Technical Support Executive

A great place to kickstart your career, offering a delightful work environment where seasoned professionals will train you on the most effective approach to presenting yourself to clients. You are applying for the position of Technical Support Executive with Job Code TE-002. We have 05 positions available in the Technical Support industry. Requirements: - Proven experience in a technical support role, preferably in the technology industry. - Strong technical knowledge of hardware, software, networking, and troubleshooting techniques. - Excellent communication and problem-solving skills. - Ability to work independently and efficiently manage time and priorities. - Ability to communicate technical information to non-technical customers in a clear and concise manner. - Familiarity with CRM or helpdesk software. - Bachelor's degree in Computer Science, Information Technology, or a related field. Job Description: As a Technical Support Executive, your responsibilities will include: - Providing technical support to customers via phone, email, chat, or other communication channels. - Diagnosing and resolving technical issues related to hardware, software, and networking. - Troubleshooting and investigating customer problems, identifying root causes, and implementing effective solutions. - Maintaining accurate records of customer interactions, including details of inquiries, comments, and solutions provided. - Collaborating with cross-functional teams, such as product development and quality assurance, to resolve complex technical issues. - Educating customers on the proper use and functionality of our products or services. - Keeping up-to-date with the latest product updates, technical specifications, and troubleshooting techniques. - Providing feedback to the product development team on recurring technical issues and customer feedback. If you are passionate about customer service and possess the above qualifications, please submit your resume and cover letter for consideration. We look forward to hearing from you. Please send in your CV at jobs@g7ts.com,