Key Account Manager | Bangalore (Applicant must be from IIM or ISB)
🚀 About Reach
Revolutionizing Mobile Connectivity Through AI-Powered Innovation
Reach is at the forefront of mobile and broadband innovation, offering modern connectivity services through APIs, automation, and modular solutions. We enable businesses like ISPs, MVNOs, employers, and startups to launch, manage, and scale connectivity services without the complexities of traditional telecom systems. Based on a flexible and scalable infrastructure, Reach supports branded mobile, fixed wireless, IoT, and internet services, driving new revenue streams and customer loyalty while future-proofing businesses.
🌟 Position Overview
📍 Location: Bangalore, India | 💼 Experience: 5-7 Years | 🚀 Industry: Telecommunications & Mobile Technology
Seeking: Dynamic Telecom Key Account Manager | MVNO/MVNE Specialist | Mobile Technology Expert
Telecom Domain Expert – Account Management
✅ MVNO/MVNE Operations & Strategy
✅ MNO Partnership Management
✅ SaaS Platform Management & Implementation
✅ Telecom Billing Systems (BSS/OSS)
✅ CRM & Subscriber Management
✅ Mobile Technology & Digital Transformation
✅ AI-Powered Analytics & Automation
mobile virtual network ecosystem
🎯 Key Responsibilities
🤝 MVNO/MNO Account Management
- Serve as the primary point of contact for assigned client accounts in the MVNO ecosystem
- Participate in
product presentations
for brand onboarding and engagements - Build and maintain strong, long-term relationships with key stakeholders at client organizations
- Conduct regular business reviews and strategic planning sessions with clients
- Engage directly with clients for requirements gathering, updates, and escalations.
- Ensure seamless communication across time zones and teams
- Develop comprehensive account plans with clear objectives, strategies, and success metrics
- Analyze market trends, competitive landscape, and client business models
- Prepare and present executive-level reports on account performance and market insights
- Contribute to product roadmap discussions based on client feedback and market requirements
🚀 Account Growth
- Drive account expansion through upselling and cross-selling of platform features and services
- Develop and execute account-specific growth strategies aligned with client business objectives
- Monitor account health metrics and implement retention strategies to minimize churn
- Collaborate with sales team to identify and pursue new opportunities within existing accounts
- Ensure successful
platform adoption
and subscriber onboarding
- Monitor KPIs, account health, and risk metrics.
- Support contract renewals, growth strategies, and stakeholder coordination.
📊 Operations
- Monitor
billing accuracy
, platform uptime
, and telecom SLAs
with the help of team - Own operational workflows for assigned accounts, including documentation, reporting, and continuous improvement.
- Monitor
telecom KPIs
, billing performance metrics
, and subscriber analytics
- Lead
cross-functional telecom initiatives
to streamline BSS/OSS workflows
- Ensure
telecom regulatory compliance
and GSMA standards
adherence - Manage
platform resource allocation
and capacity planning
across mobile services
- Drive
AI
digital transformation initiatives
in telecommunications operation
- Drive automation and process optimization using AI-powered tools and analytics.
- Use
AI-generated
reports and insights to support planning, performance reviews, and process improvements.
🚀 Program Management
- Oversee
project delivery
from MVNO concept to launch
- Develop
product implementation
timelines and budgets
- Coordinate
platform integration projects
with Brands, 3
rd
party
and MNO partners
- Implement project management best practices and ITIL methodologies
- Coordinate
telecom integrations
, billing configurations
, and subscriber management
🎓 Required Qualifications
📚 Education & Telecom Experience
- MBA from IIM/ISB, or equivalent top-tier business school (Regular or Executive Program)
- Strong academic record with demonstrated analytical and strategic thinking capabilities
3-5 years
in telecom operations
, mobile technology
, or MVNO/MVNE
roles✅ Domain Expertise Required
: Deep understanding of mobile virtual networks
, telecom platforms
, billing systems
🤖 AI
: Hands-on experience with implementing AI tools for operations
and business analytics
- Proven track record managing
telecom projects
and mobile service launches
🛠️ Skills & AI-Enabled Telecom Systems
- Proficiency in
telecom project management tools
(Jira, Asana, Microsoft Project) - Advanced
telecom analytics
and AI-powered data analysis
capabilities 🔧 Telecom Billing Systems
: BSS/OSS platforms
, revenue assurance
, subscriber billing
📱 AI-Enhanced CRM
: Customer lifecycle management
, predictive subscriber analytics
, automated customer operations
☁️ SaaS Platform Management
: Cloud telecom solutions
, API integrations
, mobile platform implementations
📊 Mobile Analytics Platforms
: AI-powered BI tools
, predictive analytics platforms
, automated reporting systems
- Knowledge of
Lean/Six Sigma
and AI-driven process optimization
🎯 Core Telecom & AI Competencies (
Mobile Technology Expertise
: MVNO/MVNE business models
, MNO ecosystems
, mobile industry dynamics
Telecom Technical Acumen
: Mobile platforms
, billing infrastructure
, telecom APIs
Regulatory Knowledge
: Telecom compliance
, TRAI regulations
, GSMA standards
, AI governance
Mobile Customer Experience
: AI-powered subscriber journey optimization
, intelligent customer service
Platform Operations
: Understanding of AI-enabled mobile platforms
and automated telecom operations
- Strong
telecom stakeholder management
and mobile operator relations
Digital & AI Transformation
: Experience with telecom modernization
, cloud migration
, and AI implementation
- Excellent
data-driven presentation skills
for technical and business audiences
⭐ Preferred Qualifications
🏆 Certifications & Advanced Experience
PMP
, Lean Six Sigma
, or ITIL
certification🤖 AI/ML Certifications
: Google Cloud ML
, AWS ML Specialty
, Azure AI Engineer
, Coursera ML
certificates🌐 MVNO/MVNE Expertise
: Mobile virtual network launches
, MVNE platform management
💳 Billing Platform Mastery
: Amdocs
, Oracle BRM
, Ericsson Charging
, Nokia BSS
☁️ Cloud Telecom
: AWS/Azure telecom solutions
, cloud-native platforms
📊 Revenue Management
: Telecom P&L responsibility
, AI-driven mobile service monetization
🔄 Change Management
: Telecom transformation projects
, AI implementation
, platform modernization
🔗 API & Integration
: Telecom APIs
, mobile service integrations
, microservices architecture
🌍 International Experience
: Global roaming
, cross-border mobile services
📱 Emerging Technologies
: IoT connectivity
, AI-powered mobile applications
, intelligent automation
