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For Employers

ITAM Specialist

SWITS DIGITAL Private Limited

7 years

0 Lacs

bangalore urban karnataka india

Posted:2 days ago| Platform:

Apply

Skills Required

management servicenow software compliance automation sam procurement deployment maintenance tracking configuration contracts automate discovery inventory reconciliation normalization governance reporting reports metrics audits collaboration security finance data efficiency integration licensing optimization itil

Work Mode

On-site

Job Type

Contractual

Job Description

Job Title: ITAM Specialist

Location: Bangalore

Experience:

4 – 7 Years

Job Summary

We are looking for an experienced

IT Asset Management (ITAM) Specialist

to implement, manage, and optimize the

ServiceNow ITAM suite

, including

Hardware Asset Management (HAM)

and

Software Asset Management (SAM)

modules. The role will focus on maintaining accurate asset records, ensuring compliance, and streamlining asset lifecycle processes through automation and integration.

Key Responsibilities

ITAM Administration: Implement and manage ServiceNow ITAM, covering HAM and SAM modules for comprehensive asset lifecycle management.
Asset Lifecycle Management: Oversee end-to-end asset lifecycle — from procurement, deployment, maintenance, and tracking to retirement and disposal.
Configuration & Maintenance: Configure and maintain asset models, stockrooms, consumables, vendor records, and hardware contracts within ServiceNow.
Automation & Integrations: Automate asset discovery, inventory, and reconciliation by integrating with CMDB, ServiceNow Discovery, SCCM, JAMF, Intune, and other third-party tools.
Software License Compliance: Manage software license compliance, normalization, usage tracking, and reclamation processes within SAM.
Governance & Reporting: Generate asset reports, dashboards, and compliance metrics for audits and management insights.
Collaboration: Work closely with Procurement, IT Operations, Security, and Finance teams to align ITAM processes with organizational policies and governance.
Continuous Improvement: Identify opportunities to enhance data accuracy, automation, and process efficiency within ITAM workflows.

Required Skills

Hands-on experience with ServiceNow ITAM, including Hardware and Software Asset Management modules.
Strong understanding of asset lifecycle processes — from acquisition to retirement.
Familiarity with CMDB structures and their relationship to asset records.
Experience with integration tools such as SCCM, JAMF, Intune, or ServiceNow Discovery.
Working knowledge of software licensing models (per-user, per-device, subscription, concurrent, etc.) and compliance management.
Proficiency in data reconciliation, reporting, and license optimization.
Good understanding of ITIL and ITSM frameworks.

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