As a Strategic Account Manager specializing in Channel Loyalty at Elevatoz, you will play a crucial role in designing, implementing, and managing loyalty programs to engage channel partners and customers. Your responsibilities will revolve around client relationship management, strategy development, program optimization, and data analysis to measure program effectiveness. Located in Bengaluru, this full-time on-site position offers a unique opportunity to work with some of the biggest brands in the country. Your primary focus will be on owning and building relationships with assigned channel loyalty clients, serving as the key representative of Elevatoz. By establishing strong and trusted connections with senior stakeholders, you will act as a thought partner, aligning our solutions with client goals to drive mutual success. Identifying cross-sell and upsell opportunities, you will create customized growth roadmaps for each account, collaborating with internal teams to deliver comprehensive proposals and solutions. In addition to relationship building and strategic growth, you will be responsible for driving the end-to-end management of channel loyalty programs. Monitoring program health and engagement metrics, you will identify areas for improvement and recommend enhancements supported by data and insights. Managing client engagement and communication, you will lead business reviews, reporting, and program performance presentations, ensuring client satisfaction through consistent delivery and proactive solutions. To excel in this role, you should have at least 4-6 years of experience in loyalty marketing, particularly in channel loyalty programs. Your proven ability to manage large accounts in a client-facing role, coupled with a strong commercial mindset and excellent communication skills, will be essential. Proficiency in PowerPoint, Excel, and reporting dashboards is expected, along with the ability to work in a fast-paced environment and collaborate effectively with multiple stakeholders. If you are highly accountable, possess a consultative mindset, and thrive in a dynamic, startup-like environment, Elevatoz offers you the opportunity to work on innovative channel loyalty programs and grow into senior strategy roles. Join our young, agile team and contribute to building award-winning loyalty solutions while focusing on value creation and continuous learning.,
You specialize in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition programs by utilizing a deep understanding of human behavior and advanced technology. Your company designs, launches, and optimizes engagement programs consistently delivering desired results, powered by an intuitive technology platform. With expertise across various domains, you partner with some of the biggest brands in the country. As a full-time, on-site Strategic Account Manager - Channel Loyalty based in Bengaluru, you will be responsible for designing, implementing, and managing loyalty programs to engage channel partners and customers. Your day-to-day tasks will involve client relationship management, strategy development, program optimization, and data analysis to measure program effectiveness. Key Responsibilities: Account Ownership & Relationship Building: - Represent Elevatoz for assigned channel loyalty clients. - Establish strong relationships with senior stakeholders on the client side. - Act as a thought partner, understanding client goals and aligning solutions accordingly. Strategic Growth & Account Expansion: - Identify cross-sell and upsell opportunities across loyalty solutions, tech, analytics, and rewards. - Develop customized growth roadmaps for each account to increase value delivered. - Collaborate with internal teams to build proposals, present solutions, and close incremental business. Program Oversight & Optimization: - Manage channel loyalty programs from strategy to execution. - Monitor program health and engagement metrics, identifying areas for improvement. - Recommend program enhancements based on data and insights. Client Engagement & Communication: - Lead business reviews, reporting, and program performance presentations. - Ensure client satisfaction through consistent delivery, responsiveness, and proactive solutions. - Collaborate with creative, tech, operations, and analytics teams to achieve program objectives. Requirements: - 4-6 years of experience in loyalty marketing, particularly in channel loyalty programs. - Proven ability to manage large accounts in a client-facing role at a loyalty agency or marketing solutions firm. - Strong commercial mindset with cross-selling/upselling experience. - Excellent communication, presentation, and negotiation skills. - Ability to manage multiple stakeholders in a fast-paced environment. - Strategic thinking combined with hands-on execution ability. - Proficiency in PowerPoint, Excel, and reporting dashboards. Preferred Qualities: - Highly accountable with a strong sense of ownership. - Consultative mindset with a focus on identifying business opportunities. - Comfortable handling clients independently and driving value-driven conversations. - Collaborative nature thriving in a dynamic, startup-like environment. Join Elevatoz for the opportunity to work on innovative channel loyalty programs, grow into senior strategy roles, be part of a young, agile team emphasizing value creation, and contribute to building award-winning loyalty solutions.,
