Overview
At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.As part of the O&A Learning Operations team, the Skills Portfolio Advisors primary accountability is to build strong partnerships with the Learning CoE team in translating project requirements into a delivering a seamless learner experience. These requirements include the implementation of content into the Learning Management System (Cornerstone) as well as projects which that support leaning within bp. This role reports directly to the Learning Operations Lead.
Primary Responsibilities
Key Accountabilities and challenges
- Serve as the primary point of contact for business partners, ensuring their learning operations needs are understood and met.
- Serve as the primary liaison between Learning operations and internal business units.
- Act as the first point of contact for issues. Resolve issues promptly to maintain high levels of customer satisfaction and advance further when nvital
Stakeholder Management
- Build and maintain strong collaborations to understand their learning needs, strategic priorities, and performance goals, ensuring their requirements are incorporated into learning operations.
- Conduct monthly governance calls with the partner of the portfolio and SPA lead on performance of the portfolio (Incoming demand, status of current demand, cost and finance matters, issues and concerns, way forward and feedback).
Operations Management
- Address and resolve challenges related to learning operations, ensuring smooth operations end-to-end.
- Collaborate with the CoE to understand and plan the demand for learning operations. Ensure that work is allocated efficiently to meet business needs.
- Regularly review and analyze learning sessions, cases and cost. Provide detailed monthly reports on performance metrics to help drive continuous improvement.
- Keep the learning offers up-to-date and accurately represented. Provide comprehensive support to ensure the platform's learning operations run smoothly.
- Supervise the financial aspects of learning sessions, including budgeting, cost tracking, and financial reporting.
- Ensure purchase orders are processed timely and accurately.
- Ensure payment process for third party vendor follows bp’s financial code ’guideline’.
- Identify and handle risks, assumptions, issues, and dependencies related to learning services. Ensure that potential problems are addressed proactively.
Continuous Improvement and Projects
- Support and drive O&A initiatives by collaborating with the OpEx team through various project work streams and networking channels.
- Lead and support continuous improvement projects using Agile frameworks. Ensure timely delivery of projects within set quality standards and mitigate risks throughout.
- Build and maintain scalable knowledge of the required portfolio through various process maps, SOPs, and learning aids.
Technology and Vendor Management
- Supervise the integration of new technologies and tools into learning operations to enhance service delivery. Ensure that technology solutions align with learning operations for any future integrations between tools used by Learning operations.
- Act as a single point of contact for the portfolio for all vendor management queries and decisions.
- Coach and guide team members on technical skills, functional skills and different processes for specific portfolios.
Industry Trends and Best Practices
- Stay updated on industry trends and standard methodologies in corporate learning and professional development
Qualifications, Competencies & Mindset
What you will need:
- 8 years of overall working experience
- 6 years of working exp in the learning domain, strong understanding of Learning Management Systems (LMS) and enterprise learning technologies.
- 3 years of working experience with financial tools, systems and procedures, financial accounting concept and reporting, financial analysis, budgeting and charge-back practices.
- Degree or equivalent desirable
- Strong customer service skills
- Knows when to seek support from other subject leaders during critical issues
- Numeracy & analytical thinking – able to quickly and optimally generate and analyse a range of data to provide accurate and timely information to advise business decisions
- Excellent personal organisational skills – good balance of being proactive and reactive; ability to handle multiple priorities and complete tasks on time
Behavioral
- Problem solving skills shown through experience in case management
- Customer focus – Puts the customer at the heart of decision making
- Discernment – ability to handle the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the bp business strategy
- Acts with integrity - demonstrating the bp beliefs.
- Proactively builds and maintains inclusive relationships with a diverse set of partners
Business Capability
- Outstanding verbal and written communication skills to interact with functional and technical colleagues, and end users, with a passion for customer service.
- Excellent problem solving and business analysis skills: timeline planning, requirements definition and documentation, test planning, deployment approaches.
- Ability to accurately collect information to understand and assess the clients’ needs and situation. Adept documentation abilities, with experience in preparing business requirements, - supporting documentation, test scripts and meeting notes.
- Ability to prioritize workload and implement tasks independently, providing timely follow-up and resolution.
Leadership & EQ Capability
- Ability to adapt to changing environments, including fast-paced environment and handle daily planned and unplanned activities.
- Formidable constructive collaboration skills and ability to work collaboratively with others whom you have no direct authority over
- Effective communication skills, flexible style able to communicate effectively at all levels
- Strong influencing skills - able to gain acceptance to ideas from senior partners and comfortable in the space of challenge and difficult conversations.
- Is self-aware and skilled at understanding impact on others.
- Applies judgement and common sense at scale - demonstrates global understanding of the wider business in support of cross segment/border working and ability to apply sound judgement / wise counsel.
Shift
US Based (6:30 pm to 3:30 am)
