Roles and Responsibilities (Hiring for AQA Role, IPQA Role, QMS Role - API Background is Must) Ensure compliance with GMP, BMR, BPR, SOPs, and quality systems. To Perform Analytical QA Role IPQA Activities QMS Activities Validation Activities Collaborate with cross-functional teams to ensure timely completion tasks Person Should be from the API Background

Scope of Work The scope of work of OneITSM Business Analyst shall include supplier to Understand business needs of end user and manage expectations Translate Business needs into effective requirements Analyze current mode of operations (process, network, tools etc. related) Propose future mode of operations, standard solutions and best fit for dedicated cases Support application and process teams to deploy FMO Create Low Level Design document and update the same Define Test cases / plan and acceptance criteria for solutions Carry out and / or provide support in System Integration Testing (SIT), interface testing with other Nokia tools and / or customer tool Provide support in User Acceptance Testing (UAT) and / or Operation Readiness Testing (ORT) Able to cover Nokia s Network operation processes: Alarm /Event management, Incident Management, Problem Management, Change Management, Asset and Configuration Management, Field Force Management, Service Level Management etc Able to cover Nokia s network operation tools: EMSs/NMSs (multi-vendor), Netcool, ITSM/Ticketing tool (BMC Remedy), Smart Services Delivery Platform (SSDP), Field Dispatch/ Work force Management (myWFM), insights (Reporting) etc Mandate Skill Set Major tool in scope: ARS/Remedy/ITSM Ticketing environment. The skill and competencies required are 3+ years of understanding of REMEDY s architecture, functionality, modules (IM, CM, PM, KM, CMDB etc.) and workflows. 3+ years knowledge of Process Modeling: identify existing workflows, analyze gaps, define requirements, and create optimized workflows in Remedy Basic Level understanding of databases Integration and APIs: Have knowledge of system integration, such as web services, APIs (Application Programming Interfaces) and data formats (e.g. JSON or XML) Good and clear communication Ability to explain technical details in simple business language Primary language shall be English D eliverables Create and Maintain Low Level Design document (LLD). As and when required, carry out a read out / explain LLD to all stakeholders (end user, application team etc.) Create and maintain field mapping ticketing document (e.g., values mapping, endpoints, payloads example, etc.) between OneITSM and other interfacing tool/s Use Case Analysis: Identify the various scenarios and interactions between users and the ITSM system Test Plan document: Describe the testing approach and provide a detailed description of test scenarios to ensure the ITSM solution functions are working as intended Run the tests in SIT. Support tests in UAT and ORT Retry Mechanism Test: in case of integration failure Support onboarding of new projects / enhancement to existing projects Support in Incident troubleshooting, Investigation, Analysis, and its resolution Analyze the change requests with requestor, Create and agree specification for change requests, Coordinate the development of those changes, Testing of changes

soiltech laboratory is looking for Soil Investigation Professional to join our dynamic team and embark on a rewarding career journey. Soil Investigation is responsible for overseeing and optimizing soil investigation operations. This role involves strategic planning, team coordination, and execution of tasks to ensure efficiency and productivity. The incumbent will collaborate with stakeholders to align operations with business goals. Duties include monitoring performance, ensuring compliance with policies, and implementing best practices. Additionally, they will manage resources, resolve operational challenges, and contribute to continuous improvement initiatives. Strong analytical skills, leadership abilities, and industry knowledge are essential for success in this role.

