1495 Helpdesk Jobs - Page 16

NTT DATA is looking for a Helpdesk Associate to join the team in Bangalore, Karnataka, India. As a part of NTT DATA, you will have the opportunity to be a part of an inclusive, adaptable, and forward-thinking organization that values exceptional, innovative, and passionate individuals who are eager to grow. With the right people on board, NTT DATA believes that anything is possible. The company recognizes that the quality, integrity, and commitment of its employees play a crucial role in its growth, market presence, and ability to keep clients ahead of the competition. By investing in the best talents and supporting their professional and personal growth, NTT DATA ensures a promising future ...

As an Oracle HCM Redwood Implementation Specialist, you will play a crucial role in leading the implementation of Oracle's Redwood design in the Human Capital Management (HCM) platform. Your responsibilities will involve collaborating with HR, IT, and other business units to enhance the user experience and maximize the benefits of Oracle's modern, intuitive, and user-centric Redwood platform. It will be your duty to ensure a seamless, visually appealing, and intuitive interface that aligns with organizational goals and Redwood standards. Your primary responsibilities will include leading the implementation and configuration of Oracle HCM Redwood design modules such as Core HR, Benefits, Comp...

Position 1 - Designation - Accounts Assistant Job Profile Invoice Processing Experience 3 to 5 Years Key Skills Require - SAP Job Summary: Process and validate vendor invoices in SAP, ensuring accuracy and completeness. Match invoices against purchase orders and goods receipt notes (GRNs). Identify and resolve discrepancies in invoices, purchase orders, and payments. Ensure timely invoice posting Collaborate with internal teams such as Procurement and Warehouse to resolve issues. Maintain accurate records and documentation for audit purposes. Follow company policies and compliance standards in all AP activities. Position 2 - Designation - Accounts Assistant Job Profile - Helpdesk Queries Exp...

We're looking for a Solution Support manager to strengthen our Merchant Success team someone who can straddle the line between product, support, and merchant delight. Person will be the first line of handling technical support (L1) for merchants using our Shopify app. you'll handle product and integration queries, troubleshoot merchant issues, and work closely with our product and tech teams to ensure a seamless resolution process. You will also work proactively with the L0 (live chat) support agents team to create SOPs and playbooks that reduce query resolution times and boost merchant satisfaction ultimately contributing to better app store ratings and retention. What you'll Own Technical ...

Roles & Responsibilities : Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers. The individual must possess basic skills / abilities to perform the essential functions. Responsibilities: Provide Level 1 and Level 2 support for tools/applications and co-ordinate with stakeholders until closure Obtain and evaluate all relevant data to handle complaints and enquiries Monitor and Dispatch incidents/tickets to the right technical solution group Efficiently resolve complaints to completion and achieve customer satisfaction Complete call notes and reports as necessary and update them in the CRM Report creation using MS office tools Record de...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Min 1 Yr Exp Into Technical Support International Voice Must have - Int Voice exp Any Graduate CTC - Up to 4 LPA Fixed 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Interview mode - Virtual Contact - Naina 9828833756 Perks and benefits Incentives + allowances + both way cab

Hiring for L1 Service Desk Voice Process Expirenece: 1 year+ exp in Voice L1 Support Location: Pune (work from Office) 5 days working US Shift Budget: 4 LPA Qualification: Graduation For more info call Alfiya -8787064649 or alfiya@manningconsulting.in

Greetings!!! I hope this message finds you well. We are exiting to share Job opportunity within our organization. We are currently seeking a talented individual to join our team. You will find the detailed job description below and outlining the responsibilities, qualifications, and benefits associated with this position. We believe that this role offers a stimulating environment for professional growth and development, and we are eager to find the right candidate to contribute to our team's success. If you or someone you know possesses the skills and experience outlined in the job description, we encourage you to apply or share this opportunity within your network. Helpdesk Technician Posit...

You will be responsible for managing and maintaining the company's IT infrastructure, which includes servers, storage, network, and cloud-based systems. Your main goal will be to ensure high availability of systems and minimal downtime. Additionally, you will oversee hardware and software procurement and lifecycle. In the area of Core Applications & Digital Platforms, you will manage and support core lending/banking applications such as LOS, LMS, and CBS. You will be required to coordinate with vendors and internal stakeholders for system customization and updates. Moreover, you will oversee mobile apps, customer portals, and CRM tools. Your duties will also involve Cybersecurity & Complianc...

