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Lead Administrator L1

Lead Administrator L1

Wipro

5 - 8 years

0 Lacs

bengaluru karnataka

Posted:2 weeks ago| Platform: Indeed logo

Apply

Skills Required

technology consulting portfolio design engineering support network data troubleshooting ethernet backup cisco routing vpn solarwinds patching configuration cms mpls switching architecture planning migration installation analysis maintenance efficiency test reports leadership database service sip automation effectiveness management forecast recruitment compliance onboarding training diversity engagement drive recognition risk

Work Mode

On-site

Job Description

Job Title: Lead Administrator L1

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 12/12/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Rate :- 160K/M

Location : Hyderabad / Bangalore

apability

Domain

Skill Set

Primary skillset

Band

Required date

Tech Support Analyst

Network

Data and Voice network troubleshooting
Broadband, NPLS, Ethernet, 4G backup, LEC/CER and CSU troubleshooting
Cisco Nexus Routing, F5 LTM, Load Balancing, Cisco VPN, ADC
Solarwinds, Viptela, DNS, Firewalls
Patching

Primary sill: Data (MPLS/Broadband/Routing & switching/SDwan)

Secondary skill: Voice & SolarWinds (Avaya/CMS/Nice/WFM)

Immediate

Tech Support Analyst

Network

Data and Voice network troubleshooting
Broadband, NPLS, Ethernet, 4G backup, LEC/CER and CSU troubleshooting
Cisco Nexus Routing, F5 LTM, Load Balancing, Cisco VPN, ADC
Solarwinds, Viptela, DNS, Firewalls
Patching

Primary skill: Voice (Avaya/CMS/Nice/WFM)

Secondary Skill: Data (MPLS/Broadband/Routing & switching/SDwan)

Immediate

Tech Support Analyst Assoc

Network

Data and Voice network troubleshooting
Broadband, NPLS, Ethernet, 4G backup, LEC/CER and CSU troubleshooting
Cisco Nexus Routing, F5 LTM, Load Balancing, Cisco VPN, ADC
Solarwinds, Viptela, DNS, Firewalls
Patching

Primary sill: SolarWinds

Secondary skill: Data & Voice (Routing/Switching/Avaya/CMS/)

Immediate

͏

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
Talent Management
- Ensure 100% compliance to WiproÃ¢Â€Â™s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation

͏

Deliver

Performance Parameter

Measure

Operations of the tower

SLA adherence
Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management

New projects

Timely delivery
Avoid unauthorised changes No formal escalations

͏

Mandatory Skills: Network Implementation .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Lead Administrator L1