903 Helpdesk Jobs - Page 14

Req ID: 325216 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L2 technical guidance to join our team in Coimbatore, Tamil N du (IN-TN), India (IN). Roles and Responsibilities: - Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. - Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window

Req ID: 326195 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bengaluru, Karn taka (IN-KA), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. 3. Shift: Rotational shift. Qualification: Graduate with minimum 6 months+ experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. 3. Shift: Rotational shift. Qualification: Graduate with minimum 6 months+ experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Req ID: 328056 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers. Requirements : - 6 Months of experience. - Good Communication Skills. - rotational shift. - Basic Technical TS skills.

Overview We are seeking a skilled and customer-focused Helpdesk Support Executive with 2 years of experience to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, resolving IT-related issues, and ensuring smooth day-to-day operations for end-users. Responsibilities Key Responsibilities: Provide first-level contact and problem resolution for users with hardware, software, and application issues. Respond to queries via phone, email, chat, or ticketing system. Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. Escalate unresolved issues to the next level of support. Maintain accurate records of issues and solutions within the ticketing system. Assist in setting up new user accounts and workstations. Follow up with users to ensure full resolution of issues. Provide support for remote users and mobile devices. Document internal procedures and contribute to knowledge base articles. Qualifications Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2 years of experience in a helpdesk or technical support role. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk). Excellent communication and interpersonal skills. Ability to work independently and in a team environment. Strong problem-solving and multitasking abilities. Essential skills Preferred Qualifications: Experience with Active Directory and remote desktop tools.

Roles & Responsibilities Attend calls assigned by Service Desk. Ensure calls are resolved within SLA Experience in assemble and de-assemble Desktop and Laptop computer hardware. Experience of various application installation and basic troubleshooting. Printer troubleshooting, toner replacement. Incident and Change Request support to users. Experienced to communicate and manage vendor support. Willing to extend standard working hours whenever applicable to ensure IT services are up and running. Skillset Required Minimum 2 years experience Troubleshoot desktop and laptop hardware. Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration. Working experience in MS Excel and PowerPoint. Education (Essential)- Technical graduate / Technical Diploma Experience-1-3 Years Support-India Shift Timings (24*6) /Australian and New Zealand)-18*6 Language Requirements (Primary/Secondary)-English, Hindi Shift Timings (24*6) /Australian and New Zealand)-24*7 Language Requirements (Primary/Secondary)-English, Hindi

Who we are : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada ,Poland, Greece, India and Montevideo . Position Summary As a member of the IT Support Team, the role is focused on diagnosing and resolving end-user PC/Applications problems, and fulfilling IT support related requests, for the Etraveli team globally. The job includes receiving, prioritizing, documenting, and actively resolving end user support and helpdesk requests. The role focuses heavily on providing excellent customer service. The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner. Job Responsibilities Windows operating system installation and configuration, support and maintenance including user account and machine account maintenance on Windows servers Hardware installation, maintenance, and repair including desktop PCs, laptops, tablets, smartphones, and peripherals Network Connectivity Support (Basic Connectivity Support for all End-User Devices - Wired and Wireless) Basic understanding of VDI, Virtual machine, Terminal pc/applications, thin clients. Manage IT asset inventory and documentation. End user support through remote tools. Manage support on IT services desk ticketing tools and maintain SLA. Applications users account management support. Respond to customers calls, emails, Support tickets and act accordingly regarding issues. Monitoring Server & client performance, Alerts, logs and provide possible solutions. Monitor & maintain network-related activities including LAN and WAN. Any other assignment was given by the Department Head/Designee. Take care of user onboarding and offboarding for IT related tasks. Strong troubleshooting, diagnosing skills to resolve technical issues. 3-5 years of experience in a similar role. Knowledge of computer hardware and network troubleshooting. Great a

