Strategic Account Manager Channel Loyalty

You specialize in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition programs by utilizing a deep understanding of human behavior and advanced technology. Your company designs, launches, and optimizes engagement programs consistently delivering desired results, powered by an intuitive technology platform. With expertise across various domains, you partner with some of the biggest brands in the country. As a full-time, on-site Strategic Account Manager - Channel Loyalty based in Bengaluru, you will be responsible for designing, implementing, and managing loyalty programs to engage channel partners and customers. Your day-to-day tasks will involve client relationship management, strategy development, program optimization, and data analysis to measure program effectiveness. Key Responsibilities: Account Ownership & Relationship Building: - Represent Elevatoz for assigned channel loyalty clients. - Establish strong relationships with senior stakeholders on the client side. - Act as a thought partner, understanding client goals and aligning solutions accordingly. Strategic Growth & Account Expansion: - Identify cross-sell and upsell opportunities across loyalty solutions, tech, analytics, and rewards. - Develop customized growth roadmaps for each account to increase value delivered. - Collaborate with internal teams to build proposals, present solutions, and close incremental business. Program Oversight & Optimization: - Manage channel loyalty programs from strategy to execution. - Monitor program health and engagement metrics, identifying areas for improvement. - Recommend program enhancements based on data and insights. Client Engagement & Communication: - Lead business reviews, reporting, and program performance presentations. - Ensure client satisfaction through consistent delivery, responsiveness, and proactive solutions. - Collaborate with creative, tech, operations, and analytics teams to achieve program objectives. Requirements: - 4-6 years of experience in loyalty marketing, particularly in channel loyalty programs. - Proven ability to manage large accounts in a client-facing role at a loyalty agency or marketing solutions firm. - Strong commercial mindset with cross-selling/upselling experience. - Excellent communication, presentation, and negotiation skills. - Ability to manage multiple stakeholders in a fast-paced environment. - Strategic thinking combined with hands-on execution ability. - Proficiency in PowerPoint, Excel, and reporting dashboards. Preferred Qualities: - Highly accountable with a strong sense of ownership. - Consultative mindset with a focus on identifying business opportunities. - Comfortable handling clients independently and driving value-driven conversations. - Collaborative nature thriving in a dynamic, startup-like environment. Join Elevatoz for the opportunity to work on innovative channel loyalty programs, grow into senior strategy roles, be part of a young, agile team emphasizing value creation, and contribute to building award-winning loyalty solutions.,