Job Title : Director – Customer Success Location : Bengaluru Department : Client Servicing / Customer Experience Type : Strategic Leadership Role Experience : 12–15 years of experience in customer success, account management, or client servicing roles (preferably in loyalty, marketing services, SaaS, or Enterprise product implementation) Job Summary: At Elevatoz Loyalty Pvt Ltd , we specialize in building customer, channel, and employee engagement programs for some of India’s leading brands. With deep expertise in loyalty management, campaign execution, and digital enablement , we help our clients drive meaningful business outcomes through innovative engagement strategies. We are seeking a seasoned and visionary Director – Customer Success to lead our entire Client Servicing function . This is a strategic leadership role responsible for strengthening client relationships , enhancing service delivery , managing the P&L for the CS function , and driving retention and growth across all programs. The ideal candidate should bring strong business acumen , delivery leadership , and team management skills , with a passion for building long-term partnerships . Key Responsibilities · Lead and manage the entire Customer Success function across all verticals and accounts. · Define and execute the vision, strategy, and roadmap for the Client Servicing team. · Own the P&L for CS – drive profitability, efficiency, and account growth. · Build, mentor, and scale a high-performing CS team. · Ensure client satisfaction, retention , and program success. · Act as the senior escalation point for key accounts. · Collaborate with cross-functional teams (Product, Tech, Ops, PMO, Marketing, BD) for smooth execution. · Track and report KPIs like CSAT, NPS, TAT, and revenue retention . · Drive renewals, upsells, and cross-sell opportunities with the Sales team. · Standardize delivery through SOPs and operational frameworks . · Channel customer insights to influence product and process improvements . · Represent the CS function in leadership discussions and strategic forums . Qualifications & Experience · 12–18 years of experience in CS, client servicing, or account management. · Proven leadership experience in managing and scaling CS teams. · Strong grasp of P&L management, budgeting, and forecasting . · Preferred background in loyalty marketing, engagement, or SaaS . · Excellent at client handling, stakeholder management , and CXO communication. · Strategic thinker with strong execution and problem-solving skills. · Effective communicator with negotiation and presentation expertise. · Comfortable in a high-growth, client-first, fast-paced environment. What We Offer Leadership role with high visibility and strategic ownership End-to-end ownership of CS strategy and financial performance Opportunity to shape the client experience strategy in a rapidly growing organization Work with top-tier clients and nationally recognized loyalty programs Collaborative, open, and innovation-driven work culture Competitive compensation with performance-linked incentives Work Location : Bangalore (on-site) Immediate joiners preferred Interested candidates can write to helma.mathew@elevatozloyalty.com with their updated resume and subject line: Application for Director – Customer Success.
About Us Elevatoz Loyalty Pvt Ltd specializes in creating and managing channel loyalty, customer loyalty, and employee rewards & recognition programs. We combine behavioral insights, innovative technology, and strategic program design to deliver measurable business impact for our clients. Role Overview We are looking for a proactive and detail-oriented HR Intern. his internship is designed to give you hands-on exposure to all aspects of HR in a fast-paced, dynamic startup environment. Over the course of 6 months, youll gain practical experience in recruitment, employee engagement, HR operations, and compliance, with the potential to convert into a full-time role based on your performance and organizational needs. Key Responsibilities Assist in end-to-end recruitment : job postings, screening resumes, scheduling interviews, and coordinating with candidates. Support onboarding and induction programs , ensuring a smooth experience for new hires. Help organize employee engagement activities and internal events. Maintain and update HR databases and employee records with accuracy. Assist in preparing HR documents, letters, and reports. Support in leave and attendance management . Assist with HR compliance and policy implementation . Participate in HR projects such as training programs, surveys, and feedback initiatives. What Were Looking For Fresh graduate or final-year student in HR, Business Administration, or related field. Strong communication skills (written & verbal). High attention to detail and organizational skills. Ability to maintain confidentiality and handle sensitive information. Enthusiastic, proactive, and eager to learn. Comfortable working in a fast-paced startup environment. What Youll Gain Hands-on exposure to all HR functions . Mentorship from an experienced HR leader. Opportunity to contribute ideas and see them implemented. Certificate of internship completion. Pathway to a full-time role based on performance and business requirements. Duration: 6 Months Stipend: 15K Work Mode: On-site To Apply: Send your CV to [HIDDEN TEXT] with the subject line: Application HR Intern Show more Show less
Company Description Elevatoz specializes in creating and managing channel loyalty, customer loyalty, and employee rewards & recognition programs . Leveraging insights from human behavior, advanced technology, and comprehensive program design, we ensure our clients achieve desired results. Our mission is to enable companies to engage effectively with their partners, customers, and employees through innovative, technology-driven solutions . By combining behavioral insights, smart program design, and an easy-to-use technology platform, we ensure impactful results for our clients. We have partnered with some of the country’s leading brands such as Duroflex, Centuary, Eaton Power, Coca Cola, Herbalife, John Distilleries, Fractal, Tata Power, Black Pepper Technologies, and O9 Solutions , delivering loyalty and engagement programs that create real business impact. Location: Koramangala, Bangalore CTC: 10 - 12 LPA Experience: 4–5 years Joining: Immediate joiner preferred Role Overview We are looking for a Catalogue Manager with hands-on experience in