Req ID: 329965 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Supervisor -Technical Support Team Lead to join our team in Chennai, Tamil N du (IN-TN), India (IN). Role Responsibilities Manage Technical Support Team- Lead a team of technical support specialists. They provide support, supervise staff, and provide direction and mentorship in tech support and service delivery. Implement Best Practices- Research and implement best practices in help desk and IT support. They also ensure policies and procedures are followed. Facilitate Meetings- By managing and facilitating meetings, Service delivery managers ensure that teams are improving performance, service, and product quality. They use information gathered at these meetings to target areas that need improvement. Review Contractual Metrices- To ensure that contractual metrices like SLs and KPIs are met, Service delivery managers review IT contractual service catalogs to ensure that services are delivered in line with contract. Ensure Teams Are Trained- Ensure that team members are familiar with IT service delivery processes and best practices. They offer training as necessary. Assists in escalation management of issues raised in the field. Monitors and controls team performance against service levels and KPIs. Requirements 5 7+ years of experience in IT Service delivery & people management. Building, managing, and motivating team. Ensuring contractual SLA adherence. Working closely with the client manager to decide the needs of the project and plan work. Coaching team members so that they can learn and improve. Skills & Other Requirements Good negotiation skills. Good verbal and written communication skills.

Dear Candidate, Please find the below attached JD for your reference. Position: IT Team Lead Work Timing: 2 pm - 11pm Work Mode: WFO Location: Bangalore Experience Requirements 10 -15 years of total IT experience with at least 35 years in a leadership role managing IT teams. Proven experience implementing or supporting Oracle Fusion (ERP, SCM, EPM, FDI, etc.), CRM, Route Accounting Software, etc. Solid understanding of Master Data Management (MDM) and data governance processes. Hands-on leadership of IT helps desk teams, with familiarity in ticketing systems and SLA management. Working knowledge of networking, endpoint management, and basic cybersecurity practices. Experience collaborating with U.S.-based stakeholders or international teams is highly desirable. Qualifications Bachelors degree in Information Technology, Computer Science, or related field (Masters preferred). Relevant certifications are a strong plus: Oracle Cloud / EBS CRM Admin ITIL Foundations CompTIA Network+ / Security+ or Microsoft 365 Administration

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: Ankitapisal@peshr.com/9004076848 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries. Addresses issues escalated from less experienced team members. Proactively informs manager about potential problems and suggests improvement actions. Reports on faulty master data. Advises less experienced team members on process and other deviations. Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts. Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues. Defines and recommends working practice and other process improvements. Ensures that established KPIs are achieved.

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9773553319 Simran Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9022157571 Khyati 9082104424 Sanika Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Position: Support Analyst Location: Hyderabad Experience: 1-2 Years About Us Lera Technologies is a future-focused, AI-led digital transformation company that empowers businesses to innovate and grow in today s fast-paced technology landscape. Our core strength lies in our flagship products like the 9X Data Platform which is a state-of-the-art solution for seamless data ecosystem management. Additionally, FinSight 360 is our advanced GenBI, platform that elevates decision-making through intelligent business insights. We partner with enterprises with an ensemble of services to solve complex challenges around data modernization, integration, governance, and operational efficiency. By fostering a culture of continuous innovation and client-centricity, we deliver scalable, impactful solutions that drive measurable business outcomes. At Lera, we dont just enable transformation. We engineer it! What You Bring Around 1+ year of experience in a support or helpdesk role. Basic understanding of business systems, software applications, or IT operations. Familiarity with ticketing tools such as Jira and general service desk workflows. Strong communication, coordination, and follow-up skills. A collaborative attitude and willingness to learn from technical teams. Nice to Have: Exposure to ITIL practices, Excel reporting, or customer support tools. Desired Skills Understanding of SLA-based ticket management. Basic troubleshooting and user access management. Experience working in cross-functional teams and providing timely customer updates. Ability to contribute to support documentation and knowledge bases. Your Role As a Support Analyst, you will As a Support Analyst, you will serve as the Single Point of Contact (SPOC) for client-raised support tickets. You will ensure timely tracking, communication, and resolution by coordinating across internal technical teams and end-users. Act as the first line of support for client issues. Log, prioritize, and track tickets using tools like Jira. Coordinate with internal teams to drive issue resolution. Keep users informed of status, resolution plans, and workarounds. Ensure closure within SLA timelines; escalate as needed. Maintain and improve support documentation and knowledge articles. Generate weekly/monthly reports on ticket volumes, trends, and SLAs. Participate in team meetings, retrospectives, and improvement efforts. Why Choose LERA I.C.E. Philosophy: Embrace Innovation, Creativity, and Experimentation. Impact: Significantly impact our clients success across various industries. Culture: Thrive in a workplace that values diversity and inclusive excellence. Professional Growth: Benefit from extensive opportunities for career advancement. Join Us Are you ready to be the bridge between users and technologyIf youre passionate about support and customer success, we d love to hear from you. Apply now and become part of Lera s digital journey. LERA: Pioneering solutions, inspiring leaders. Apply today and be a part of shaping the digital future.

