9 Helpdesk Software Jobs

You will play a crucial role as a Helpdesk Specialist in ensuring the smooth operation of the organization's IT infrastructure. Your responsibilities will include: - Processing laptop replacement queue - Being the first point of contact for Global Service Desk (GSD) support channels - Responding to technical difficulties and training requests related to desktop/laptop hardware and software - Monitoring and actioning ITHELP Jira queues - Software provisioning/deprovisioning within role constraints - Adhering to standard escalation and ticket handling processes - Administering Slack and Google Workspace within role constraints - Imaging and setting up laptops for employees - Ensuring SOPs are ...

As a Helpdesk Specialist at EOS IT Solutions, you will play a crucial role in ensuring the smooth and efficient operation of the organization's information technology infrastructure. Your responsibilities will include providing technical support to internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of the IT department and the company. Key Responsibilities: - Processing of laptop replacement queue - Being the first point of contact within Global Service Desk (GSD) support channels - Responding to common technical difficulties, training, and guidance requests...

Description Associate Digital Innovation Engineer - Ackumen Support Location: Chennai, India Required Language: English Employment Type: Permanent Seniority Level: Entry - Mid Level Travel: <10% Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middl...

As an Associate Digital Innovation Engineer at Buckman, you will be working at the Digital Innovations Hub in Chennai, India. Your primary responsibility will be to provide support to customers, clients, or end-users through various communication channels like email and Microsoft Teams. This support includes addressing inquiries, issues, or concerns by troubleshooting, providing solutions, or escalating issues when necessary. You will also be involved in performing administrative tasks related to customer support, such as managing support tickets and maintaining support records. Key Responsibilities: - Provide support to customers, clients, or end-users through email and Microsoft Teams. - T...

You will be responsible for providing first-level technical support to users by responding to queries through various channels including phone, email, and ticketing system in a timely manner. Your role will involve troubleshooting and resolving basic hardware, software, and networking issues, as well as assisting in the installation, configuration, and maintenance of IT equipment such as PCs, printers, and routers. Additionally, you will be expected to log and track issues using helpdesk software, escalate complex problems to senior team members or vendors when necessary, and provide support for tasks like password resets, account setup, and software updates. It will be essential to maintain...

As a Technical Support Lead at our company located in Mohali (work from office), you will be responsible for managing and guiding a team of technical support specialists to ensure the efficient operation of our ALMP platform support services. With over 5 years of experience, including leadership in technical support, you will play a key role in leading the team to achieve high service standards and deliver exceptional customer experiences. Your responsibilities will include leading, mentoring, and motivating the team to meet performance goals, overseeing the resolution of customer inquiries and technical issues, and managing escalations to maintain high customer satisfaction. You will alloca...

As a Lead Analyst in Vendor Management at Othain Group, a global IT and BP Solutions and Services Company, you will play a crucial role in delivering exceptional customer care and solutions to clients. With a primary focus on business process and technology management, you will leverage deep process knowledge, targeted analytics, and pragmatic reengineering to provide comprehensive client solutions. Your dedication to enhancing customer relationships and creating value with each interaction is key to our success. Located in Hyderabad, you will be working from 2:30 PM to 11:30 PM, bringing your 3 to 7 years of experience to the table. Your responsibilities will include responding to customer ...

A great place to kickstart your career, offering a delightful work environment where seasoned professionals will train you on the most effective approach to presenting yourself to clients. You are applying for the position of Technical Support Executive with Job Code TE-002. We have 05 positions available in the Technical Support industry. Requirements: - Proven experience in a technical support role, preferably in the technology industry. - Strong technical knowledge of hardware, software, networking, and troubleshooting techniques. - Excellent communication and problem-solving skills. - Ability to work independently and efficiently manage time and priorities. - Ability to communicate techn...

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skill...