2092 Helpdesk Jobs - Page 16

Provide technical support, resolve user issues via calls/tickets, maintain logs, escalate unresolved queries, and ensure prompt service delivery. Requires good communication skills and basic IT knowledge. Experienced in Tata Steel ServiceNow Tool.

Ticketing system for example ServiceNow and Remedy Act as the first point of contact for users reporting IT issues or requesting services. Manage Voice call logs Comm skills (English has to be neutral and clear) In person - 2nd level 6LPA MAX Required Candidate profile Ideal person to have exp managing int. voice process, should be good with managing the flow, exp with ticketing/monitoring tools. escalate complex or unresolved issues to appropriate support tiers

We are proud to have helped candidates land roles with 64+ leading MNCs across India. We're now hiring for a high-impact international voice process role with a global MNC in Hyderabad. Hiring is for World's Largest Organization - Hurry ! Location :- Hyderabad Working Model - Work from Office (5 days) Shifts - Rotational Shifts Calling - International Voice Support / Semi Voice To Apply - HR Specialist: - (swagata- 9609667716) Or share the resume in WhatsApp / email your resume at :- swagata@careesuni.com Education:- 10+2 and above Fresher / Exp. both are welcome Experience-0-6 Years *CTC- 3Lpa to 5 Lpa *Allowances - Night shift allowance - 3k *Performance based incentives * 2-way cab( withi...

We are proud to have helped candidates land roles with 64+ leading MNCs across India. We're now hiring for a high-impact international voice process role with a global MNC in Hyderabad. Hiring is for World's Largest Organization - Hurry ! Location :- Hyderabad Working Model - Work from Office (5 days) Shifts - Rotational Shifts Calling - International Voice Support / Semi Voice To Apply - HR Specialist: - (swagata- 9609667716) Or share the resume in WhatsApp / email your resume at :- swagata@careesuni.com Education:- 10+2 and above Fresher / Exp. both are welcome Experience-0-6 Years *CTC- 3Lpa to 5 Lpa *Allowances - Night shift allowance - 3k *Performance based incentives * 2-way cab( withi...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learnin...

We are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Your ability to work in a complex web application environment will also make you an ideal candidate. Job Responsibilities: Respond to issues/questions reported through Calls, Chats, Emails Configure, Troubleshoot and Resolve customer issues. Ticket Creati...

We are currently seeking a Helpdesk Senior Associate - German to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Overview: NTT DATA is growing our Digital Workplace team and is looking for a Technologist for Digital Workplace. As a Technologist within our IT organization, you will play a key role in resolving user issues, managing issue triage, and contributing to the automation pipeline. Your primary focus will be on providing technical support, identifying tasks suitable for automation, and collaborating with senior team members to enhance your skills and knowledge. Your enthusiasm for learning, strong problem-solving abilities, and desire to build your skillset will be crucial ...

Apex Fund Services LLP is looking for Global Service Desk Analyst to join our dynamic team and embark on a rewarding career journey A Service Desk Analyst is a customer service professional responsible for providing technical support and assistance to end-users The job responsibilities of a Service Desk Analyst may include:1 Answering phone calls, emails, and chats from end-users, and logging technical issues and service requests in a helpdesk system Providing technical support and troubleshooting assistance to end-users, resolving issues or escalating to higher-level support personnel as needed Performing remote diagnostic tests and providing guidance on how to fix common technical problems...

Strategic Monitoring & Alerting: Lead the development and maintenance of monitoring dashboards, alerts, and KPI/SLI reporting for network devices, cloud services, and critical infrastructure components. Serve as a subject matter expert for observability of our enterprise SaaS applications (Workday, Salesforce, NetSuite). Develop and refine comprehensive dashboards that track key business performance indicators, such as login times, page load speeds, and API latency, providing strategic insights to senior leadership. Advanced Incident Management & Collaboration: Own the resolution of complex incidents , acting as the escalation point for the team and performing advanced root cause analysis. D...

Service Assurance Service Assurance activities, including Incident, Problem, Performance, and Change Management, along with other Service Operations functions. Provide solution support, including helpdesk and customer support request handling. Participate in 24/7 on-call rotation for emergencies. General Shift and Monthly 1 Week need to be available for 24/7 support. Manage Network Operations (Cloud-based as-a-Service solution) Prepare, verify, and execute software upgrades and updates. Ensure that delivered solutions are properly implemented and operate according to requirements. Perform proactive maintenance activities. Deploy, integrate, configure, and troubleshoot new cloud nodes (Azure)...

To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services To discuss and assist facility manager on monthly basis on the vendor performance matrix To ensure upkeep...

To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services To discuss and assist facility manager on monthly basis on the vendor performance matrix To ensure upkeep...