Hardware Management, Network Management, User Support: Help Desk, Documentation and Compliance, Technical Knowledge in Troubleshooting Base Operating system Issues, Collaboration: working with other departments to support their IT needs.

Are you a problem solver? Do you like figuring out how things work and talking with others to share your knowledge? Would you like to work in an international team? Clario partners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients lives motivates us every day! Join our Bangalore team as a Helpdesk Supervisor to provide world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide. You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring new drugs to market, more quickly and more safely. See the impact you could have. What we offer: Competitive compensation + shift allowances Attractive benefits (security, flexibility, support and well-being) Engaging employee programs What youll be doing: The Helpdesk Supervisor coordinates and supervises the daily activities of Helpdesk staff, sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Responsible for establishing, maintaining and enhancing customer business through effective implementation and/or support of the company products and services. Manage the professional response to customer support requests in an accurate and timely manner, with input from the Manager, Customer Care. Determine appropriate action to ensure customer satisfaction while protecting the Customer Care divisions financial responsibility. Ensure that all customer contacts are fully documented into the call management system and the required databases. Manage the team to assist Customer Care Specialists/Representatives by identifying problem areas within product lines as they occur. Manage the collection and documentation of data necessary for problem areas to be researched appropriately. Responsible for assisting the QC analyst with any recommendations that are needed to be implemented within their team. Accurate, regular and timely reporting to the Manager, Customer Care. Define standard procedures according to the company standards. Manage, motivate and evaluate team to meet expected standards and procedures. Set, work on and reach Success Factor Goals related to future planning for the group as agreed upon with the Manager, Customer Care. Provide leadership through the coaching and supporting of team members Provide consistent, ongoing feedback to maintain and improve the team s performance. Responsible for one-on-one meetings to be held at a minimum of once a year that should take place prior to the year-end Success Factors process, including writing the Success Factor Year End Review for their team. Use communication skills as a tool to build excellent relationships with customers and colleagues and use cross-departmental communication to improve synergy effects, discuss and resolve issues. Act as a back-up performing Customer Care Representative/Specialist tasks as needed (anticipated at up to 30% of the time) Sets high standards of performance for oneself actively applies feedback received to daily work and strives to improve performance and regularly displays a positive attitude Take a broad view of the business by supporting initiatives in other departments as well as supporting new product lines. Provides reports upon request to the Manager, Customer Care as it pertains to the daily operating function of the Customer Care Department. Responsible for any special projects that may be assigned as needed by the Manager, Customer Care. The supervisor will provide updates to the status of the assignment, about differences in given deadlines, the measures taken and generally about all business-related aspects. What were looking for: Degree educated in electronics, information technology, engineering or similar Fluent in spoken and written English. Prior experience of managing a customer care or helpdesk team Experience providing support and service of technical or medical equipment Strong team work experience Demonstrates flexibility in daily work; available for off hours support during the course of the work week; required to be on-call during a rotating schedule for the weekends. Demonstration of self-composure in all customer relations, strong persuasion skills with customers Ability to work independently and effectively in given areas of responsibility Able to develop efficient problem solutions, business management techniques. Strong working knowledge of safety/security protocols, company policies, quality, ERP, CRM, office package and assigned products.

