2092 Helpdesk Jobs - Page 17

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 5 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 7738521154 Sanika Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9773553319 Simran 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

As a Technical Support team member at Mr. Cooper Group, you will play a crucial role in keeping the dream of homeownership alive by serving as the first point of contact for end-users experiencing IT issues. Your dedication and expertise will help ensure that our customers receive prompt and professional assistance. **Key Responsibilities:** - Responding to incoming calls, emails, and chat messages promptly and professionally. - Diagnosing and resolving common hardware, software, and network problems, such as password resets, software installations, and basic connectivity issues. - Creating, updating, and closing support tickets in the helpdesk system while ensuring accurate documentation of...

Role Overview: As an Oracle HCM Redwood Designer, your primary responsibility is to lead the implementation and configuration of various modules such as Core HR, Benefits, Compensation, Absence, and Helpdesk. This involves configuring user interfaces and workflows following Redwood standards, customizing UI elements to meet specific business requirements, and ensuring seamless integration with Oracle's Redwood framework. Your key responsibilities include: - Analyzing current processes and collaborating with HR and IT teams to enhance user experience through modern UI elements and mobile-responsive design. - Engaging with stakeholders to gather requirements, provide solutions, and deliver reg...

At SIGAI , we are shaping the future of intelligent software solutions by combining cutting-edge technology with user-focused design. We are looking for a Software Service Engineer to join our growing team. This role is perfect for someone who thrives on solving problems, delivering exceptional customer support, and enabling users to get the best out of our products. Job Requirments Ability to communicate clearly and effectively in English with clients and team members. Proficiency in software installation, troubleshooting, and configuration . Familiarity with operating systems (Windows/Linux) , databases, and networking basics. Experience using remote support tools, helpdesk ticketing syste...

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

The Accounts Payable Processor is responsible for the accurate and timely processing of vendor invoices. This role ensures that all financial transactions are recorded properly and that vendors are paid according to agreed terms, helping maintain strong supplier relationships and accurate financial reporting along with related process improvements. This position requires good ERP system skills, basic Excel skills, AP process flows and the ability to perform at a high level in a fast-paced, dynamic environment. This position will directly report to Asst. Manager, AP Lead. What you will be doing Process high volumes of invoices and ensure accurate data entry into the accounting system Match pu...

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

Device Associates at Amazon work on Manual Testing for the cutting edge applications and products at the user level. They are pure Black Box Testers. They should be able to understand the functionality and execute the test cases accurately and deliver on the committed deadlines. They should be able to accurately report the results with proper reporting. Execute test cases prepared for testing Software builds on the Desktop and Mobile platforms for Amazon Assistant Products. Perform test case execution and report bugs accurately. Understand testing procedures and guidelines for new builds / releases. Perform regression and repetitive testing exercises to qualify builds without compromising on...

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Associate & Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience. Why PWC & Summary The IT Advisor will manage and optimize IT su...

Provide leadership for client specific Procurement Operations activitiesSupervise a team of 15 to 20 resources involved in Procurement Operations, while processing high value/high criticality requests on his/her own.Pre-qualify request by determining quality and completeness of purchase request (PR) based on defined set of rules for complex requestsObtain and analyze quote/pricing from preferred or contracted supplier and submit for approvalCreate Purchase Orders (PO), PO amendments / deletions based on requestsAttempt to resolve outstanding receipt-related issues / open order expeditingHandling queries regarding Invoice / PO MismatchAddressing the Helpdesk queries regarding PR to PO / PO am...

Position : Associate- Helpdesk- Operations Location : Bangalore Reporting to : Manager Salary Range : 2.74LPA- 4LPA Overview: As an Associate- Helpdesk , you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the primary point of contact for senior staff, offering technical support, troubleshooting assistance, and ensuring their overall satisfaction with our services. Responsibilities: On-site Support: Travel to client offices to provide on-site assistance to senior employees. This includes resolving technical issues, setting up equipment, an...

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes Record, Update, and Escalate Support issues to the next level promptly Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance Engage in discovering new IT business tools to support our business users and our internal IT Team Seek, Suggest, Evaluate, and implement process and technolo...

Your Role We are seeking for Process Associate to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills. In this role you will play a key role in: Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate complex issues when necessa...

About the Company: ZaranTech is an Edtech company and we provide Individual and corporate/group training in SAP, Workday, Cloud Technologies, DevOps, Salesforce, Oracle, Management certifications, and many more. And help IT professionals upskill. We are a USA-based firm with an offshore office in Bangalore, India Key Responsibilities: Daily resolve Tickets raised by students with a turnaround time of less than 24hrs. Solve basic common user problems in real-time, including software functionality problems and questions; data communication/internet/networking troubleshooting; installation problems and questions; and OS and browser-related issues. Escalate top-priority, production-critical issu...

POSITION GOALS Process Management from inception to call completion of all service requests Capturing information on consistent manner Allows for complete analysis request tracking Compliant with the clients name policies procedures Determines service responsibility Carrying Customer satisfaction survey Guaranteed single point of contact for client name staff contractors DUTIES RESPONSIBILITIES Efficiently handling Helpdesk Calls Act as the first point of contact for service request calls requisitions through data and voice support Ensure each request is recorded properly promptly Efficiently coordinating with team of technician and FM staff for timely completion of calls Maintaining confere...

At Document360 , our flagship Knowledge Base platform, we re on a mission to redefine how businesses capture, share, and scale product knowledge. As we scale, we re looking for a proven Head of Customer Support who can build a best-in-class support function that ensures delightful, scalable, and proactive experiences for our customers. Why this role matters: Customer support is the frontline of customer experience and a critical growth level for Document360. We re looking for a leader who can scale global support operations, elevate customer experience, and build a high-performing support culture all while aligning closely with product, sales, and success teams. Key Responsibilities: Strateg...

FACILITY EXECUTIVE SOFT SKILLS . To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by Ops Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets. Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing Gym procedures and performance measures to ensure simplification and accuracy of work methods and r...

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts Immediate joiners only Interview - Svar, Ops (Virtual) No absconded cases Both Way Cab Contact - 9636487945 (Poshika) Perks and benefits 5 Days Working Allowances and Incentives

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. About PTC PTC is at the forefront of digital transformation, helping organizations bridge the physical and digital worlds. Our software empowe...

Job Summary The SPE-CX-Multi Channel Helpdesk role is pivotal in ensuring seamless customer interactions across various platforms. With a focus on the Hi-Tech domain the candidate will leverage their English communication skills to resolve queries efficiently. This hybrid role requires a proactive approach to enhance customer satisfaction and contribute to the companys reputation in the tech industry. Responsibilities Provide exceptional customer service across multiple channels ensuring prompt and accurate resolution of inquiries. Utilize strong English communication skills to effectively interact with customers and understand their needs. Collaborate with team members to identify and imple...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role - IT Service Desk (desktop/ system support) Rate: 85k/ M LocationPune, Maharashtra Shift Timing - Rotational shift (rotational week offs) Notice Period - immediate joining - 30 days preferred. Experience & Qualifications Graduation mandatory Only SD Experienced candidates can apply . Candidate should have excellent communication. Good Knowledge of Laptop/Desktop troubleshooting. Knowledge about VPN/ Windows OS/O365/Active Directory. Key Responsibilities : As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via tel...