Handling the Visitors and Telephone calls. Coordinating for FM services for interviews, meetings and common areas. Operate the EPABX system. To liaise with contractor for any malfunctions detected in EPABX and the system software. To take care of visitors to the office premises by receiving and guiding them properly in the manner as set out by FM. To continuously update the employees list of telephone numbers and addresses at site. To assist FM in organizing VIP visits and important client meetings as instructed. To coordinate in getting the visiting cards of the employees printed as per schedule . To assist the AFM in data entry and Vendor bill verification work. To assist in mail managemen...

Any Graduate with 2 years of experience in MIS function (and not Data Entry) with experience in collection and aggregation of large volume data from multiple stakeholders MIS experts with Tele Calling experience shall be given preference Age Should be less than 45 years as on date of application. Gender Any Experience 1. Advance excel experience 2. Experience in Report Preparation in Excel 3. Experience in making PPTs using various Charts and Tables 4. Experience in coordinating with various stakeholders to collect information as a part of core duties. Skill Sets 1. Proficient in MS Excel a. If and Nested IF conditions b. [AND] & [OR] conditions c. Pivot Table & Charts d. Text to Column e. A...

DUTIES & RESPONSIBILITIES Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift Oversee the Mailroom process. Provide management advice to Helpdesk operators for escalated issues Oversee the Front Office function Ensure visitors are promptly attended by the Front Office Executives (FOE) Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep Oversee the Housekeeping Services Overall, service delivery assessm...

Oversight and standardize the vested model of operations across big size campus The Workplace Services Operations Leader for bp Kharadi will be accountable for standardising, delivering and performing Workplace Services across all sites in the Rest OF India (excluding Pune) on the vested account, including facilities management, churn and minor projects, landlord liaison Deliver against desired outcome and exceed financial targets Communicate and secure approval on performance ratings; lead and conduct quarterly/annual reviews. Manage shared services Collaborate with platform subject matter experts to coordinate site operations, campus shared services including and not limiting to Operations...

Need to work with Extended shift 1, 2, 3 on rotational basis. This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels The roles and the responsibilities of this position are diverse on a day-to-day basis and it's therefore important to be open-minded and able to deal with change QualificationsHard skills:You should have a good command of written and spoken English and a Strong understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service ...

Fresher can apply if interested Responding to client inquiries Email Management Inbound and Outbound calls Client feedback management Coordinate with admin department Should be comfortable working on Sundays incase if there are any project's

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Job Title - Engineer / Senior Engineer - Technical Service Are you the one? Bachelor’s degree in Engineering or any other relevant field. Experience in Customer service. Willingness...

Roles and Responsibilities : 5+ years of experience in FnA - PTP domain Ownership of daily PTP medium complexity work like Debit Balance Analysis, Vendor Reconciliation, Managing Audit, Reporting, Dashboards, Month close activities. Work allocation, managing exceptions, resolve queries, Review of complex activities, any duplicate payments, foreign payment issue, royalty calculations, review meetings with business & retained accounting team review quality & compliance, SLA tracking & reporting, Lead and process improvements. Excellent analytical and decision-making skills open items resolution, meeting timelines, Training team members, daily reporting, continuous improvement Excellent analyti...

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...

Greetings, for candidates who are okay with Work From Office looking in a leading MNC we have a profile for you . Profile - Customer Support Executive (Voice/Non Voice) Qualification * Good Verbal --- communication skills in English Fresher/experienced eligible Salary - 3.5Lpa - 6.5Lpa Working days -5 (Rotational Shifts) To get your telephonic interviews scheduled kindly call/Whatsaap *Khushi 7869457739 *Antra 9589329989 *Arushi 7222909328 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD

Job Title: Technical Support Executive Voice Process Location: Bangalore / Hyderabad Job Type: Full Time Shift: US Shift / UK Shift / Rotational Experience Level: 0 to 8 years Job Summary: We are seeking a customer-focused and technically skilled individual to join our team as a Technical Support Executive Voice Process . The role involves providing real-time technical assistance to customers via phone calls, resolving product or service-related issues, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound technical support calls for international customers. Diagnose and troubleshoot hardware, software, and network issues. Guide customers throu...

Hiring for Multiple Roles in Banking & Customer Service Phone Banking Officer Customer Relationship Manager Escalations Manager Virtual Relationship Manager Personal Banker on Call Call Hrutika: 9137797705 Visit: www.hyfly.in Required Candidate profile No Field Job – Work from Bank’s Own Contact Center Solve customer queries over phone. Knowledge of Banking processes, Credit Cards, Insurance, Mutual Funds is a plus. Locations: Andheri | Thane|Noida Perks and benefits Bank Payroll Performance Bonus No Field Work

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 8080126356 Ekta Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more