Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Prolifics
>
Managed Services Lead

Managed Services Lead

Prolifics

8 - 13 years

10 - 14 Lacs

hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

service delivery automation pmp managed services operational excellence project management healthcare presales financial services monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Skill:Service delivery

Secondary Skill: Project Management

Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc

Role Overview:

As a Managed Services Lead, you will be responsible for the strategy, delivery, and continuous improvementof managed services for global clients
This role demands strong leadership, operational excellence, clientengagement, and technology understanding to ensure service excellence and long-term client satisfaction

Key Responsibilities:

- Lead end-to-end delivery of Managed Services for multiple accounts, ensuring SLA adherence, customersatisfaction, and service continuity
- Build and maintain strong client relationships, acting as a trusted advisor on service delivery
- Define and implement service management frameworks (ITIL-based), governance models, and reportingstructures
- Collaborate with internal teams, including pre-sales, delivery, and sales, to design managed servicesofferings and solutions
- Drive transformation and automation initiatives for service delivery optimization

- Lead a global support team and manage 24x7 operations where applicable

- Manage budgets, cost optimization, and profitability for managed services accounts

- Track service performance metrics and present regular reports to clients and internal leadership

- Ensure compliance with security, risk, and quality standards

- Contribute to continuous improvement in service processes, tools, and knowledge base

Required Skills & Qualifications:

- 15+ years of IT experience, with at least 7+ years in leading Managed Services or IT Operations
- Proven experience in managing large-scale, multi-technology managed services engagements
- In-depth knowledge of ITIL frameworks (ITIL v4 certification preferred)
- Strong understanding of cloud (Azure/AWS), infrastructure, monitoring, DevOps, and application supportmodels
- Experience working in a global delivery model with distributed teams
- Exceptional client-facing and communication skills
- Strong problem-solving, leadership, and decision-making capabilities
- PMP or similar project management certification is a plus

More Jobs at Prolifics

Senior Oracle Consultant

Hyderabad

7.0 - 10.0 yrs

INR 9 - 12 Lacs

Oracle Fusion Procurement Cloud / Inventory Cloud Engineer

Hyderabad

7.0 - 10.0 yrs

INR 9 - 12 Lacs

Operations Analyst

Hyderabad

1.0 - 3.0 yrs

INR 3 - 5 Lacs

Associate Lead

Hyderabad

4.0 - 5.0 yrs

INR 6 - 7 Lacs

Technical Project Manager

hyderabad, telangana

12.0 - 16.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.