Proven work experience in a customer support role. Excellent communication and interpersonal skills. Strong problem-solving and decision-making skills. Ability to multi-task and manage time effectively. Proficiency in Microsoft Office and customer service software applications. Bachelors degree in any relevant field. Job Description Respond to customer queries and concerns via email, chat, and phone in a timely and professional manner. Ensure that all customer inquiries are resolved promptly and to the customers satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with other teams to address and resolve customer issues. Identify customer needs and offer appropriate solutions, products, or services. Keep abreast of company products, services, and policies in order to provide accurate information to customers. Continuously develop and enhance your customer service skills. If you are passionate about customer service and possess the above qualifications, please submit your resume and cover letter for consideration. We look forward to hearing from you.
Proven experience as a data entry operator or similar role. Excellent typing speed and accuracy. Strong attention to detail and ability to spot errors. Proficiency in data entry and data management software and tools. Basic knowledge of Microsoft Office Suite, particularly Excel. Ability to work independently and follow established guidelines and procedures. Excellent organizational and time management skills. Strong communication and interpersonal skills. High school diploma or equivalent qualification.
Proven experience in a technical support role, preferably in the technology industry. Strong technical knowledge of hardware, software, networking, and troubleshooting techniques. Excellent communication and problem-solving skills. Ability to work independently and efficiently manage time and priorities. Ability to communicate technical information to non-technical customers in a clear and concise manner. Familiarity with CRM or helpdesk software. Bachelors degree in Computer Science, Information Technology, or a related field. Job Description Provide technical support to customers via phone, email, chat, or other communication channels. Diagnose and resolve technical issues related to hardware, software, and networking. Troubleshoot and investigate customer problems, identify root causes, and implement effective solutions. Maintain accurate records of customer interactions, including details of inquiries, comments, and solutions provided. Collaborate with cross-functional teams, such as product development and quality assurance, to resolve complex technical issues. Educate customers on the proper use and functionality of our products or services. Keep up-to-date with the latest product updates, technical specifications, and troubleshooting techniques. Provide feedback to the product development team on recurring technical issues and customer feedback. If you are passionate about customer service and possess the above qualifications, please submit your resume and cover letter for consideration. We look forward to hearing from you.
A great place to kickstart your career, offering a delightful work environment where seasoned professionals will train you on the most effective approach to presenting yourself to clients. You are applying for the position of Technical Support Executive with Job Code TE-002. We have 05 positions available in the Technical Support industry. Requirements: - Proven experience in a technical support role, preferably in the technology industry. - Strong technical knowledge of hardware, software, networking, and troubleshooting techniques. - Excellent communication and problem-solving skills. - Ability to work independently and efficiently manage time and priorities. - Ability to communicate technical information to non-technical customers in a clear and concise manner. - Familiarity with CRM or helpdesk software. - Bachelor's degree in Computer Science, Information Technology, or a related field. Job Description: As a Technical Support Executive, your responsibilities will include: - Providing technical support to customers via phone, email, chat, or other communication channels. - Diagnosing and resolving technical issues related to hardware, software, and networking. - Troubleshooting and investigating customer problems, identifying root causes, and implementing effective solutions. - Maintaining accurate records of customer interactions, including details of inquiries, comments, and solutions provided. - Collaborating with cross-functional teams, such as product development and quality assurance, to resolve complex technical issues. - Educating customers on the proper use and functionality of our products or services. - Keeping up-to-date with the latest product updates, technical specifications, and troubleshooting techniques. - Providing feedback to the product development team on recurring technical issues and customer feedback. If you are passionate about customer service and possess the above qualifications, please submit your resume and cover letter for consideration. We look forward to hearing from you. Please send in your CV at jobs@g7ts.com,