Job
Description
Job Description: Airbus FHS provides customized services to its Customers (mainly Airlines) ranging from FHS-Component upto a TSP (Tailored Support Program) with the objective to provide airlines with significant inventory management and repair cost savings whilst supporting the improvement of their maintenance and engineering activities to allow an increased aircraft reliability and availability. Accountabilities The Jobholder, as a member of the Flight Hour Services (FHS) entity, reports operationally to the HO Materials - India & South Asia . The job holder functionally reports to the Head of FHS Customer Operations (SMROC) & Head of FHS Supply Chain Operations (SMROC) based in Toulouse . SMROC & SMROS are responsible for the oversight of all the operational management activities related to the FHS and TSP Component contracts, the monitoring of the delivery performance of all improvement action plans, definition of fixes and the monitoring of their implementation / effectiveness. As a reminder the FHS Operations team in India & South Asia is organised into two individual domains for the effective management and oversight of all operational activities related to FHS Operations. Local for Local & Local For Global Customer Support (IISMOC) FHS Customer Operations Team (SMROC - FCOs) - (MEA) South Asia FHS Customer Operations Local For Global Supply Chain Support (IISMOS) Virtual Direct Shipment Officers (SMROS - VDSO) Abnormal Taskforce (SMROS) Component Ageing Taskforce The Jobholder is accountable to: Ensuring daily FHS operational performance, managing the local interface with Customer(s) to secure their satisfaction. Ensuring adherence to contract(s) service level (operational, quality & cost performance) through clear and consistent reporting of Key Performance Indicators. Ensuring Supply of all required operational data to the CPM to secure the overall commercial performance and development of the deal(s) Ensuring Communication on progress of actions plans to resolve supply chain issues to the Customer(s). Entry Into Service planning and work streams management of new Component Deals Ensure Warranty Administration & Coordination with Supplier/Airbus for warranty claim and remedial action with passing benefits to customer(s) (if covered in contract scope) Develop & Ensure Component repair activities within the region including Managing Repair Loop & Coordination with Supplier & customer Ensuring DSO (Direct Shipment Officer) activities on relevant component deals Ensuring Material Planning (TCI Items) Business Administration & General Administration activities are administered under scope of FHS-TSP contract(s) Support Sales campaign in the region as directed & contribute to business development activities in order to enhance regional footprint Monitor the company procedures applicable to the area of work and submit any proposals for such revisions to optimise the quality and effectiveness of those procedures. Resolve operational queries from other departments, Customer & function. Ensure continuous monitoring of all the 12 legs of the Supply chain for any blockages in terms of abnormal transactions, ownerships or part location. Ensuring Virtual DSO (Direct Shipment Officer) team is optimising the AFHS Supply chain management Develop & Ensure Component Supply Chain Improvement activities within the region are aligned with FHS Business Strategy and regionalization footprint Dimensions Subordinate employees (FTE headcount): 11 (AOP 2025) Other dimensions relevant to the position: Fleet currently covered: FCO -AIC, JZR,ETD,MSC,FAD VDSO - ETD,FIN,BAW Main activities Within FHS-TSP & FHS -C contract(s), jobholder is responsible for the organisation and management of Component Operations team which is accountable to: Deliver and monitor the daily operational FHS activities with the customer(s) Ensure respect of contractual performance, service level and customer satisfaction as per FHS agreements and financial results Initiate all appropriate improvement actions to optimise operational performance of the FHS contract(s) Ensure smooth EIS of the FHS services and customer satisfaction with initial operations on new component deal(s) Administer warranty claims on FHS TSP contract(s) as per relevant support clauses & run dashboarding including reporting to customer (If covered in contract) Perform Exchange Ordering, Repair Ordering, AMASIS transactions (as applicable) , Monitor of Shipping & Customs Clearance activities (as applicable) & Direct Shipment Officer activities (On site Or remotely as applicable) related to parts covered under FHS contract (s) Coordinate closely with FTM TSP/CT Technical Records to achieve nominal production & delivery flow (S2S) Perform Material Planning for TCI, Life limited Items based on Forecast issued by TSP-Planning for FHS TSP contract(s) Perform Business Administration & General Administration activities related to execution & monitoring of FHS TSP contract(s) Ensure Abnormal task force team is optimising the Shelf to Shelf for all the AFHS Components in continuous collaboration with Kuala Lumpur and Toulouse teams VDSO -Ensure end-to-end monitoring of Leg 6 for the assigned customers thereby supporting the component supply ecosystem Perform all activities related to repair of FHS Components within the region including but not limited to Coordination with Supplier for meeting TAT, Quality AMASIS Transaction, Repair Loop and Logistics management Coordination with customer for retrieval of Core Unit(s) With regards with management responsibility, jobholder missions consists in: Organisation and staffing of theComponent team as per business requirement. Putting in place and running a group operating model allowing control of business activities (performance, risk…) and associated resources in line with AOS (Airbus Operation System) principles. Ensuring her/his team objectives are defined and manage individual performance of team members. Managing team skills, competences and knowledge. Developing processes, methods and tools with the aim to continuously improve efficiency and quality of services delivered. Actively reports safety related issues and any other CIM related issues, and in relation, participates in the whole process of finding a resolution to avoid future recurrence. Acting with respect to ethics and compliance with Airbus corporate rules. Outputs Component Operations: Contractual performance, service level and customer satisfaction as per FHS C agreements and financial results, Warranty administration, Business & General Administration, Logistics activity as per FHS TSP contract, Sales & Business Development Support for the region, Control of FHS C Regional repair activities Team organisation. Team reporting. Team engagement to reach assigned objectives. Experience, Skills & Competencies Education Degree holder in Aerospace Engineering/Aircraft Maintenance or equivalent Fluent English Technical knowledge: Total aviation experience of 7 Years at a minimum 5+ years of experience in Aviation Logistics environment Experience in working with OEM,Suppliers or MRO Operations. Experience in team management. Leadership Skills. Excellent team spirit. Highly organised and structured Capacity to work in a dynamic environment. Good communication skills and experience in customer management Knowledge of Airline Operations and/or Power by Hour Hour Services related activities is preferred Knowledge of Manufacturer Warranty , Supplier Warranty Management, Airline Logistics and Supply Chain Management is preferred Knowledge of Maintenance Information System principle required. Knowledge on specific Maintenance Information systems (AMASIS, RAMCO, AMOS) desirable. Excellent level of spoken and written English This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus India Private Limited Employment Type: Permanent - Experience Level: Professional Job Family: Material Support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
