9 Telecom Operations Jobs

Role & responsibilities End to End Operational support for Postpaid & MNP Process. Monitoring Order to Activation Funnel, TAT to ensure order completion within TAT by coordinating with engineering, field & technical teams. - Close Tracking of irritants in the journey to eliminate failures. Analyzing gaps within acquisition journey to improve quality of acquisition. Driving Innovations & Enhancements along with GTM/Testing with the stakeholders. Driving acquisition KPIs from Business Managers handing acquisition processes Driving conversions with the out-sourced partners. Tracking and sharing the performance scorecard with stake holders. Ensuring compliance to the MNP regulations through parameter wise audits & system/process fixes. Preferred candidate profile Good understanding of project management concepts and methodology Strong interpersonal, collaboration skills & result oriented Good understanding of Telecom products & services Good planning & execution skills Can do attitude & problem solving skills Quick thinking & analytical ability Good understanding of applications Excel, Access & Big Data Analytics

Looking for IT Manager – Oil & Gas and Telecom Operations” for Gurugoan Location Experience 12+ years of experience in IT, with at least 3 years in a leadership role within the oil & gas sector. Proven track record of managing IT and telecom operations in complex, distributed environments. Key Responsibilities Manage end-to-end IT infrastructure including data centers, networks field communications, and SCADA systems. Leverage GenAI to streamline IT Operations and Compliance. Ensure high availability and reliability of telecom systems across remote and offshore sites. Proficiency in telecom technologies (VSAT, LTE, microwave, fiber) and industrial protocols (Modbus, OPC, etc.). Oversee all operations related to IT infrastructure and service delivery Ensure adherence to SLA/KPI targets and conduct performance reviews. Optimize infrastructure costs and improve operational efficiency. Certifications in cloud platforms (Azure/GCP), ITIL, or relevant technologies. Cybersecurity & Compliance Implement robust cybersecurity frameworks tailored to oil & gas threats (e.g., OT/ICS environments). Ensure compliance with industry standards (e.g., NIST, ISO 27001,OG86) and regulatory requirements. Vendor & Stakeholder Management Oversee vendor contracts, SLAs, and performance for IT and telecom services. Role & responsibilities Preferred candidate profile

As a subsidiary of Aryagami, Infimobile operates as a Mobile Virtual Network Operator (MVNO) in the United States, leveraging Aryagami's innovative BSS/OSS solutions to provide cost-effective mobile plans with nationwide coverage. At Infimobile, we are dedicated to delivering seamless service and exceptional customer experiences. We are currently looking for a highly motivated and experienced Operations and Escalation Manager to oversee our customer-facing operations and manage critical customer issue escalations. In this role, you will play a key part in ensuring the smooth day-to-day functioning of our customer support teams and driving efficient resolution of complex customer problems. **Key Responsibilities:** **Operations Management:** - Supervise the daily operations of the customer support and technical support teams, ensuring adherence to service level agreements (SLAs) and operational targets. - Develop, implement, and optimize operational processes and workflows to enhance efficiency and customer satisfaction. - Monitor team performance metrics such as response times, resolution rates, and customer satisfaction scores, implementing corrective actions as necessary. - Manage staffing levels, scheduling, and resource allocation to meet fluctuating demand. - Collaborate with other departments to ensure seamless cross-functional processes. - Identify opportunities for process automation and technology adoption to improve operational effectiveness. **Escalation Management:** - Act as the primary point of contact for escalated customer issues, ensuring timely acknowledgment and resolution. - Investigate complex customer complaints, working cross-functionally to identify root causes and implement lasting solutions. - Develop and maintain an escalation matrix and clear protocols for handling different types of customer issues. - Communicate effectively with customers throughout the escalation process, providing regular updates and managing expectations. - Analyze escalation trends to identify systemic issues and propose preventative measures. - Provide coaching and training to frontline support agents on effective de-escalation techniques and complex problem-solving. **Team Leadership & Development:** - Lead, mentor, and motivate a team of customer support professionals, fostering a high-performance and customer-centric culture. - Conduct regular performance reviews, provide constructive feedback, and identify training and development needs. - Ensure team adherence to all company policies, procedures, and Critical to Protocol (CTP) guidelines. **Qualifications:** - Bachelor's degree in Business Administration, Operations Management, BE, or a related field. - Minimum of 5-7 years of experience in operations management within a customer service or contact center environment, preferably in the telecommunications industry. - Proven experience in managing customer escalations and complex problem resolution. - Strong understanding of BSS/OSS systems and telecom operations. - Excellent leadership, communication (written and verbal), and interpersonal skills. - Demonstrated ability to analyze data, identify trends, and make data-driven decisions. - Proficiency in CRM software and contact center technologies. - Ability to work effectively in a fast-paced, dynamic environment. **Benefits:** - Competitive salary and performance-based bonuses. - Paid time off and holidays. - Opportunities for professional development and career growth. - A collaborative and innovative work environment. If you are a results-oriented leader with a passion for operational excellence and customer satisfaction, we encourage you to apply! *Job Type:* Full-time *Benefits:* Health insurance *Schedule:* Rotational shift *Ability to commute/relocate:* Hyderabad, Telangana 500081: Reliably commute or planning to relocate before starting work (Required) *Education:* Bachelor's (Required) *Experience:* Total work: 3 years (Required) *Language:* English (Required) *Work Location:* In person,

