Key Account Manager

You will be responsible for managing strategic telecom clients and driving business operations efficiency through advanced analytics and AI-led process optimization. Your role will require strong client management, operational execution, and cross-functional collaboration to ensure business growth and service excellence. **Key Responsibilities:** - Serve as the primary contact for MVNO/MNO client accounts - Build long-term relationships with key stakeholders - Conduct regular business reviews and strategic planning sessions - Participate in product presentations and brand onboarding - Manage requirements gathering, updates, and escalations across time zones **Strategic Planning:** - Develop comprehensive account plans with clear objectives and success metrics - Analyze market trends, competitive landscape, and client business models - Prepare executive-level reports on account performance and market insights - Contribute to the product roadmap based on client feedback **Account Growth:** - Drive expansion through upselling and cross-selling platform features - Execute account-specific growth strategies aligned with client objectives - Monitor account health metrics and implement retention strategies - Collaborate with sales to identify opportunities within existing accounts - Ensure successful platform adoption and subscriber onboarding **Operations:** - Monitor billing accuracy, platform uptime, and telecom SLAs - Own operational workflows including documentation and reporting - Track telecom KPIs, billing metrics, and subscriber analytics - Lead cross-functional initiatives to streamline BSS/OSS workflows - Ensure regulatory compliance and GSMA standards adherence - Leverage AI-powered tools for automation and process optimization **Program Management:** - Oversee project delivery from MVNO concept to launch - Develop implementation timelines and budgets - Coordinate platform integrations with brands, third parties, and MNO partner **Desired Skills and Competencies:** - Strong understanding of telecom operations, network management, or service delivery domains. - Proven experience in client relationship management and business operations leadership. - Working knowledge of AI applications in business operations, automation tools, and data-driven performance optimization. - Excellent stakeholder management, communication, and negotiation skills. - Strong analytical thinking, problem-solving ability, and commercial acumen. - Comfort working in a fast-paced, tech-driven environment with cross-functional teams. **Preferred Background:** - 57 years of experience in telecom, consulting, or technology business operations roles. - Experience in implementing AI-based process improvements or digital transformation initiatives. - Prior exposure to managing enterprise accounts or large-scale operational programs. **Technical Skills:** - Proficiency in project management tools (Jira, Asana, Microsoft Project) - BSS/OSS platforms, revenue assurance, and subscriber billing systems - CRM platforms and customer lifecycle management - Cloud telecom solutions and API integrations - AI-powered BI tools and predictive analytics platforms - Knowledge of Lean/Six Sigma and AI-driven process optimization,