896 Investigation Jobs - Page 12

Required Skills Technology | Cisco R and S Network Expert - Level 3 Support Technology | Fortigate Expert - Level 3 Support Technology | Firepower Expert - Level 3 Support Technology | Checkpoint Fw Expert - Level 3 Support Technology | Checkpoint VPN Expert - Level 3 Support Technology | Juniper R and S Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Any technical graduate/post graduate, BE, B-tech, BCA, MCA, Mtech etc. . Hands-on experience with DLP tools (e.g., Symantec DLP, Forcepoint DLP, Microsoft Purview, McAfee DLP, Digital Guardian, Netskope). Strong understanding of data classification, encryption, and regulatory compliance frameworks. Expertise in network security, endpoint security, and cloud security. Experience in SIEM integration, CASB solutions, and data discovery tools. Knowledge of incident response frameworks and forensic investigation techniques.

Required Skills Technology | Meraki WLAN Design SME - Level 4 Support Technology | Cisco R and S Network Design SME - Level 4 Support Technology | Cisco WLAN Design SME - Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - ACMX / CCIE Wireless Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts.

Required Skills Technology | Meraki WLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

[{"Salary":"8-10 LPA" , "Remote_Job":false , "Posting_Title":"Technical Support Engineer" , "Is_Locked":false , "City":"Bangalore North","Industry":"IT Services","Job_Description":" Posting title: Technical Support Engineer Experience: 3+ Years Location: Bangalore Work mode: On-site Primary skills: SaaS Product, API Integration, Troubleshooting, SQL Server Qualification: Any Graduate Roles & Responsibilities : Interfaces with customers at all stages of the problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution) Coordinate with the Sales team to onboard any new customer, and hand-hold them with various integrations. Coordinate with the Product Management / Engineering team for customer-reported queries. Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex / escalated Customer issues. Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues. Schedule, participate and, where relevan,t lead Customer-facing calls (being well prepared, knowing his/her audience, their related needs and share information accordingly) Required Skills- Fantastic Customer-focused service skills (Empathy-based listening, written and verbal skills). Excellent Analytical & Technical Troubleshooting skills.

Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst Status: Full Time Hours: Rotational Shifts Department: Credit Card Operations Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Alert Review and Investigation: o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Data Analysis and Reporting: o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Compliance and Risk Management: o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. o Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: Educational Background: o Bachelors degree in Finance, Business Administration, or a related field preferred. Experience: o 2-3 years of experience in AML operations or related fields. o 1-2 years of customer service experience is an asset. Skills and Competencies: o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). o Demonstrated analytical and problem-solving skills. o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). o Strong keyboarding skills and working knowledge of PCs. o Ability to work efficiently within time constraints and manage multiple tasks simultaneously. o High level of accuracy and attention to detail. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Major duties and responsibilities: Submission Reviewer is a centralized role that: Has oversight of the reporting rules configuration for compounds, marketed drugs, devices, and vaccines to ensure proper distribution / submission to health authorities, affiliate countries, license partners / collaboration partners. Has regulatory reporting expertise in all major regions. Performs regulatory reporting in all major regions in accordance with policies, SOPs and HA regulations. Has oversight of ICSR submission related activities in all regions, ensuring safety database is operational, prompt escalation of system outage affecting ICSR distribution / submission process. Distribution of Dear investigator letter to investigators. Monitor Distribution mailbox and take appropriate action as per the received emails. Is the SME during internal / partner audits and inspections. Provide or receive training on Customer-specific processes, systems, or products. Other tasks as required.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for ensuring timely and accurate resolution of all collections related customer complaints in alignment with the defined TAT and guidelines. Role Accountability Ensure resolution of Complaints/Requests/Queries/ Escalations related to Collections reported at Customer Services through SBIC Internal channels or Regulatory Bodies on CardOne/mail and EWS/dispute complaints reported at Collections Field/Tele calling within Business TAT Ensure timely execution and closure of assigned Scrabble tickets related to investigation/blocking/NOC approvals/Missing Payment/Stop Calls etc. Manage Resolution & TAT Maintenance Identify the gaps in Collections by conducting RCA of the complaints and tracking the gaps to closure Identify issue and raise the same to concerned departments/units & ensuring complaint closure by providing amicable resolution as per the process/policy Validate and track all complaints/requests Ensure clear articulation of investigation & complaint resolution on CardOne/mail Measures of Success Complaints Resolution % Quality Resolution% No Avoidable Escalation Zero TAT Burst Case Lesser Repeat Case Process Adherence as per MOU Technical Skills / Experience / Certifications Process understanding of Collections & Complaint Handling Strong understanding of the Collection processes & policies to relay the information correctly Competencies critical to the role Analytical Ability Process Orientation Stakeholder Management Detail Orientation Qualification Graduate/Post Graduate in any discipline Preferred Industry FSI

