KNOWLEDGE MANAGEMENT SPECIALIST (HR Systems)

Job Description

The HR Shared Services Knowledge Management Specialist will be responsible for developing and maintaining knowledge repositories, creating training materials, and supporting the HR Shared Services (HRSS) team with content management. This role will serve as the key liaison between HR content owners and technical teams to ensure accurate, up-to-date, and user-friendly knowledge resources are available to all stakeholders. Key Responsibilities Content Management (HR Hive Related Repositories) Maintain HR knowledge repositories and support content management by collaborating with HR content owners Establish appropriate content document management processes and governance including: Access rights management Document uploads SharePoint page design for new document/content sections Change control Document tracking archiving Lead repository management projects such as HR Hive review Work with Oracle Tech team to leverage Oracle as future HR repository Explore Oracle content management capabilities Project manage execute related migration, content design and set-up Knowledge Management Article Development Develop knowledge articles for HR, HRSS Helpdesk community employees to strengthen understanding of HR policies, processes systems Collaborate with HR and HRSS partners to develop knowledge articles supporting: New service migrations to HRSD Continuous improvement projects HTR process design/optimizations Collaborate with Centers of Excellence (CoEs) on policy process related FAQs for Oracle-related enhancements Engage with HRSS Global Process Owners and stakeholders to ensure content accuracy and continuous improvement Proactively source feedback on knowledge articles for improvements Partner with Oracle Tech team to leverage Oracle KM tools like Oracle Guided Learning (OGL) and Digital Assistant (DA) HRSS Delivery Knowledge Management Learning Collaborate with HRSS Delivery Lead to establish robust competency framework and training program Support the internal Service Delivery Partner model by helping build subject matter expertise Develop FAQs to enable HRSS Delivery agents to provide level 1 (simple) responses across HTR processes Work with HRSS Delivery Head to audit Vendors competency training plans vis-a-vis the service catalogue HRSS Newsletter Townhall Management Maintain newsletter template and coordinate with HRSS Head and Leads for monthly content Support content review and coordinate with Communications team on newsletter roll-out Generate reports to track readership Work with HRSS Head to establish agenda for monthly HRSS Townhall Coordinate with contributors to create townhall presentation deck Send invites and manage townhall sessions Qualifications Required Bachelors Degree plus 4-6 years of relevant experience Proven skills in managing knowledge portals/employee portals and document repositories including SharePoint Demonstrated experience in document management Proven skills in developing knowledge articles and training collaterals (interactive, consumer-friendly content) Ability to deliver technical information succinctly with use of diagrams, infographics, videos, etc. Advanced skills in Excel, PowerPoint, Visio and other standard office software Advanced skills in Oracle HCM suite of digital KM tools like Digital Assistant, Oracle Guided Learning, SharePoint Experience using AI tools to generate training videos Excellent written, oral, and visual media communication skills Demonstrated project management, analytical and process orientation skills Preferred Knowledge of HR processes and practices Focus on customer service with ability to tailor KM offerings to meet user needs Strong organizational, project planning and analytical skills Superior attention to detail