Role: Please note this is not a client-facing role. - Act as Product Owner and mentor for the Product Owners across the Agile development teams, working closely with internal Squads to understand formulate and document business requirements, investigating and analyzing system functionality, and guiding the aligned Product owners. - Using the Working Backwards method, decomposes business requirements and customer experiences as part of detailed solution development, into features and functions that drive the platform/product roadmap. - Collaborate with your PM-T colleagues and Solution Architects to understand the impact on gateway systems and agree the optimal functional solution for new product features. - Support the POs to define user stories that capture the functional requirements identified to meet the agreed solution and take responsibility for accepting user stories on build completion on behalf of the PMT team. - Produce internal external-facing supporting documentation and specifications using standard templates and natural language. - Act as a key SME, central reference and information source, providing guidance and assistance in the system product and functionality decision making process. - Take an active role in the SAFe PI Planning process, preparing features for the planning event and working through these features with your team to plan their delivery. All about you The ideal candidate for this position should: - Demonstrate the ability to complete technical systems analysis and solutioning. - Solid business analysis skills and knowledge are essential, i.e. the ability to take high level requirements and drill these down into detailed functional requirements under your own initiative - Demonstrate the ability to collaboratively design solutions that both enhance the product offering, and work within the design principles. - Comfortable working at a detailed level with interface specifications doing related data mappings to and from APIs. - Solid documentation skills, with the ability to define, review and evaluate requirements and identify technical/functional solutions. - Ability to work collaboratively with development and business stakeholders within an Agile team. - Able to communicate effectively with both business technical audiences. - Payments experience is a plus but not essential. - Empowerment and accountability, demonstrating independent thinking and a collaboration mindset - Committed to deliver on time and to quality. - Willingness to learn and get stuck in.

A leading health insurance company, seeks a Deputy/Asst. Manager in Insurance Investigation. Key duties: investigate health claims for fraud, collaborate with teams, document findings, stay updated on industry trends, and liaise with authorities

1 To investigate and verify insurance health claims 2 Required to work on computers and make calls to our clients 3 discuss cases with patients and doctors. We provide full training

Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded Assist guests or employees during emergency situations Administer first aid/CPR to guests or employees as required Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals Provide proper paperwork to employees that require outside medical treatment Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees Read and visually verify information in a variety of formats (eg, small print) Visually inspect tools, equipment, or machines (eg, to identify defects) Enter and locate work-related information using computers and/or point of sale systems Move at a speed required to respond to work situations (eg, run, walk, jog) Stand, sit, or walk for an extended period of time or for an entire work shift Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination Move through narrow, confined, or elevated spaces Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps Reach overhead and below the knees, including bending, twisting, pulling, and stooping Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education: Some college Related Work Experience: At least 2 years of related work experience Supervisory Experience: No supervisory experience REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Job Role - ALPO Job Description Improve profitability of organization through timely identification of loss situations and prompt escalation to stakeholders for preventive measures. Evaluate and report exceptions to appropriate hierarchy within the defined guidelines. Report incidents and notify alarms at stores within the defined process to appropriate hierarchy and monitor till the closure Conduct routine checks of LPA/SG activity. Monitor loss prevention aspects related to cycle count, FEFO, Write off and second sale & cleanliness Screen and identify evidence on CCTV to support investigation Inspect systems and manual records/registers to gather information Support investigations in all manner within his span of control Plans & initiates L1 checks of SAS (Security automation system) in the sites and notify for early repair Monitor HSEF non-compliances and notify exceptions Assist sites in regular safety drills Ensure the correct re-concilation of assets moved from one location to another location and corrective action to be taken against loss assets during transportation Facilitate implementation & adherence for all Processes. DSIR recording and Conduct investigation/corrective action for all major incidents at site. Support ops team in Recovery of loss from the staff / Vendor and to file Police complaint / FIR/NC / CSR. Willing to travel Investigate Discrepancies raised by stores using CCTV at DC

Responsibilities & Key Deliverables Responsible for Field /Warranty RPT reduction for automotive Commodity. Design changes related to systems. Root cause analysis and action planning for field issues. Warranty parts analysis and disposals. DFMEA and DVP for design changes. Vehicle level investigation and JIs in field. Concern based supplier audits Preferred Industries Automotive Industry Education Qualification Diploma in Engineering; Bachelor of Engineering General Experience 3-8 years Critical Experience System Generated Core Skills Analytical Thinking Communication Skills Warranty - RPT Reduction Root Cause Analysis Action Planning Design Failure Mode and Effects Analysis (DFMEA) Design Verification Plan (DVP) Auditing System Generated Secondary Skills