PURPOSE OF THE JOB To eliminate the fraud payout request and operational risk in the payout processing To Identify process/system level gaps at early stage and plug in time To conduct due diligence on various parameters and to ensure seamless effectiveness DUTIES & RESPONSIBILITIES Proactive detection and prevention of possible fraudulent transactions to minimize payout loss Perform quality controls to rule out incorrect payouts Client verification and deducing of contact details & account number to proactively identify probable frauds/Incorrect payouts Review team progress and ensure that all the team members cases are reviewed as per Review Grid Driving self and team members for timely closure of cases within TAT End to end managing of PIU cases on investigations and quality closure Improve operational management systems, processes and best practices Continuous improvement towards identification of high risk cases Ensure compliance with organizational policies, procedures and quality standards To develop and submit/publish regular MIS on various activities to Head of Fraud Risk and Operations

Job Brief: To ensure that the Electrical machineries, Instrumentation & Control systems used, run to their maximum efficiency and output. Introducing innovative ways for better machine upkeep and predictive maintenance KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Repairs and Maintenance Cost Manage expenditures. Rejection of non-conforming products. KRA2 Uptime of Equipment Opportunity maintenance planning. Attend various cross functional meetings and communicate information / take actions. Produce reports & make presentations. Create new SOPs, upgrade existing SOPs to improve equipment output, effectiveness & make the system foolproof. KRA3 Energy Conservation Identification of energy conservation opportunities and convert them to proposals. Implementation and review of energy conservation schemes. KRA4 Safety & Sustainability Ensuring elimination of unsafe conditions and developing a safety culture. Conduct risk assessment of process and tasks in department. Implement SOPs to achieve higher safety performance. Ensure each function operates as per the Corporate policies. Participate & assist the team in investigation of incidents to determine root cause and corrective actions wherever necessary.

Role & responsibilities Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 2 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus. Call HR SHRUTHI - 9008812627 Email ID - shruthic @thejobfactory.co.in Preferred candidate profile

