Technical Support Executive

Position Details

Role: Software Support Executive Experience: 6 Months to 1 Year Employment Type: Full-Time Location: Noida

Role Summary

The Software Support Executive will provide first-level (L1) technical and application support for EmagenTV’s digital signage software and CMS platforms. The role focuses on handling client issues, troubleshooting software-related problems, managing support tickets, and coordinating with internal teams to ensure smooth system operations.

Key Responsibilities:

• Provide L1 support for EmagenTV digital signage software and applications.
• Handle client queries via tickets, calls, emails, and remote support tools.
• Assist clients with software installation, configuration, and basic usage.
• Troubleshoot issues related to CMS, content playback, and system performance.
• Monitor application status and report downtime or recurring issues.
• Log, update, and close support tickets with proper documentation.
• Escalate complex or unresolved issues to L2 / development teams.
• Coordinate with internal technical teams for timely issue resolution.
• Guide clients on basic troubleshooting steps and best practices
  Required Skills & Qualifications
• 1 year of experience in Software Support / Application Support / Technical Support.
• Basic understanding of software applications and IT concepts.
• Familiarity with ticketing systems and remote support tools.
• Good communication and problem-solving skills.
• Willingness to learn digital signage systems and technologies