JIRA & Confluence Administrator

Mizuho Global Services India Pvt. Ltd.

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

Know more about MGS:

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

What’s in it for you?

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Position : JIRA & Confluence Administrator

We are seeking an experienced Senior JIRA & Confluence Administrator with 7-10 years of hands-on experience managing and optimizing Atlassian environments across enterprise scale organizations. This role will lead the administration, customization, integration, and governance of JIRA & Confluence to support Agile delivery, ITSM processes, and enterprise collaboration You will work closely with cross-functional teams including engineering, operations, project management, security, and business stakeholders to ensure alignment between Atlassian tools and organizational goals.

Key Responsibilities :

• Own and manage the entire Atlassian stack including JIRA Software, JIRA Service Management, and Confluence (Cloud Server, or Data Center)

• Lead design and implementation of complex JIRA workflows, permission schemes, customer fields, and automation rules tailored for Agile, Scrum, Kanban, and ITIL processes.

• Design and administer Confluence spaces, templates, access structures, macros, and content strategies to support knowledge management and team collaboration

• Work closely with product owners, delivery managers, and support teams to gather requirements and translate into effective Atlassian solutions

• Drive platform governance, including user access control, audit compliance, plugin evaluations, and license management.

• Lead or contribute to migration initiatives, such as JIRA server to cloud or third-party tool consolidations

• Develop custom integrations using REST APIs. Webhooks and middleware platforms.

• Mentor and guide junior administrators and support users through training, documentation, and troubleshooting.

• Maintain system uptime, schedule upgrades/patches, and ensure data integrity and backup policies are followed.

• Act as an SME for JIRA & Confluence best practices, enterprise scaling, and strategic enhancements.

Required Skills & Qualifications :

• 7-10 years of hands-on experience with Atlassian JIRA and Confluence administration in enterprise environments

• Deep expertise in JIRA configuration, including complex workflow creation, automation, and JQL.

• Strong command of Confluence Space and template design, user management, and governance

• Proven experience working in Agile/DevOps/ITSM frameworks

• Experience with ScriptRunner, Automation for JIRA, Insight, and other Marketplace apps.

• Strong understanding of Atlassian Cloud vs Server/Data Center architectures and migration considerations

• Proficient with REST API Integration, scripting (Groovy, Python, Shell) and log analysis.

• Knowledge of SSO, LDAP/Active Directory integrations, user provisioning, and permission models

• Excellent problem-solving, communication, and stakeholder engagement skills Preferred Qualifications

• Atlassian Certifications (ACP-610/120/1000) is a plus

• Experience managing large-scale environments with 1000+ users

• Exposure to Atlassian Access, Crowd, and Bitbucket/Bamboo

• Familiarity with CI/CD pipeline, security compliance and audit controls

• Experience leading tool governance forums or CoE.

Office Address: Mizuho Global Services India Pvt. Ltd

16th Floor, Tower B

Unit No : 1601 to 1604

World Trade Center

Perungudi, Chennai - 600096