Encora is seeking a full-time Lead Data Engineer to support our manufacturing clients large scale digital transformation. The Lead Data Engineer is responsible for ensuring the day-to-day leadership and guidance of the local, India-based, data team. This role will be the primary interface with the management team of the client and will work cross functionally with various IT functions to streamline project delivery. Duties and Responsibilities: Work with a distributed team with primary focus on the management of resources, team assignments, and fostering career growth Input into the hiring of team members for the locally based team Support compliance with best practices related to data availability and security procedures Apply proven communication and problem-solving skills to resolve support data issues as they arise Demonstrate skills in abstract development frameworks Demonstrate accountability to assigned work & timelines Demonstrated leadership skills. Demonstrated technical competency for the role. Demonstrated timely delivery on assigned tasks and effective communication on project status and escalation when needed. Education and Experience: 5+ years of experience in a management role dealing with resourcing, career growth or similar activities and/or responsibilities. 12+ Years or equivalent degree + experience Required Skills/Certifications: Strong analytical and problem-solving skills - Ability to determine data patterns and perform root cause analysis to resolve production reporting bugs Familiarity with the data, analytics and BI space and knowledge of Power BI Experience working with Microsoft data integration platforms such as Azure Data Factory, SSIS, Synapse Experience with SQL (Python experience a plus) Familiarity with Azure DevOps for source code management a plus Understanding of data management (e. g. permissions, security, and monitoring) Experience working with and building strong relationships with customers and external partners Excellent written and verbal communication skills, including logical structuring and delivering presentations Knowledge of working with helpdesk tools or platforms like ServiceNow is a plus Experience with cloud services (Azure) is a plus Experience in working with an onshore client is desirable Eagerness to learn and think critically to design improved processes Preferred Experience with: Estimating and Planning Work breakdown for the team Data pipelines Data Transformations Code/Unit Test PR & Code Reviews Performance & Load Testing Functional & Regression Testing Tier 2 support/consulting Production Support Functional ask to Technical design Data Engineering Agile Methodologies CI/CD Metadata driven frameworks. Technical documentation Azure Synapse Spark Python Complex SQL Parquet & Delta file processing ETL Optimizations Azure DevOps Location: Noida, India

Position Summary In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Procurement operation and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for someone who should be open to work for the business team based out of Europe & North America. Primary Responsibilities Manage a team of sourcing & procurement assistant buyers and buyers Maintain quality and service standards in support of the contracted SLA for business operations. Identify , recommend and implement operational efficiencies to drive continuous improvement in the execution of processes. Build, support, sustain & motivate a high performance team Identify , assess and resolve complex business problems / issues and provide alternates Evaluates direct reports, and provides formal counselling and mentoring to staff Performs other duties as assigned by the Procurement Lead. Driving transformation projects working with the business and bring industry standards Stakeholder management, good communication , Ownership, Decision-making and Agile mindset Contract creation & Analytics, Supplier Support, PO Creation & Maintenance, E-Sourcing, Helpdesk Develop and implement procurement strategies aligned with organizational goals and objectives . Liaise with the stakeholders to understand their requirements and close them in the given time frame Perform spend & market analysis to identify the best available market price for the ongoing project/ service Participate periodically in reviews with Global Category managers and Regional Heads of Procurement and their sourcing managers to ensure strategies are aligned and pipeline activity is proceeding , Stay updated with relevant regulations, laws, and industry best practices related to procurement activities. Utilize procurement software and systems to streamline processes, track orders, and generate reports. Monitor and enforce compliance with procurement policies and procedures. Participate in cross-functional teams and contribute to the development and implementation of organizational initiatives. Desired Candidate: Bachelor s degree in any discipline or Postgraduate in SCM. 7 + years of relevant experience in Sourcing & Procurement Experience as a Processing analyst & supervisor preferred, but not required Minimum 5 yrs experience working in a team environment Supervisory experience required of teams greater than 10 + FTEs Proficiency in source to pay tools (Ariba, SAP, SRM etc ) Proficiency in MS suite High attention to detail Experience working with global stakeholders, vendors and clients outside India. Good communication , Ownership and Decision-making Strong analytical and problem-solving skills Ability to work in a team environment. Positive attitude, self starter and highly self motivated . Location(s) Ahmedabad - Venus Stratum GCC