We are seeking a technically competent Ericsson RAN Integration Engineer with expertise in databuild, configuration, scripting, integration, troubleshooting, and quality checks across multi-technology networks. The role involves supporting Telefonica O2 UK Ericsson network (2G, 3G, 4G, 5G) with migration, integration, and maintenance activities, ensuring alignment with project timelines and quality standards. Flexibility for weekend or extended-hour work may be required. Key Responsibilities: Configure & integrate Ericsson 2G/3G/4G/5G base stations on the Telefonica O2 UK network. Manage RAN migration activities , including box swaps, 10Gb/s bearer, L2L3 migration, TDM/ATM to IP, microwave & dark fibre backhaul. Perform troubleshooting and resolution of transport, radio data, and backhaul issues. Conduct databuild, scripting, and parameter correction against design specifications. Use Ericsson ENM, AMOS/MO Shell for provisioning, scripting, and troubleshooting. Provide timely progress updates to stakeholders, ensuring compliance with project processes. Work independently or as part of a small technical team. Operational Experience Essential Strong understanding of IPV4 subnetting, routing & protocols . Knowledge of 2G5G network architectures (RBS, ERBS, DU/BB units, SIU/TCU, BSC, RNC, SecGW, MME, etc.). Experience in commissioning, integration, migration, and upgrades of Ericsson RAN products (RBS6000, BB6XXX, DUG/W/S, SIU). Proficiency with Ericsson ENM (auto-provisioning, CLI) . Hands-on with AMOS/MO Shell scripting and troubleshooting. Exposure to multi-operator, multi-technology networks (Telefonica/Vodafone preferred). Desirable 5+ years in telecom integration & operations. 3+ years LTE RAN integration & support experience. In-depth knowledge of Ericsson ENM tools & scripting . Prior experience on Vodafone & Telefonica O2 UK networks . Technical writing skills for documentation & reporting. Person Specifications Essential Strong team player with ability to work independently. High attention to detail with accuracy in configuration & auditing. Self-motivated, deadline-oriented, and resilient under pressure. Strong problem-solving skills using structured, logical approaches. Customer-oriented mindset with flexibility to adapt to project needs. Desirable Strong communication & technical documentation skills. Knowledge of Wi-Fi, RF theory, wireless/cellular RAN architecture . Ability to influence, collaborate, and lead small teams when required.

As a Client Solutions Partner specializing in Telecom and AI/Generative AI (GenAI), you will play a pivotal role in advising and guiding telecom clients on leveraging AI technologies to drive innovation, enhance customer experiences, and unlock growth opportunities. Your responsibilities will include building and nurturing strong relationships with key decision-makers, designing and implementing tailored AI solutions, identifying new business opportunities, and ensuring the successful delivery of AI/GenAI initiatives. You will collaborate closely with clients to understand their unique challenges and needs, providing strategic guidance on how AI and GenAI solutions can transform their operations and offerings. Your expertise in AI, machine learning, and generative AI technologies will be essential in designing solutions that address telecom pain points, such as predictive maintenance, network optimization, customer personalization, and automation. In addition to client engagement and solution design, you will lead consultative sales efforts, manage end-to-end project delivery, and work cross-functionally with sales, engineering, product, and support teams to ensure client objectives are met. Your role will also involve advocating for client needs within the organization, monitoring solution performance and ROI, and continuously seeking opportunities for improvement and value creation. To excel in this role, you should possess a Bachelor's degree in a relevant field, proven experience in client-facing roles within the telecom industry, and a deep understanding of AI technologies as applied to telecom operations. Strong communication, presentation, and project management skills are essential, along with a collaborative mindset and the ability to work effectively with diverse teams. Preferred qualifications include experience with telecom-specific AI applications, familiarity with AI platforms and tools, a background in data science or machine learning engineering, and knowledge of AI ethics and regulations in telecom environments. By staying informed about the latest AI trends and technologies, you will be able to provide clients with innovative solutions that drive business success and create lasting value.,

