leads.
Oversee workforce planning, capacity forecasting, resource deployment, and skill development initiatives.
Drive project governance including project charters, planning, scoping, and execution oversight.
Establish, track, and report KPIs, SLAs, operational metrics, and performance indicators for service excellence.
Ensure risk mitigation, issue resolution, and continuous improvement across managed service programs.
Collaborate with business stakeholders and client leadership teams to ensure seamless execution and alignment with business outcomes.
Lead solution design and review across Reporting, Data Engineering, and Data Analysis initiatives.
Oversee implementation and maintenance of ETL processes, data pipelines, and data integration workflows .
Guide teams in building and managing data products, dashboards, and visualization solutions using tools such as Power BI, Tableau, Qlik, etc.
Define and enforce data governance, quality frameworks, documentation standards, and best practices .
Build and scale a Data Engineering and Reporting CoE to standardize delivery practices and reusable frameworks.
Define capability development roadmap, training structures, competency frameworks, and knowledge repositories.
Introduce automation, accelerators, and delivery playbooks to enhance productivity and delivery consistency.
Minimum 15+ years of overall experience with significant hands-on exposure to:
Data Engineering
Data Analysis & Reporting
Visualization tools (Power BI, Tableau, Qlik, or similar)
ETL / Data Integration Tools
Data Product and Data Management Solutions
Proven experience in leading and managing teams of 30+ resources in a delivery or operations environment.
Demonstrated experience acting as Department / Practice / Office Lead or equivalent leadership capacity.
Strong project management background with expertise in chartering, scoping, planning, monitoring, and governance.
Excellent communication, stakeholder management, decision-making, and problem-solving skills.
Experience in building or scaling Centers of Excellence (CoEs) is highly desirable.
ProcDNA
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