You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,

Genpact is a global professional services and solutions firm that aims to shape the future through the relentless pursuit of creating a world that works better for people. With over 125,000 employees in more than 30 countries, we are driven by curiosity, agility, and a commitment to delivering lasting value to our clients, which include leading enterprises such as the Fortune Global 500. Our expertise lies in deep business and industry knowledge, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Senior Associate, AML/KYC. The selected candidate will be responsible for reviewing documentation for new customers/entities in accordance with defined processes and procedures. This involves summarizing findings, facts, and information in a narrative report, emphasizing actions and recommendations for next steps. Additionally, the candidate will perform Enhanced Due Diligence for high-risk customers/entities, which includes analyzing entity structure, conducting bank account verification, beneficiary verification, RDC screening, assigning risk ratings, and performing due diligence based on risk rating procedures. Key Responsibilities: - Reviewing documentation for entities such as corporations, charities, and individuals as per policy/jurisdiction for all KYC/CDD documentation and requesting information/documents as necessary. - Conducting due diligence and identifying procedural requirements in case of defects. - Reviewing beneficial ownership (BO) and key controller as per policy and screening for sanctions and adverse media. - Completing reviews in a timely and efficient manner. - Making recommendations for process improvements to enhance efficiency and accuracy. - Staying informed about regulatory updates and incorporating changes in the due diligence review process. - Interpreting evidence from various tools and systems to assess the legitimacy of customer behavior. - Assisting in monitoring and tracking incidents to ensure timely resolution within the customer Service Level Agreement. - Addressing routine problems through precedent and referral to general guidelines. Minimum Qualifications: - University graduate. - Experience in back-office work, compliance, investigation, AML/KYC, audit review, or account review. - Proficiency in Microsoft Office, internet usage, and digital literacy. - Excellent communication and comprehension skills. - Critical thinking ability. Preferred Qualifications: - Experience in AML and KYC related to customer due diligence, enhanced due diligence, and Know Your Customer space for Fintech/e-commerce. - AML investigatory experience and analytical skills. - Periodical review of KYC records for completeness and verification of due diligence. - Familiarity with client onboarding checks and verification of external regulatory and registry websites. - Understanding of different entity types and ownership structures. - Ability to conduct detailed investigations in Adverse/Negative Media and Transaction Surveillance/Monitoring. - Knowledge of AML/KYC controls and terminology. - Experience with sanction screening, document verification, and investigative skills. - Proficiency in using Actimize, RDC, Fortent, Norkom, Lexis Nexis, Bridger XG, SIEBEL, Dow Jones, and other relevant tools. - Strong analytical and investigative skills with the ability to navigate through ambiguity in a fast-paced environment. - Experience with MS-Office applications like Excel, Word, PowerPoint, and Outlook. This is a full-time position based in Gurugram, India, requiring a Bachelor's degree or equivalent qualification. The job posting date is August 22, 2024, with an unposting date of September 21, 2024. The primary skill set required for this role is Operations.,

Role & responsibilities : Ability to read, write and communicate proficiently in Chinese Mandarin Language Work experience required from Fraud Monitoring, Fraud Investigations, Transactional Frauds, Risk Investigation, Social Media Fraud Investigation, Cybercrime, Cybersecurity Investigation, SOC Analyst, Chinese Marketplaces) Preferred candidate profile Ability to read, write and communicate proficiently in Chinese Mandarin Language Good English communication (written & verbal), good analytical skills, ability to work

Manage and execute internal audit assignments independently. Prepare Risk Based Internal Audit plan and define auditable scope Ensure compliance with ICFR (Internal Controls over Financial Reporting). Develop and maintain audit dashboards to monitor key metrics. Review of credit due diligence process, documentation, & post-sanction conditions. Conduct process mapping, identify control gaps, and build risk & control matrices. Evaluate operational efficiency and support in identifying leakages. Assess compliance with organizational policies, SOPs, and regulatory guidelines. Understanding of risk management frameworks and RBI regulations for NBFCs Collaborate and build strong relationships across various departments. Preferred: CA with 2-5 years of experience in NBFC audit.

Work Model: Hybrid Shift hours: 4 pm to 2 am SPOC for investigating workplace situations, grievance, conflicts, employee issues for Cvent India End to End redressal of employee complaints Ensure timely closure of investigations and upkeeping the ER records in all relevant systems Collaborating with different COEs including Legal to ensure a fair and unbiased investigation of any grievance and conflict, in accordance to labor laws and regulations Manage Employee discipline issues including and not limited to any issues in breach of the Employee handbook clauses Lead the Cvent India Workplace Harassment committee Monitor/analyze employee relations trend and develop and implement mitigation strategies accordingly Assist in drafting, designing, interpreting, maintaining policies & HR Processes, regulations, and programs in a manner conducive to company goals Regular audits of processes & policies in compliance with existing labor laws. What you will need for this role: Proven work experience as an Employee Relations Specialist or similar role. Demonstrated knowledge of employment laws and regulations. Proven record of Strong problem-solving conflict resolution and mediation. Excellent decision-making skills Strong understanding and ability of handling confidential information. Outstanding interpersonal skills Exceptional written and verbal communication. Excellent organizational skills and attention to details. Professional certification as an Employee Relations Specialist.

