Key Account Manager

• The Key Account Manager (KAM) will be responsible for nurturing and managing client relationships, ensuring a seamless customer experience, and driving business growth
• This full-time, permanent role requires 2-3 years of experience and a Bachelors degree or equivalent qualification, with a preference for candidates with a logistics sales background
• The KAM will focus on retaining and expanding existing business by identifying growth opportunities, cross-selling, and up-selling services
• The role involves acting as the main point of contact for clients, addressing their queries, and ensuring their requirements are met through close coordination with internal teams
• The candidate will also be responsible for monitoring performance metrics, resolving escalations, and ensuring service levels are met
• Regular business reviews, client visits, and proactive engagement are essential to maintain strong relationships
• Additionally, the KAM must Ensure timely payment collections as per company policies
• A proactive, customer-focused mindset, strong negotiation skills, and excellent interpersonal abilities are crucial for success in this role

Responsibilities

• Build and maintain strong client relationships, ensuring a positive customer experience and business retention.
• Identify and capitalize on growth opportunities through cross-selling and up-selling.
• Serve as the primary point of contact for clients, addressing queries and coordinating with internal teams for issue resolution.
• Manage key performance metrics, ensuring all assigned metrics are in the green with appropriate root cause analysis and solutions.
• Conduct business reviews with clients and focus on service delivery improvements.
• Travel to client locations within the country for meetings and relationship-building.
• Collaborate with internal departments to ensure smooth execution of client requirements.
• Escalate and resolve concerns raised by clients in a timely manner.
• Monitor performance against service level agreements and flag potential issues for resolution.
• Own customer issues and engage relevant stakeholders for quick and effective solutions.
• Ensure timely payment collections as per company policies.