18 Helpdesk Software Jobs

Work Exp: Minimum 7 years in customer experience, e-commerce role, with a proven track record of leading a team in Nutrition, pharma, FMCG, or D2C sectors. Role & Responsibilities: Strategy & Process Improvement: Develop and implement a comprehensive customer experience strategy to reduce friction points, increase satisfaction, and drive customer loyalty. Oversee customer interactions across all channels (email, chat, social media, calls, WhatsApp), ensuring a consistent brand voice and experience. Operations & Logistics Coordination: Coordinate closely with the logistics, warehousing, and operations teams to ensure timely and accurate order fulfillment, manage carrier performance, and handl...

In this role as a Helpdesk Specialist at EOS IT Solutions, you will be instrumental in ensuring the seamless operation of the organization's IT infrastructure. Your primary responsibility will be to offer technical support to both internal and external stakeholders, resolving issues promptly to uphold a high level of customer satisfaction. Your dedication and expertise will significantly contribute to the success of the IT department and the company as a whole. **Responsibilities:** - Process laptop replacement queue efficiently. - Act as the first point of contact in the Global Service Desk (GSD) support channels, including ITSM ticketing platforms, Slack support channels, and in-office wal...

About The Role We are looking for a Technical Content Writer who can craft clear, concise, and engaging content to communicate product updates, release notes, announcements, and knowledge articles to our customers and stakeholders. The ideal candidate will have strong writing skills with prior experience in SaaS or product-based companies, ensuring updates are published in a professional and user-friendly manner. Key Responsibilities Write and publish product updates, release notes, and announcements across web, app, and email channels. Collaborate with product managers, developers, and designers to understand new features and communicate them effectively to end-users. Maintain and update he...

Years of experience: 1 - 3 years Job Summary: We are looking for a highly skilled Technical Solution Specialist to provide technical support to our customers. The ideal candidate should have strong technical skills and experience troubleshooting complex software and hardware issues. You will be responsible for resolving technical issues, answering customer inquiries, and providing technical support to our clients. Responsibilities: Provide technical support to customers via phone, email, and chat Troubleshoot and resolve technical issues related to software. Collaborate with cross-functional teams to identify and resolve customer issues Document customer interactions and technical solutions ...

As an Associate Digital Innovation Engineer at Buckman, you will be a crucial part of the Digital Innovations Hub in Chennai, India. Your primary responsibility will be to provide support to customers, clients, or end-users through various communication channels like email and Microsoft Teams. You will troubleshoot issues, provide solutions, and escalate problems when necessary. Additionally, you will handle administrative tasks related to customer support, such as managing support tickets and maintaining records. Key Responsibilities: - Provide support to customers, clients, or end-users through email and Microsoft Teams - Troubleshoot technical issues and provide solutions - Escalate issue...

As a Customer Support Manager, your role involves leading, mentoring, and motivating a team of customer support executives to deliver exceptional service. You will conduct regular training and performance reviews to ensure team effectiveness and manage staffing levels, scheduling, and workload distribution to maintain service standards. Ensuring timely resolution of customer queries, complaints, and escalations through multiple channels such as email, chat, phone, and social media will be crucial. Key Responsibilities: - Monitor key metrics such as CSAT, NPS, FCR, and TAT to drive continuous improvement - Implement best practices and SOPs to enhance the overall customer experience - Identify...

Location: Bengaluru (On-site) Industry: SaaS / Product-based About The Role We are looking for a Content Writer who can craft clear, concise, and engaging content to communicate product updates, release notes, announcements, and knowledge articles to our customers and stakeholders. The ideal candidate will have strong writing skills with prior experience in SaaS or product-based companies, ensuring updates are published in a professional and user-friendly manner. Key Responsibilities Write and publish product updates, release notes, and announcements across web, app, and email channels. Collaborate with product managers, developers, and designers to understand new features and communicate th...

About Us Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. Job Description We are seeking an experienced and dynamic individual to join our team as Customer Support Executive. An ideal candidate will have 2-3 years of experience in customer support in a related field (B2B SaaS, Software etc.). Responsibilities First Point of Contact: Serve as the initial point of contact...

