Information Technology Project Coordinator

Key Responsibilities

- Coordinate the scheduling and dispatch of field technicians for onsite IT service requests, installations, and

maintenance activities.

- Act as the primary liaison between clients, internal teams, and field staff to ensure service expectations are met.

- Track and monitor ongoing dispatch requests to ensure timely resolution and SLA compliance.

- Manage project documentation including work orders, site completion reports, timesheets, and escalation logs.

- Maintain and update dispatch trackers, project schedules, and daily reports using tools such as Excel, Google Sheets,

or a project management platform.

- Assist in onboarding new technicians and maintaining their availability, skill sets, and region mapping.

- Identify potential scheduling conflicts, resource shortages, or risk areas and escalate as needed.

- Participate in client calls and internal reviews to report project progress, KPIs, and performance metrics.

- Collaborate with the accounts/billing team to ensure proper documentation is shared for invoicing.

- Support the Transition or Operations Team during the initial phase of new projects or expansions.

Required Skills & Qualifications

- Bachelor's degree in IT, Business Administration, or related field.

- 2-4 years of experience in project coordination or service delivery, preferably in IT dispatch or field services.

- Strong organizational and multitasking abilities with excellent attention to detail.

- Proficient in MS Excel, MS Teams, Outlook, and project management tools like Asana, Trello, or ServiceNow.

- Strong verbal and written communication skills.

- Ability to work under pressure and handle multiple service tickets in parallel.

- Understanding of IT hardware (desktops, printers, network devices) is a plus.

Preferred Qualifications

- Prior experience coordinating technicians across multiple regions (especially remote/rural sites