Job Opportunity: Integration Specialist Location: Gurugram Company: BlackNGreen Mobile Solutions Pvt. Ltd. Position Overview: Integration Specialist We are seeking a highly skilled and dynamic Integration Specialist to manage the end-to-end integration process for our AI-driven products . This role is critical to ensuring seamless deployment and collaboration with both enterprise clients and telecom operators . Key Responsibilities: Lead technical discussions with clients and telecom partners during integration. Design and implement custom integration solutions compatible with existing enterprise systems. Work closely with internal development teams to align integrations with product roadmaps . Ensure adherence to security, data protection, and network compliance policies. Manage the complete integration lifecycle from planning to production rollout. Identify integration risks and develop mitigation strategies . Create and maintain technical documentation and integration playbooks . Provide post-integration support to ensure successful product deployment. Required Qualifications & Skills: Bachelor's degree in Computer Science , Information Technology , or a related field. Minimum 3 years of experience in system integration , solution engineering , or technical consulting . Strong understanding of enterprise IT systems (CRM, ERP, IVR, Billing platforms). Proven experience working with telecom operators and managing enterprise-scale deployments . Familiarity with telecom protocols and integration layers (e.g., SIP , IMS ). Hands-on experience with API management and gateway configurations . Solid understanding of networking concepts and cloud platforms (AWS, Azure). Excellent communication , documentation , and client engagement skills.

You are the Senior Operations Analyst I at Syniverse, a leading company known for developing cutting-edge technology solutions that connect the world. In this role, you will be responsible for providing technical solutions to complex problems and gaining expertise in advanced applications and tools. Your success will be demonstrated through your accountability, teamwork, and ability to provide research and analysis to support troubleshooting and problem reporting. Your key responsibilities include providing technical support, identifying root causes of issues, and delivering appropriate solutions within SLA guidelines. You will analyze metrics, participate in ticket reviews, create status reports, and develop production-ready solution support scripts. Additionally, you will monitor production servers and application health, provide guidance to junior team members, and collaborate effectively with the project team and management. To excel in this role, you should hold a Bachelor's degree in computer science, electronics, or telecommunications, along with at least 5 years of professional experience in application support, technical customer support, and software development. Prior experience in Telecom Operations is preferred. You should also be willing to provide 24/7/365 helpdesk support, system monitoring, and application support, including working in shifts. Joining Syniverse means becoming part of a dynamic and inclusive organization that values diversity, equity, and inclusion. You will have the opportunity to work with a world-class leadership team, receive competitive compensation, and enjoy flexible/remote work options. By joining Syniverse, you will contribute to connecting the world and be part of an innovative and growing company dedicated to creating a collaborative and transparent organizational culture.,

1 YEAR INITIAL CONTRACT Job Description Project Management Support & Reporting Data gathering, technical/process documentation and technical research Liaision with client Agencies Participate in the review meetings Support the client in the day to day activities Support for Monetisation activitites of the clients Required Skill Competencies 1. Communication Skill 2. Telecom related Networking Skill 3. Analytical Skill Role & Responsibilities Project Management Support & Reporting Data gathering, technical/process documentation and technical research SLA Management Operations and IT Service Management Review Technology Advisory Support Shall support the project manager/experts in their area of activities Daily coordination with client on the progress of fiber laying activities Mandatory requirement (CTQs) 1. Age less than 35 Years. 2. Minimum 5 years of experience in Information & Communication Technology (ICT) projects/Assignments 3. Working experience in Telecom/ Internet service Providers & Knowledge of Fibre & Telecom Operations - IT & Non IT 4. Good Knowledge of IT Infrastructure & Optical Fibre

We are hiring for Deputy Manager role at Jaipur for Telecom Warehouse. Preferred Candidate: Must have experience in warehouse operations for Telecom Industry Able to manage the ongoing operations of Telecom Project To look after the day to day operations of Non mobility. Interested candidate can share their profile at rawat.puja@mahindralogistics.com