As a Junior Technical Support Executive, your role will involve providing first-level support to users, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. Your basic knowledge of computer systems, networking, and willingness to learn and grow in a technical role will be key to your success. - Respond to user queries via phone, email, or ticketing system in a timely manner - Troubleshoot and resolve basic hardware, software, and networking issues - Assist in the installation, configuration, and maintenance of IT equipment (PCs, printers, routers, etc.) - Log and track issues using helpdesk software - Escalate complex problems to senior team members or ...

You will play a crucial role as a Helpdesk Specialist in ensuring the smooth operation of the organization's IT infrastructure. Your responsibilities will include: - Processing laptop replacement queue - Being the first point of contact for Global Service Desk (GSD) support channels - Responding to technical difficulties and training requests related to desktop/laptop hardware and software - Monitoring and actioning ITHELP Jira queues - Software provisioning/deprovisioning within role constraints - Adhering to standard escalation and ticket handling processes - Administering Slack and Google Workspace within role constraints - Imaging and setting up laptops for employees - Ensuring SOPs are ...

As a Helpdesk Specialist at EOS IT Solutions, you will play a crucial role in ensuring the smooth and efficient operation of the organization's information technology infrastructure. Your responsibilities will include providing technical support to internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of the IT department and the company. Key Responsibilities: - Processing of laptop replacement queue - Being the first point of contact within Global Service Desk (GSD) support channels - Responding to common technical difficulties, training, and guidance requests...

Description Associate Digital Innovation Engineer - Ackumen Support Location: Chennai, India Required Language: English Employment Type: Permanent Seniority Level: Entry - Mid Level Travel: <10% Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middl...

As an Associate Digital Innovation Engineer at Buckman, you will be working at the Digital Innovations Hub in Chennai, India. Your primary responsibility will be to provide support to customers, clients, or end-users through various communication channels like email and Microsoft Teams. This support includes addressing inquiries, issues, or concerns by troubleshooting, providing solutions, or escalating issues when necessary. You will also be involved in performing administrative tasks related to customer support, such as managing support tickets and maintaining support records. Key Responsibilities: - Provide support to customers, clients, or end-users through email and Microsoft Teams. - T...

You will be responsible for providing first-level technical support to users by responding to queries through various channels including phone, email, and ticketing system in a timely manner. Your role will involve troubleshooting and resolving basic hardware, software, and networking issues, as well as assisting in the installation, configuration, and maintenance of IT equipment such as PCs, printers, and routers. Additionally, you will be expected to log and track issues using helpdesk software, escalate complex problems to senior team members or vendors when necessary, and provide support for tasks like password resets, account setup, and software updates. It will be essential to maintain...

As a Technical Support Lead at our company located in Mohali (work from office), you will be responsible for managing and guiding a team of technical support specialists to ensure the efficient operation of our ALMP platform support services. With over 5 years of experience, including leadership in technical support, you will play a key role in leading the team to achieve high service standards and deliver exceptional customer experiences. Your responsibilities will include leading, mentoring, and motivating the team to meet performance goals, overseeing the resolution of customer inquiries and technical issues, and managing escalations to maintain high customer satisfaction. You will alloca...

As a Lead Analyst in Vendor Management at Othain Group, a global IT and BP Solutions and Services Company, you will play a crucial role in delivering exceptional customer care and solutions to clients. With a primary focus on business process and technology management, you will leverage deep process knowledge, targeted analytics, and pragmatic reengineering to provide comprehensive client solutions. Your dedication to enhancing customer relationships and creating value with each interaction is key to our success. Located in Hyderabad, you will be working from 2:30 PM to 11:30 PM, bringing your 3 to 7 years of experience to the table. Your responsibilities will include responding to customer ...

A great place to kickstart your career, offering a delightful work environment where seasoned professionals will train you on the most effective approach to presenting yourself to clients. You are applying for the position of Technical Support Executive with Job Code TE-002. We have 05 positions available in the Technical Support industry. Requirements: - Proven experience in a technical support role, preferably in the technology industry. - Strong technical knowledge of hardware, software, networking, and troubleshooting techniques. - Excellent communication and problem-solving skills. - Ability to work independently and efficiently manage time and priorities. - Ability to communicate techn...

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skill...