This is a replacement request (John Umap) in Campaign Execution team The reporting will be to Tanzil The role is a dual role where the hiree has to perform roles in campaign execution team & also roles in Helpdesk team This is a 2nd shift role (6PM to 3AM) So this will be a Work from Home role once the hiree is into production During the entire training period, the hiree is supposed to be in office

Job Summary: We re seeking a technically skilled and customer-focused L1 Senior Desktop Engineer to support and maintain desktop infrastructure across the organization. This role requires hands-on experience in operating systems, print services, and network connectivity, with the ability to diagnose and resolve complex user-side issues. You ll play a pivotal role in ensuring workplace productivity through reliable IT support and infrastructure upkeep. Key Responsibilities: Manage and troubleshoot Windows 11 OS environments, including system updates, configuration, and performance tuning Oversee print services: installation, spooler diagnostics, server-side queue management, and user-level pr...

Education Qualification : Any Graduate Skills : Tertiary -> Behavioral | Microland Skills | Customer Centricity | 2 - Knowledgeable Secondary -> Technology | IT Technical Support Activities | Second Line Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 2 - Knowledgeable Secondary -> Functional | IT Operations Management | Operational Procedures | 1 - Aware Primary -> Behavioral | Language Proficiency | English | 2 - Knowledgeable Certification : Technology | IT Certifications | Any Certification Skill Required: - Help Desk-Log and keep records of customer/employee queries and advise on solution as per the SOP - Fault Resolution-Test and fix faulty equipm...

Required Skills Behavioral | Microland Skills | Customer Centricity Technology | IT Technical Support Activities | Second Line Support Behavioral | Aptitude | Tasks Related Skills Functional | IT Operations Management | Operational Procedures Behavioral | Language Proficiency | English Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Any Certification Skill Required: - Help Desk-Log and keep records of customer/employee queries and advise on solution as per the SOP - Fault Resolution-Test and fix faulty equipment - Network-Proactively monitor Customer Networks using the appropriate Tools and respond to Alarms within SLA. - Applicat...

Key Responsibilities: Provide first-level technical support to end-users, including troubleshooting hardware, software, and network problems. Answer incoming support requests via phone, email, and chat. Diagnose and resolve basic technical issues, such as password resets and software installation problems. Document and track issues in the helpdesk ticketing system, ensuring accurate and up-to-date information. Escalate unresolved issues to higher-level support teams. Assist with user onboarding and account management. Provide guidance and training to users on software applications and systems. Contribute to the creation and maintenance of knowledge base articles. Maintain a high level of cus...

Location: Bengaluru Qualifications: - Bachelors degree in information technology JD: Helpdesk Job Title: IT Engineer Service Desk We are looking for a Technical Support Specialist to join our team and provide timely, high-quality assistance to our internal teams or external business partners. You will diagnose and troubleshoot software issues, guide partners through step-by-step solutions, and ensure prompt resolution to maintain a high level of customer satisfaction. You will also be required to contribute to the Knowledge Base. Responsibilities: Respond to business partner queries in a timely and accurate manner via phone, email. Identify, diagnose, and resolve technical issues related to ...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Sodexo Food Solutions India Pvt. Ltd. is looking for Senior Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research,...

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all...

Job Summary: We re seeking a technically skilled and customer-focused L1 Senior Desktop Engineer to support and maintain desktop infrastructure across the organization. This role requires hands-on experience in operating systems, print services, and network connectivity, with the ability to diagnose and resolve complex user-side issues. You ll play a pivotal role in ensuring workplace productivity through reliable IT support and infrastructure upkeep. Key Responsibilities: Manage and troubleshoot Windows 11 OS environments, including system updates, configuration, and performance tuning Oversee print services: installation, spooler diagnostics, server-side queue management, and user-level pr...

Role & responsibilities IT Service Desk experience. Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows X Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Mult...

Providing a Single Point of Contact (SPOC) for assistance with all the Services, and wherever possible, performing resolution of problems as a point of contact The Help Desk will provide assistance for User problems or requests related to the IT Services, acting as the point-of-contact and coordinating trouble ticket numbers Determining the Severity level to be assigned to problems at the time they are reported, according to criteria agreed with Vendor to accurately reflect the business impact of the problem Opening trouble tickets according to the severity levels defined, routing the same to the appropriate entity for resolution, track the progress of problem resolution efforts, escalating ...

1. Responsible for Service desk Delivery 2. Call logging / follow ups/ closures for various incidents related to various applications and OS. 3. Call escalation for the issues which are not of user end. 4. Support for various departments 5. Call logging / Assigning / Follow ups for Network, Server, Applications, CRM, Outlook related issues. 6. EOD pending tickets reports. 7. Daily MIS report- Generate regular and ad-hoc reports and develop dashboards to present data insights for management. 8. Oversee the implementation, maintenance, and growth of the organization's management information systems (MIS) 9. Service desk mails handling. 10. Vendor coordination if require 11. Provide First Level...