IT Resource Manager

BONbLOC TECHNOLOGIES is a fast growing, multiple times INC ranked, Great Place to Work Certified, ISO certified, customer focused and fun global software services company, chasing extra-large objectives to be accomplished in the next 3 years. We operate in India, Mexico and the USA, and have sales offices in many other cities around the world.

Recent employee survey: 86% of our employees are "satisfied/extremely satisfied" with their growth opportunities.

Key Responsibilities:

3–5 years of experience

Key Responsibilities:

• Manage end-to-end resource assignment across multiple IT projects, ensuring alignment with technical skill requirements
• Collaborate with delivery managers, project leads, and HR to forecast demand and fulfill resource needs
• Track and analyze resource utilization (billable/non-billable) and maintain visibility of current and future availability
• Maintain up-to-date records for active resources across all delivery units
• Monitor and maintain project allocation records, roll-off dates, and bench pipeline, extension needs, and early releases
• Maintain up-to-date technical skill inventory and support internal mobility/reskilling initiatives
• Coordinate with recruitment for fulfilling niche IT roles or urgent backfills
• Drive weekly discussions with project teams on upcoming resource needs, risk of attrition, or pipeline changes
• Ensure accurate time tracking compliance and resolve allocation/time entry mismatches.
• Supporting timely and accurate invoicing by aligning staffing data with project billing cycles.
• Act as the first point of contact for addressing performance-related queries or escalations from project managers
• Liaise with HR and delivery teams to track performance flags, probation cases, and follow-ups
• Support documentation of performance improvement plans (PIPs) or realignment of resources where needed
• Provide billing inputs to the finance team (e.g., actual hours, billing period alignment, resource movement)
• Identify and resolve time entry gaps, allocation mismatches, or late submissions
• Generate regular dashboards/reports on utilization, allocation status, bench, and skill trends using tools like Excel or Power BI.
• Handle end-to-end onboarding to offboarding processes for project resources

Required Skills & Experience:

• Bachelor's degree in computer science, Information Technology, or a related field

• 3–5 years’ experience in resource or workforce management within an IT services or product organization

• Strong understanding of IT delivery models, project lifecycles, and technical skill mapping.
• Proficient in MS Excel (VLOOKUP, Pivot Tables, Dashboards)
• Working knowledge of tools like Jira, Smartsheet, Power BI, or Project Online
• Experience coordinating across onshore-offshore delivery models
• Excellent communication, negotiation, and stakeholder management skills