Key Account Manager

About TMW

TMW specializes in hyperlocal content and services, catering to brands targeting tier-two and tier-three cities in India, as well as expanding into international markets. Known for its rapid content turnaround and deep local insights, TMW offers diverse solutions, including content management, advertising services, and innovative tech-driven campaigns across sectors like agriculture and OTT platforms.

Role Overview

The Key Accounts Manager will be a critical liaison between TMW and its clients, ensuring client satisfaction, delivering tailored solutions, and driving growth. The role requires strategic thinking, excellent communication skills, and a proactive approach to managing client needs while meeting company goals.

Key Responsibilities

1. Client Relationship Management

- Act as the primary point of contact for assigned clients.

- Build and maintain strong, long-term client relationships.

- Understand client objectives, challenges, and industry dynamics to provide tailored solutions.

2. Project Management

- Oversee the delivery of content and advertising projects, ensuring high quality and timely execution.

- Collaborate with internal teams, including content creators, strategists, and tech experts, to meet client expectations.

- Monitor project performance and recommend improvements.

3. Sales & Growth

- Identify opportunities to expand services with existing clients.

- Develop proposals and pitches for potential client partnerships.

- Achieve revenue targets by upselling and cross-selling TMW’s offerings.

4. Market Insight & Strategy

- Stay informed about industry trends, particularly in tier-two and tier-three markets.

- Provide feedback to internal teams to refine services and solutions.

- Collaborate with marketing teams to align client campaigns with broader market strategies.

5. Operational Excellence

- Ensure compliance with client requirements, such as U.S. federal guidelines for international projects.

- Implement efficient workflows to enhance client experience and reduce turnaround times.

- Handle budget management and reporting for client accounts.

Qualifications

- Bachelor’s degree in Business, Marketing, or related fields.

- 2-3 years of experience in account management, client servicing, or related roles at a social media or creative content agency.

- Strong understanding of creative content, social media and Indian content domain.

- Excellent communication and negotiation skills.

- Proficiency in project management tools and MS Office.

- Knowledge of content creation, advertising, or agriculture sectors is a plus.

Key Attributes

- Client-centric mindset with a focus on delivering value.

- Strong problem-solving skills and attention to detail.

- Ability to multitask and thrive in a fast-paced environment.

- Passion for innovation and driving operational efficiency.

Why Join TMW?

At TMW, you’ll be part of a dynamic team driving impactful campaigns for diverse audiences. With opportunities to engage with cutting-edge projects in hyperlocal content and international outsourcing, you’ll have the platform to grow professionally while shaping the future of marketing and content solutions.