FLEET Management Limited Our 30-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET s short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications. Incident & Vetting Management : Responsible for communication, promotion and implementation of companys health, safety, environment and quality policy on board the vessels. To carry out Incident investigation, root cause analysis and recommend corrective actions which can be translated into workable solutions and writing reports for Dry Bulk Vessels (Cat A, B and C, only). To carry out efficiency analysis of recommended long term corrective actions to determine trends in incident occurrences. To engage with external Dry Bulk Stakeholders such as BHP, Rio Tinto, FMG, Terminals and RightShip etc., for queries on adverse feedback or incident investigations or closure submissions for inspections carried out by such stakeholders. To liaise with RightShip inspections team and technical teams for Inspection bookings. To maintain records on PARIS for all incident related data for Dry Bulk vessels (Cat A, B and C, only) globally onboard company vessels. To maintain records on PARIS for all Dry Vetting related data globally, such as RightShip inspections, and closures. To assist with the preparation of circulars / bulletins / safety alerts related to Global Dry Vetting and Incident Investigation cell. To attend vessels, if needed, for the purpose of carrying out incident investigations from time to time. To assist in Office audits / BMSA preparations within the scope of Global Dry Vetting & Incident investigation cell. To carry out shipboard and shore-based training in matters pertaining to Global Dry Bulk Vetting and Incident investigations. To carry out any other tasks that may be assigned from time to time, in order to support the Global Dry Vetting & Incident Investigation department. To develop, maintain and implement Global Dry Vetting and Investigation cell content. Regulatory/Legislative Statutory Compliance : 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations Financial Management : Work closely with DGM Global Dry Vetting and Incident Investigation, Technical staff, purchasing and finance controllers to ensure that vessel related expenses for the Global Dry Vetting department is within the agreed variables/targets Quality & Continuous Improvement Demonstrates a complete understanding of the Safety & QMS policies & procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Scan the environment and recommend improvement in processes to enhance productivity and efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Global Dry Vetting & Incident Investigation team. Quality & Continuous Improvement : Demonstrates a complete understanding of the Safety & QMS policies & procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Scan the environment and recommend improvement in processes to enhance productivity and efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Global Dry Vetting & Incident Investigation team. Health, Safety and Environment Compliance : Responsible for creating and sustaining a positive safety culture on-board all vessels under engagement. Ensures a safe & compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health & safety policies and practices of the organisation Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role Owns and responsible for delivery of training to off-shore employees during site or vessel visits within the purview of Global Dry Vetting and Incident investigation cell. People and Leadership Management Articulates clear and specific goals for employees on board vessels under engagement. Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion Responsible for continuous performance discussions with direct reporting Manager to drive learning and self-improvement Manage and maintain the talent pool, when entrusted, by engaging top performers and taking definitive action on bottom performers. Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Responsible for issuing an acknowledgment On Time and own the full responsibility to drive the key metrics MTTA (Mean Time to Acknowledge) & MTTE (Mean time to Engage) Ability to correlate alerts and create a meaningful picture to conclude an impact Ability to understand and correlate logs to problems Aggressively chase the relevant On Call teams to Engage the final resolver for the Incident in the shortest possible time Log all Incident/Service Request details, allocating categorization and prioritization codes Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible Keep users informed about their Incidents status at agreed intervals Provide first-line investigation and diagnosis of all Incidents Verify resolution with users and resolve Incidents in the ITSM tool Escalate Major Incidents to the Incident Commander & others as per Escalation Matrix Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or others as required Who can be deployed for this role Qualification: BSc, B Tech (other Graduation also works provided they have relevant experience) 1-3 years of experience in Monitoring distributed systems Knowledge of Nmon, Nagios, Grafana, Solarwinds Orion, Centreon OR any such monirning tool is mandatory Knowledge of basic ITIL concepts of Alerting and Incident Management Exposure to working in a 24/7 production operations support environment and Incident Management Need to work in Rotational shifts Work location: Hyderabad (No Work From Home)

