Key Account Manager

Job Summary

5 years+ Sales and Account Management experience with a strong domain knowledge of financial products and a strong interest in selling financial products or solutions. This is a quota bearing role that requires end-to-end account management which involves developing and maintaining client relationships to ultimately drive revenue growth.

Responsibilities

• Manages, retains and grows revenue, responsible for upsell & cross sell and the customer relationship (includes organic account growth and revenue quota attainment).
• Achieve Net Retention Rate for the Book of Business assigned
• Achieve Growth target via upsells & cross sell activities
• Complete monthly sales/renewals forecasts at an accuracy level.
• Achieve monthly number of meetings & trainings target
• Cultivates customer relationships and ensures effective service delivery to accounts.
• Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.
• Supports execution of strategy at the account level.
• Works with and brings in expert/specialist onto the team where required, has oversight of all account’s activities.
• Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.
• Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly.
• Tracks customer activity in the internal system to execute account strategy and identify additional opportunities.
• Provide customer product training.
• Accountable for individual expense budget management.

Skills & Requirements

• Strong understanding of customers and their business model and workflows.
• Keen interest and understanding of the Financial and Banking environment, government, academic and the market data/research requirements of divisions in these industries such as Corporate Banking, Credit Research, Risk Management, Equities Research, Fund Management, Economists, Corporate Finance, Corporate Planning, Government think tank and research centre, University library etc.
• Relationship building skills & Selling skills (identity, develop and articulate a complex proposition/consultative selling).
• Ensure the effective onboarding of client post-sale, as well as gather client feedback, maintain accurate customer contact and opportunity data in CRM and develop innovative approaches to solving problems facing our existing clients.
• Strong negotiation skills & Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency.
• Problem solving - ability to understand, articulate, structure and solve client needs. • Excellent interpersonal and presentation skills. Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
• Ability to collaborate with account team.
• 5+ years account management experience with strong domain knowledge of financial products and market.
• A master’s degree (MBA/CFA/FRM) is a plus.
• Proficiency in English is a must
• Aggressive, self-motivated, mature and target oriented
• Prospecting and travel out of Mumbai will be a part of job.

What we offer

• Full time employment contract and excellent remuneration package (includes lucrative commission plan)
• Excellent working environment in an international company
• Ability to work and collaborate, share knowledge and experience with many professionals within the company
• Work-life balance

How to Apply

If you are looking for the different opportunity, together with interesting and challenging projects, please, do not hesitate to send your CV in English. All job applicants will be treated with strict confidentiality. Only short-listed candidates will be contacted.

About ISI Markets

ISI is a truly international business with over 700+ employees based across 20 locations. We have a proud 30-year history as the leading provider of data, analysis and research on the world’s fastest growing and highest potential growth markets.

Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive environment and great team of professionals.

www.isimarkets.com.

All job applicants will be treated with strict confidentiality. Only short-listed candidates will be contacted.

Applicants from diverse backgrounds and underrepresented groups are encouraged to apply.