FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Value Preposition
- Strategic influence & ownership – Unique opportunity to lead fraud mitigation strategies at scale and work closely with senior leadership to drive decision making that protects millions of customers and bank.
- Exposure to Advanced fraud tech & global best practices – exposure to cutting edge fraud detection platforms machine learning tools and global fraud intelligence framework.
Job Details
Position Title: Lead AnalystCareer Level: P3Job Category: ManagerRole Type: HybridJob Location: Bangalore
About The Team
The Fraud Services Team is part of First Citizens India, Enterprise Operations and is responsible for detecting potentially illicit activity targeting First Citizens India client accounts and escalating illicit activity to be investigated, when appropriate. This newly set up team will play a crucial role in safeguarding the customers and organization from fraud risks by supporting end to end fraud detection, prevention and investigation processes.
Impact
This position analyzes transactions in multiple payment channels to detect suspicious or high-risk activity.This role will help to detect emerging fraud trend, reduce losses and enhance controls. This role offers high visibility and direct impact giving the opportunity to shape fraud strategies and contribute to safer banking environment. Determines the appropriate course of action to mitigate risks and stop further loss, protecting compromised accounts to prevent any subsequent fraudulent transactions.
Key Deliverables
- Analysis - Compiles and analyzes transactions for multiple payment channels. Reviews transactions to identify high risk situations, fraudulent activity, and internal control breakdowns. Effectively communicates analysis output.
- Fraud Prevention - Investigates potential risks, fraud, and internal control breakdowns identified by transaction analysis. Performs in depth reviews to determine the appropriate course of action in compliance with all applicable regulations. Trained and able to serve in a back-up capacity on all
- department functions.
- Business Support - Maintains a strong knowledge of evolving fraud trends, applicable regulations, and fraud prevention methodologies. Serves as a resource for associates and clients to discuss and resolve fraudulent activity and provides support in resolving complex fraud issues. Protects compromised accounts to prevent subsequent fraudulent transactions. Communicates effectively with associates, clients, operations, and peer bank contacts on loss prevention activity and techniques.
- Leadership - Serves in a backup capacity for work group supervisor. Mentor newer associates in the work group, providing guidance, training, and support in resolving complex fraud issues.
- Reporting - Tracks metrics based on analysis and case information for reporting purposes. Identifies and communicates emerging trends.
Functional Skills
Skills and Qualification
- Fraud Risk Management Expertise: Strong understanding of fraud typologies across digital payments, ACH, wire transfers, and card transactions with ability to identify emerging fraud trends.
- Investigation & Case Management: Proven experience in end-to-end fraud investigations, analyzing complex fraud scenarios, preparing case summaries, and supporting recovery or legal actions.
- Data Analysis & Pattern Recognition: Ability to interpret transaction data, detect anomalies, and use analytical tools to identify fraud patterns and recommend controls.
- Policy Adherence & Governance: In-depth knowledge of fraud prevention policies, regulatory guidelines (e.g., Reg E, OFAC), and ability to ensure compliance with internal risk controls.
- Stakeholder Collaboration: Experience in working with cross-functional teams such as Legal, Compliance, Technology, and Onshore Fraud Strategy teams to implement effective fraud response strategies.
- Process Improvement Mindset: Ability to review existing fraud processes, identify gaps, and drive improvements through automation, SOP updates, or control enhancements.
- Customer-Centric Judgment: Skill in balancing fraud risk mitigation with customer experience, including ability to make fair and timely decisions on disputed or suspicious transactions
Technical/Business Skills
- Experience: Typically requires 6 - 8 years of experience in Fraud Detection/Investigations or closely related field, including: experience conducting complex investigations; providing training, feedback, and coaching; and helping drive BSA compliant investigative strategy.
- Data & Reporting Tools: Working knowledge of SQL, Excel (Advanced), Tableau, or Power BI for fraud trend reporting, root cause analysis, and dashboard creation.
- Case Management Tools: Hands-on experience with workflow/case tools like Actimize IFM Case Manager, Verint, or equivalent systems.
- Banking & Payments Domain Knowledge: Solid understanding of US banking operations, digital payments (ACH, RTP, wires), and associated fraud vectors.
- Regulatory & Compliance Understanding: Familiarity with US banking regulations and fraud compliance mandates such as Reg E, UDAAP, OFAC, and BSA/AML implications in fraud scenarios.
- Automation & Technology Orientation: Ability to collaborate with tech teams for automation initiatives, contribute to rule logic enhancement, and participate in UATs or tool migrations.
- Communication & Documentation: Strong written and verbal communication for case documentation, stakeholder updates, and drafting business requirements for fraud strategy changes.
Relationships & Collaboration
- Reports to: Manager / Sr. Manager
- Partners: Stake holders and cross functional teams
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