Responsible for issuing an acknowledgment On Time and own the full responsibility to drive the key metrics MTTA (Mean Time To Acknowledge) & MTTE (Mean time to Engage) Ability to correlate alerts and create a meaningful picture to conclude an impact Ability to understand and correlate logs to problems Aggressively chase the relevant On Call teams to Engage the final resolver for the Incident in the shortest possible time Log all Incident/Service Request details, allocating categorization and prioritization codes Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible Keep users informed about their Incidents status at agreed intervals Provide first-line investigation and diagnosis of all Incidents Verify resolution with users and resolve Incidents in the ITSM tool Escalate Major Incidents to the Incident Commander & others as per Escalation Matrix Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or others as required Who can be deployed for this roleExcellent communication & interpersonal skills Qualification: BSc, B Tech (other Graduation also works provided they have relevant experience) 0-6 month of experience in Monitoring distributed systems Knowledge of Nmon, Nagios, Grafana, Solarwinds Orion, Centreon OR any such monirning tool is mandatory Knowledge of basic ITIL concepts of Alerting and Incident Management OK to working in a 24/7 production operations support environment and Incident Management Need to work in Rotational shifts Work location: Hyderabad (No Work From Home)

Responsible for issuing an acknowledgment On Time and own the full responsibility to drive the key metrics MTTA (Mean Time to Acknowledge) & MTTE (Mean time to Engage) Ability to correlate alerts and create a meaningful picture to conclude an impact Ability to understand and correlate logs to problems Aggressively chase the relevant On Call teams to Engage the final resolver for the Incident in the shortest possible time Log all Incident/Service Request details, allocating categorization and prioritization codes Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible Keep users informed about their Incidents status at agreed intervals Provide first-line investigation and diagnosis of all Incidents Verify resolution with users and resolve Incidents in the ITSM tool Escalate Major Incidents to the Incident Commander & others as per Escalation Matrix Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or others as required Who can be deployed for this roleQualification: BSc, B Tech (other Graduation also works provided they have relevant experience) 1-3 years of experience in Monitoring distributed systems Knowledge of Nmon, Nagios, Grafana, Solarwinds Orion, Centreon OR any such monirning tool is mandatory Knowledge of basic ITIL concepts of Alerting and Incident Management Exposure to working in a 24/7 production operations support environment and Incident Management Need to work in Rotational shifts Work location: Hyderabad (No Work From Home)

Responsible for issuing an acknowledgment On Time and own the full responsibility to drive the key metrics MTTA (Mean Time To Acknowledge) & MTTE (Mean time to Engage) Ability to correlate alerts and create a meaningful picture to conclude an impact Ability to understand and correlate logs to problems Aggressively chase the relevant On Call teams to Engage the final resolver for the Incident in the shortest possible time Log all Incident/Service Request details, allocating categorization and prioritization codes Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible Keep users informed about their Incidents status at agreed intervals Provide first-line investigation and diagnosis of all Incidents Verify resolution with users and resolve Incidents in the ITSM tool Escalate Major Incidents to the Incident Commander & others as per Escalation Matrix Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or others as required Who can be deployed for this roleExcellent communication & interpersonal skills Qualification: BSc, BTech (other Graduation also works provided they have relevant experience) 0-6 month of experience in Monitoring distributed systems Knowledge of Nmon, Nagios, Grafana, Solarwinds Orion, Centreon OR any such monirning tool is mandatory Knowledge of basic ITIL concepts of Alerting and Incident Management OK to working in a 24/7 production operations support environment and Incident Management Need to work in Rotational shifts Work location: Hyderabad (No Work From Home)

To provide support for execution and monitoring of trial, scale up, exhibit process qualification batches. To prepare and review new product documents like material requirement sheet, master formula card, bill of material, master formula, risk assessment reports sampling protocol, reports, exhibit batch manufacturing record and exhibit protocols and reports etc. To prepare and review new product documents like sampling protocol and trial batch reports investigation report/Justification report, additional activity protocol, regulatory evaluation etc. To Provide the regulatory response. To share process knowledge to cross functional departments through presentation for smooth technology transfer To prepare and review investigation report/Justification report, additional activity protocol, regulatory evaluation etc. To review and evaluate product history and process parameters for technical remediation and improvement of product robustness. To prepare and submit the investigation reports for OOS, OOT and any failure for exhibit/validation/commercial batch manufacturing and during stability testing. Track wise related activities Change control/CAPA/Planned deviations/Unplanned deviations related activities etc. To prepare and review product containment approach and risk assessment for new product. To prepare and review risk assessment report for elemental impurities/Nitrosamine impurities/residual solvent. To arrange placebo for quality control testing, change part development and to evaluate feasibility of product etc. To prepare and review statistical evaluation for process evaluation. To prepare and review standard operating procedures, training schedule, and conduct training To participate in various regulatory audits to support the plant.