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Business Services with focus on Calypso, to join the Mumbai /Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Business Services, you would provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets. With this position we offer : Join the Client Services organization, has been providing Cloud clients with secure and reliable services around Calypso solution since 2008. Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application. Our clients and team are based around the globe and demand for Cloud Managed Services is growing fast. Roles & Responsibilities - As a Specialist - Client Managed Services - Business Services , your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai / Pune, you will also work closely with Nasdaq teams in other countries. Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc Investigate operational issues reported by Client s users Suggest how to resolve an issue and how to prevent its reoccurrence Provide advice relating to Client implementation of Calypso Following approval, make changes to functional configuration of the system Check the execution (success, failures) of scheduled tasks Supervise the exceptions related to real-time interfaces Analyse & identify the root cause of failures/exceptions and detail the possible solutions Proactively look for ways to improve customers usage of the application In case of software defect, build helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed Prioritise for the deployment of a hotfix into a test environment Perform pre-validation testing of hotfixes or config changes in Client s test environment We expect you to have: (Minimum Qualifications) Master s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T. Excellent verbal and written communication skills in English Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle. P&L reporting, including attribution and key concepts Understanding of Risk, Pricing, analytics Front and Back-office reporting Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data At least 7 years experience in the capital markets sector (Business Analyst, Operations) It would be great if you (Preferred Qualifications) CFA, IMC or CISI qualified or other post graduate finance qualification Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification) Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp Proficiency using Bloomberg Terminal Market data sources (e.g. Bloomberg SAPI, Data License) Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft Knowledge of regulations impacting investment banks and asset managers Advanced Excel skills Does it sound like you? As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Good Technical Knowledge in Operating Systems MS Office / Outlook Proxy Agents -Antivirus /DLP. Prioritize incidents/SR/CR via Helpdesk tool/ Should have knowledge or exposure on Incident Management tool. Excellent communication Skill- MUST. Required Candidate profile Exp:1+Years Location - Greater Noida Np :30 Days Mandatory skill-Excellent communication Skill- MUST. Should have knowledge on Incident Management tool Any Queries- kanchan@peshr.com/9867762401

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

About Us: You & I Consulting We are proud to have helped candidates land roles with 64+ leading MNCs across India. We're now hiring for a high-impact international voice process role with a global MNC in Hyderabad. If you have international chat or voice experience and are ready for your next career move read on! Hiring is for World's Largest Organization For Giant Serach Engine Process - Hurry ! Location :- Hyderabad Working Model - Work from Office (5 days) Shifts - Rotational Shifts Calling - International Customer Support To Apply - HR Specialist: - (swagata- 9609667716) Or share the resume in WhatsApp Interview Mode - Virtaul ***We required Immidiate Joiner ! Education:- 10+2 and above Fresher / Exp. both are welcome Experience-0-6 Years *CTC- 3Lpa to 4.5 Lpa *Allowances - Night shift allowance - 3k *Performance based incentives * 2-way cab( within transport limits) Work Mode :- ONLY WFO (Work From Office) *Do Call Our HR Specialist For Scheduling The Interview (Call Or WhatsApp now) - (Swagata- 9609667716) How to Apply / Schedule an Interview: Send your details via WhatsApp or Call : Swagata ( 9609667716 ) in the following format: Full Name: Mobile Number: Email Address: Highest Qualification: Total Experience: Current Organization: Preferred Location: Current CTC: Expected CTC: Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Are Also Welcome!

Looking for immediate joiners, Technical Officer, Pune (windows server, AD, Networking, FSMO, GPO) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, plz call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Qualification : BSc/BCA/ BE/ BTech (All Stream) MCA, MSC Batch:2017-24 Passed outs Work Under Third party Payroll in Top MNC(Wipro/CTS/HCL/HP/IBM) Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai Salary : 15-50k Exp : 0 to 6yrs Required Candidate profile Having Career Gap? Unable to get JOB in IT? Working in NON-IT? NO WORIES We will help you to get IT job in Top MNC's location Chennai/Bengaluru Interested Candidate CT: Bala - 7305455719 T & C

1. Hands-on experience with Windows (mandatory)/Linux(basic knowledge like installation troubleshooting) and Mac OS(preferred if have) 2. Installation, configuration, and troubleshooting of endpoints 3. Good understanding of computer systems, mobile devices, and other tech products 4. Familiarity with remote desktop applications and help desk software like team viewer and any desk 5. Installing and upgrading operating systems and computer software. 6. Troubleshooting networking and connection issues. 7. Guide users with simple, step-by-step instructions. 8. Address user tickets regarding hardware, software and networking. 9. Support technical issues involving core business applications and operating systems. 10. Support print Issues and printer networking issues. 11. Set up and test sound equipment before events, broadcasts recordings 12. Basic knowledge of Wi Fi 12. Good soft communication skills.

LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *MUST be Bilingual, Spanish* *MUST have Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.