Job
Description
The HR Shared Services Global Process Owner (GPO) will focus on the following Hire to retire processes: Compensation (Long-term Short-term incentives, merit) etc. Benefits administration (Global Local). The GPO will drive as-is process review / discovery, measurement, improvement opportunity identification, to-be design, lead solution design for transition to shared services and emplace process governance. REQUIRED SKILLS: Minimum 4 to 6 years experience in HR consulting and/or shared services operations, demonstrable and proven expertise in compensation benefits processes with strong experience in benefits administration preferred. Global experience in transformation and process design work preferable with Oracle HCM system. Prior experience as GPO in focus areas an advantage. Process knowledge, process mapping experience and subject matter expertise. Program and project management experience required. Formal continuous improvement (e.g. Lean / Six Sigma) desirable. Experience using process mapping tools such as Microsoft Visio. Strong data analytics and excel skills for process analysis is a must. A bachelor s degree in a human resources or business-related field. Graduate degree desirable in a related field preferred. PREFERRED SKILLS: Business acumen and appreciating how a single change in a process can have a wide impact, and, conversely, how one change in the business can affect a particular process, is essential. Ability to think strategically while maintaining a strong sense of service delivery awareness. Strong facilitation and stakeholder management skills. Confident presenter for all audience types. Ability to manage competing initiatives. Effective interpersonal, verbal and written communication skills. Ability to multi-task, be self-managed and meet critical deadlines with limited supervision. #LI-AG1 Process Design, Documentation and Governance Define the L1 - L4 process taxonomy, map the process (L4 activities / L5 tasks), identify key areas for improvement including automations, implement improvement initiatives, and monitor and measure these initiatives with HRSS CI team. Build best-in-class, standardized processes and develop supporting process documents: process maps, standard operating procedures, process analytics business case. Work with KM team to develop HR knowledge articles to communicate process changes and strengthen process knowledge for HR community, managers and employees. Build and maintain partnerships with HR and Technology partners and be recognized within and across the HR function as the go-to expert and owner of process - no process change happens without the GPO s engagement. Provide HR process solution design for shared service migrations and migration support. Monitor user compliance; tracking where, and how well, the required process is being followed by the users. Support in any system implementation / enhancement initiatives to the extent impacting HR processes. Establish and sustain process change control for all HR processes. Process analysis and metrics Conduct robust process analysis (activity data collection - volume, time-spend, cycle time, headcount, FTE ratios). Work with shared services team to benchmark and set operational SLAs and KPIs. Process optimization (collaboration with HRSS CI) Collaborate with HRSS CI specialist to: Develop pipeline of process related improvements and opportunities with focus on leaner processes, reducing process costs, increasing efficiency, enhancing the user experience and drive better business outcomes. Conduct adequate and timely root cause analysis to understand problem drivers and implementation of necessary corrections and/or changes. Execute process optimisation initiatives, including driving process automation and RPA initiatives, working in collaboration with Technology and CI teams. Build business cases to quantify the cost and value of process opportunities and advocate for funding as necessary.