Good understanding of front-end technologies, such as HTML5,CSS3 and JavaScript. Design and develop high-volume, low-latency applications formission-critical systems, delivering high-availability and performance. Contribute in all phases of the product development andimplementation. Write well-designed, testable and efficient code. Ensure designs are in compliance with specifications. Prepare and produce releases of software components. Support continuous improvement by investigating alternativesand technologies and presenting these for architectural review. Work on aproject as development team members. Familiarity with integration technologies and APIs,especially for Zoho apps, is advantageous.

SUCHI INDUSTRIES LTD is looking for Quality Assurance Engineer to join our dynamic team and embark on a rewarding career journey. Develop and implement quality assurance strategies for the organization. Monitor and report on quality assurance performance metrics. Conduct quality audits and inspections. Collaborate with cross-functional teams on quality assurance projects. Prepare quality assurance reports and documentation.

Base Location: Bengaluru Minimum Qualification: Graduate Preferred Experience: 3 to 6 Years of relevant experience Key Result Areas Data stewardship Reviewing the sales and inventory data from multiple applications reviewing any errors or exceptions and investigating and making corrections as necessary to ensure that sales and inventory logs are clean and closed on a timely basis so that this data can be passed on to other systems such as Merchandising, Inventory, and Financials. Ensuring period end reporting is completed in a timely manner. Reviewing any errors or exceptions and investigating and making corrections as necessary Identify reasons for Over Shorts and correct Identify any recurring patterns of errors or Over Shorts and raise concerns to manager Troubleshoot & Support Troubleshoot and ensure functional users query resolution. Work closely with the users to educate end consumers to ensure data handling and processing across various applications Identify Automation opportunities for Data Governance Enable & facilitate daily report generation to aid business decision making; ensure data accuracy. Monitor all reports across all applications and ensure query resolution within the SLA People Management Develop strong working relationships with key IT and Business function. Communicate with other departments/formats efficiently and effectively. Manage and mentor support team Qualifications: Under Graduate Minimum Experience Level: 3-6 Years Report to: Group Manager

Description and Requirements Specialist Life Statement of Health_GG9 The primary function of the Nurse Reviewer is to evaluate Statement of Health applications for Life coverages for Group customer. Also determine the need for additional medical information and decision making regarding the insurability of an applicant based on MetLife s Medical Underwriting Guidelines. Provide guidance to SOH Reviewer 1 2 on need basis. The key deliverables of the role will include but will not be restricted to the details below: Review customer Statement of Health form and make decisions regarding approval, denial, the need for further investigation in the form of medical records or exams Understand the US medical underwriting guidelines and navigate for relevant actions to be taken while initiating the final decision basis received medical records from physician (APSQ and APS) Review medical condition report (Paramed Exam- Blood Urine Report) and validate the suggested medical treatment/medication Understand the conditions for the prescribed medicines by physician Identify and obtain missing information required to process approve decline condition Review Statement of Health procedures by using the defined SOP Adhere to agreed timelines and SLA s

Required Skills Technology | Meraki SDLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Viptella SDWAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - VNX300 / RCPE Professional-Level Certification in WAN Optimization / NSE4 / CCNP Data Center / CCNP Enterprise / CCNP / ECMS2 / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

1. Support & provide customer service viaphone-calls & chats. 2. Effectivelydealing with customers & identify and assess customers needs to achievesatisfaction 3. Taking care ofafter sales services 4. Buildsustainable relationships and trust with customer accounts through open andinteractive communication 5. Answer callsprofessionally to provide information about products and services, take/ cancelorders, or obtain details of complaints. 6. Keep recordsof customer interactions and transactions, recording details of inquiries,complaints, and comments, as well as actions taken. 7. Referunresolved customer grievances or special requests to designated departmentsfor further investigation.