e-commerce or quick commerce (preferably in fast-growing setups). The role will focus on managing product catalogues, vendor relationships, and category growth , while also contributing strategically through partnerships and deal management. Key Responsibilities Catalogue & Category Management Manage and optimize the product catalogue across multiple categories. Ensure accuracy of product listings, pricing, descriptions, images, and availability. Track sales, conversions, and category performance to drive growth. Introduce new categories and product lines based on market trends. Vendor & Partner Relationship Management Build and maintain strong relationships with vendors, suppliers, and partners. Negotiate pricing, promotions, and deals to ensure competitive offerings. Act as the main point of contact for vendor queries and issue resolution. Strategic Planning & Opportunity Identification Develop and implement category strategies aligned with business objectives. Identify and evaluate new vendor/partnership opportunities. Stay updated on competitor activities and industry trends. Execution & Collaboration Work closely with internal teams (marketing, sales, supply chain, operations) to drive product visibility and category growth. Support joint initiatives like promotional campaigns and seasonal launches. Monitoring & Reporting Track catalogue KPIs (sales, margins, stock levels, vendor performance). Prepare regular reports on category performance and share insights with management. Skills & Qualifications 4–5 years of proven experience in catalogue/category management in e-commerce or quick commerce companies . Strong expertise in vendor management and negotiations . Hands-on experience with managing multiple categories. Excellent analytical, problem-solving, and organizational skills. Strong communication and stakeholder management skills. Ability to balance operational execution with strategic thinking . Bachelor’s degree in Business, Marketing, or related field preferred. Immediate joiners preferred. How to Apply Interested candidates can share their CVs with us at helma.mathew@elevatozloyalty.com
As a Catalogue Manager at Elevatoz, you will play a crucial role in managing product catalogues, vendor relationships, and category growth in the e-commerce or quick commerce domain. Your responsibilities will include optimizing the product catalogue, ensuring accuracy in listings, pricing, and availability, tracking sales performance, and introducing new categories based on market trends. You will be responsible for developing and maintaining strong relationships with vendors, suppliers, and partners, negotiating deals to offer competitive pricing, and serving as the main point of contact for vendor queries and issue resolution. Strategic planning and opportunity identification will be key aspects of your role, where you will align category strategies with business objectives, evaluate new partnership opportunities, and stay updated on industry trends. Collaboration with internal teams such as marketing, sales, supply chain, and operations will be essential to drive product visibility and category growth. You will also support joint initiatives like promotional campaigns and seasonal launches. Monitoring catalogue KPIs, preparing regular reports on category performance, and sharing insights with management will be part of your responsibilities. To excel in this role, you should have at least 5 years of experience in catalogue/category management within e-commerce or quick commerce companies, with strong expertise in vendor management and negotiations. Hands-on experience in managing multiple categories, excellent analytical, problem-solving, and organizational skills, as well as strong communication and stakeholder management abilities are required. A bachelor's degree in Business, Marketing, or a related field is preferred. If you are ready to take on this challenging yet rewarding role, and if you are an immediate joiner, we encourage you to share your CV with us at helma.mathew@elevatozloyalty.com.,
As a Loyalty Program Manager at Elevatoz Loyalty, you will play a crucial role in designing, launching, and optimizing channel loyalty, customer loyalty, and employee rewards programs. Your primary focus will be on engaging channel partners and customers through innovative program design and state-of-the-art technology solutions. Located in Gurgaon, this full-time on-site role requires strong analytical skills, loyalty marketing expertise, and program management capabilities. You will be responsible for developing strategies that drive desired results while ensuring effective program execution. Your role will involve creating and implementing loyalty programs that resonate with the target audience and deliver tangible benefits. To excel in this position, you should possess a Bachelor's degree in Marketing, Business, or a related field, along with 6-8 years of experience in loyalty management. Your track record should demonstrate a deep understanding of loyalty programs, customer engagement, and successful program implementation. Strong communication and interpersonal skills are essential, as you will be required to collaborate with internal teams and external partners effectively. In addition to a competitive salary and benefits package, Elevatoz Loyalty offers opportunities for professional growth and development in a collaborative work environment. You will have the chance to work on exciting projects and interact with industry leaders, further enhancing your skills and expertise in loyalty program management. If you are passionate about loyalty programs, customer engagement, and driving results through innovative solutions, this role at Elevatoz Loyalty is an excellent opportunity to make a significant impact in the field of loyalty management. Join us in creating and managing programs that inspire and engage channel partners and customers, setting new benchmarks for success.,