Key Account Manager

Roles and Responsibilities

 Data Analysis & Insights: Extract data from multiple sources to generate

actionable insights that support data-driven decision-making.

 Client Solutions & Business Development: Drive upselling and cross-selling of

Delhivery’s products and services by aligning offerings with client business

needs. Collaborate with internal stakeholders to conceptualize and launch new

products and services.

 Client Relationship Management: Act as the primary point of contact for clients,

ensuring prompt resolution of queries related to billing, reconciliation, and

performance. Build strong, trust-based relationships through consistent

communication.

 Performance & Metric Management: Monitor key performance metrics, ensure

targets are met, and conduct root cause analysis with corrective actions when

deviations occur.

 On-Ground Client Engagement: Travel across client sites and operational

centers for meetings, audits, business launches, and reviews, as per business

requirements.

 Operational Communication: Proactively engage with clients to update them on

operational issues, delays, or service exceptions, ensuring transparency and

timely resolutions.

 Process & Product Improvement: Identify gaps in current processes and

products, gather client feedback, and coordinate with the Product team to

develop tailored solutions that enhance service quality.

 Strategic Account Management: Understand client objectives and coordinate

with cross-functional teams to align service delivery with client expectations,

driving sustained operational performance

Desired Skills and Experience

 Experience in logistics

 Operational process knowledge

 Client relationship management

 Data analysis proficiency

 Business development acumen

 Product improvement insights

 Strong logical and critical reasoning

 Self-motivated.

 Good presentation skills