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Job Title: Senior IT Infrastructure Operations Analyst Audit Job Summary: We are looking for a highly organized and experienced Senior IT Infrastructure Operations Analyst to support and drive infrastructure audit readiness, SOP and compliance tracking, project coordination, inventory and asset management, IT service management, and program operations. The ideal candidate will have strong expertise in operational governance, be proficient in Excel and reporting tools, and possess excellent coordination and documentation skills. Key Responsibilities: Support and coordinate infrastructure-related internal and external audits. Maintain and track audit evidence, observations, and remediation plans. Review, update, and ensure adherence to IT infrastructure SOPs and policies. Monitor compliance against IT standards, frameworks, and regulatory requirements. Track and report on IT infrastructure projects, tasks, dependencies, and milestones. Maintain IT asset inventory, including procurement tracking, lifecycle management, and license compliance. Monitor and report on ITSM metrics such as incident trends, SLA adherence, change requests, and service performance. Develop and maintain operational dashboards, trackers, and weekly/monthly status reports. Collaborate with cross-functional teams to collect updates and drive timely closure of operational and project items. Assist in planning and executing program reviews, audits, and risk assessments. Prepare high-quality PowerPoint presentations and reports for management reviews. Identify areas for operational improvement and standardization across infrastructure functions. Requirements: Bachelor’s degree in information technology, Computer Science, or a related field. 5–7 years of experience in IT infrastructure operations, audit/compliance support, or IT project coordination. Advanced skills in Microsoft Excel (pivot tables, VLOOKUP, dashboards) and PowerPoint. Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy) and project tracking tools (e.g., Jira, MS Project). Strong documentation, organizational, and cross-functional coordination skills. Good understanding of IT infrastructure components (networking, servers, cloud, data centers, etc.). Preferred Qualifications: Certification in ITIL Foundation, ISO 27001, or PMP is an advantage. Experience working in regulated environments (e.g., BFSI, telecom). Familiarity with compliance frameworks such as ISO, SOC 2, NIST, or GDPR. Show more Show less