QA should responsible for maintain the Quality Dashboards, reports, data analysis, Data findings and closure on the data points QA will responsible for External IDs data management, ID issuance, activation and deactivation of all the IDs, E receipt cancellation files etc... To do the E receipt, Manual receipt audits on a daily, weekly & monthly basis on the allocation. To do the Tele/OBA audits for the aligned FEs To close the Error feedback within the TAT Should be able to find new address & phone numbers of the customer Responsible for Audit Accuracy & Quality Improvements Should be able to conduct the special audits as per the requirement To do the investigation in case of any fraud and help the field business team to improve To take briefings regularly based on audit findings To take extra initiatives for process improvement

1.Developing and Implementing Safety Programs 2. Conducting Safety Inspections and Audits 3. Investigating Incidents and Accidents 4. Ensuring Compliance with Regulations 5.Providing Safety Training Key Responsibilities: Short Info Posted: 0 day(s) ago Location: Bengaluru Qualifications: BE Mechanical Engineering & Safety Certificate Experience: 7 Years - 0 Months To 14 Years - 0 Months

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco ASA Administrator - Level 2 Support Technology | Palo Alto Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

ServiceNow Developer (SNOW,ITSM) -Chennai/Bangalore/Pune - 4-8 Years ( 2 PM to 11 PM ) Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About this Team This is enterprise ServiceNow team and the person would be part of a big team in India and global team to deliver ServiceNow for FIS employees and clients. What you will be doing: Requires effective planning, scheduling, researching and writing skills Thorough knowledge of information mapping concepts Skill in investigation and analysis, preparing written material and business communication and training. Proficient with the following application : ServiceNow What you bring: Should have a total of 4 to 8 years of experience with ServiceNow Development Candidate should have experience in Designing new implementation within ServiceNow. Candidates should have good knowledge on ServiceNow Scripting - Client Scripts, Business rules, Jelly scripts, UI pages and others. Work experience in development of Service Portal Strong knowledge with ITSM process What we offer you An exciting opportunity be a part of World s Leading FinTech Product MNC A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities - FIS is your final career step

Required Skills Technology | Database|Experience in using Backup and recovery tools(RMAN/EXPDP/IMPDP) Technology | Database Administration, General|Database Support Technology | Database|Monitor Database logs for errors and troubleshoot basic issues with the help of SOP Technology | Database Administration, General|Implementing Database Builds/Deployments Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Oracle Certification Delivery Skills : 1. Proactive monitoring and investigation of logs: Initiate Database administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), - Ensure tickets are closed post user/customer communication, - Maintain inventory of Network equipments and links, - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Long Description 1 Exposure of execution of planning of Inprocess, Finished product, stability and cleaning validation samples of MDI / DPI formulation. 2 Exposure of compliance to all cGMP, GxP or any other regulatory requirements, including EHS requirements. 3 Maintenance of GLP in the Laboratory. 4 Having knowledge of Analytical Instruments like HPLC, GC, GCMS, LCMS, UV, IR, KF, ACI, NGI, DUSA, Spray Pattern etc. 5 Exposure of Laboratory investigation like OOS, OOT, Incidence, Deviation, CAPA, Change control etc. 6 Exposure of Stability sample management & Regulatory Audits. 7 Exposure of Analytical method transfer, Analytical method validation / Verification activity. 8 Exposure of Calibration of Analytical Instruments & Equipment’s 9 Compliance to observation noted during internal and external audits. Competencies Strategic Agility Process Excellence Collaboration Innovation & Creativity Result Orientation Stakeholder Management Customer Centricity Developing Talent Education Graduation in Pharmacy Work Experience 10 to 15 years.