We need a Server Expert to join our team! The ideal candidate would have at least 1 year of experience Roles and Responsibilities: Looking after the web server for us and its security Monitoring the overall security of the system Scripting full-blown programming language statements Fixing the existing threats and security issues Detailed knowledge of intrusion detection systems and firewalls Testing and checking the system for weaknesses in software and hardware. Maintaining firewalls, virtual private networks, web protocols, and email security. Monitoring and fixing virus and threat detection systems. Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations. Requirements: Knowledge of cloud network security. Reporting the security analysis and monitoring findings. Informing about the security incidents proactively.

Investigator Payments Coordinator - India, Chennai - Office-Based, Hybrid ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The role: Oversee and be accountable for the quality of the payments in the studies assigned to them to ensure they are conducted in an effective manner, meeting agreed timelines and expectations and in accordance with Investigator Payment Group (IPG) KPIs, WPS and SOPs, appropriate regulations and ICON s quality standards. What you will be doing: Liaise with all other ICON departments such as Clinical, Contracts, IT, Finance and Legal to ensure payment queries are speedily resolved and that the necessary preventative measures are put in place to prevent recurrence of similar issues. Update IPG systems with any changes from site contracts for assigned studies, as applicable. Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and managing their expectations accordingly as required. Respond to site queries in agreed timeline. Reach out to the sites directly for any open items, build positive relationship with sites. Contribute to the IPG group by seeking to continuously improve their job performance and knowledge of IPG systems and processes. To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate Review payments in line with site contracts and visit data to ensure sites are being paid in a timely accurate and efficient manner and escalate delays/ issues appropriately. What you will need: Minimum of 2 years relevant work experience preferred. Ability to liaise successfully with all levels of management at ICON, sites, and stakeholders. Good working knowledge of PC applications (Excel, Word and Outlook). Oracle knowledge is an added advantage. Good knowledge of financial reconciliations Excellent organizational, administration and problem-solving skills with strong attention to detail and accuracy. Excellent written and verbal communication skills. Candidate should be ambitious, able to multi-task work well under pressure Ability to work to tight deadlines What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, diversity, inclusion belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. Were proud of our diverse workforce and the work we ve done to become a more inclusive organisation. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirementsWe would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON EmployeePlease click here to apply

Investigator Payments Coordinator - India, Chennai - Office-Based, Hybrid ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The role: Oversee and be accountable for the quality of the payments in the studies assigned to them to ensure they are conducted in an effective manner, meeting agreed timelines and expectations and in accordance with Investigator Payment Group (IPG) KPIs, WPS and SOPs, appropriate regulations and ICON s quality standards. What you will be doing: Liaise with all other ICON departments such as Clinical, Contracts, IT, Finance and Legal to ensure payment queries are speedily resolved and that the necessary preventative measures are put in place to prevent recurrence of similar issues. Update IPG systems with any changes from site contracts for assigned studies, as applicable. Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and managing their expectations accordingly as required. Respond to site queries in agreed timeline. Reach out to the sites directly for any open items, build positive relationship with sites. Contribute to the IPG group by seeking to continuously improve their job performance and knowledge of IPG systems and processes. To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate Review payments in line with site contracts and visit data to ensure sites are being paid in a timely accurate and efficient manner and escalate delays/ issues appropriately. What you will need: Minimum of 2 years relevant work experience preferred. Ability to liaise successfully with all levels of management at ICON, sites, and stakeholders. Good working knowledge of PC applications (Excel, Word and Outlook). Oracle knowledge is an added advantage. Good knowledge of financial reconciliations Excellent organizational, administration and problem-solving skills with strong attention to detail and accuracy. Excellent written and verbal communication skills. Candidate should be ambitious, able to multi-task work well under pressure Ability to work to tight deadlines What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, diversity, inclusion belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. Were proud of our diverse workforce and the work we ve done to become a more inclusive organisation. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirementsWe would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON EmployeePlease click here to apply