904 Helpdesk Jobs - Page 21

Primary Duties: Provide deep support to Helpdesk team. Align to Helpdesk support response times guidelines and document the resolution for Helpdesk. Liaison with SAP vendor technical team to resolve software issue like slow performance, software crash and new software patches. Collaborate with Database, Unix OS and network team to resolve critical technical issue Analyze service request functional requirements and discuss with business/functional analyst to implement ECC6 functional modules. Design, configure and develop service request solutions according to SAP guidelines. Perform integrated testing before release to UAT. Prepare solution for release to production according to methodology and documentation standards as outlined in the SDLC.

Everything we do is powered by our customers! Featured on Deloittes Technology Fast 500 list and endless G2 leaderboards, Maropost offers a connected experience that our customers require, transforming ecommerce, retail, marketing automation, merchandising, and helpdesk providing them with command center designed to scale their organizations. With a relentless focus on our customers success, we are motivated by curiosity, creativity, and collaboration to power 5,000+ global brands today and soon 50,000+. Driven by a customer- obsessed mentality, we empower businesses to achieve their goals and grow alongside us. If youre ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. Become a part of Maropost today and help shape the future of commerce! The opportunity: We are seeking a Senior HubSpot Specialist to lead the implementation, optimization, and management of our HubSpot ecosystem. This role will ensure seamless integration with our sales, marketing, and customer success systems and help drive data accuracy, automation, and scalable processes across the organization. What You ll Do: Own end-to-end management of HubSpot platform including onboarding new teams, setting up workflows, custom properties, and lead scoring models. Partner with RevOps and cross-functional teams to ensure HubSpot is aligned with business processes and reporting needs. Manage user roles, permissions, data hygiene, and system audits. Optimize lead lifecycle management, MQL/SQL handoffs, and routing rules for speed and accuracy. Develop templates, forms, sequences, and CTAs in coordination with content and sales teams. Support the creation of customer journeys to support customer growth and retention. Implement AI functionality available in HubSpot. Maintain data integrity and ensure consistent data syncing between HubSpot and other systems like Salesforce, Clearbit, Segment, or custom APIs. Identify gaps and troubleshoot integration issues. Build custom dashboards and reports to track marketing and sales performance, funnel metrics, and campaign effectiveness and revenue performance. Support quarterly business reviews and performance analytics. Train marketing and sales teams on HubSpot best practices and new features. Create and maintain detailed documentation of system configurations, processes, and governance policies. What You ll Bring to Maropost 5+ years of experience working in HubSpot (Marketing Hub, Sales Hub, Service Hub). Proven track record in implementing and managing HubSpot for a SaaS business. Strong understanding of lead management, marketing automation, and data workflows. Experience with third-party tools like Zapier, Segment, or Drift is a plus. Analytical mindset with strong Excel/Google Sheets and dashboarding skills. HubSpot certifications (e.g., Marketing Hub Implementation, Revenue Operations) are a strong plus. Excellent communication and project management skills. What s in in it for you You will have the autonomy to take ownership of your role and contribute to the growth and success of our brand. If you are driven to make an immediate impact, achieve results, thrive in a high performing team and want to grow in a dynamic and rewarding environment - Join us at Maropost !

We are seeking a detail-oriented and proactive Senior Executive - Service Operations to drive key operational processes across service delivery, customer support, and import management. The ideal candidate will play a crucial role in aligning operational strategies with business goals, ensuring efficiency, cost-effectiveness, and high levels of customer satisfaction. Key Responsibility Areas: Manage the entire import process, including order placement, coordination with freight forwarders, bill of entry filing, and customs clearance while ensuring compliance with statutory regulations Supervise the helpdesk team to ensure timely logging of all customer complaints in the CRM system Analyze service call deployment to optimize costs by engaging the appropriate ASPs or offering online technical support through internal teams Coordinate with the service provider team to ensure efficient handling and closure of service calls, spare parts requests, and resolution of service-related gaps Oversee contract billing activities and maintain accurate records of installed products Coordinate closely with the service team to ensure timely monthly billing, backed by appropriate approvals from Service Managers Ensure monthly updates in the system database for newly sold scanners, including accurate end-customer information Issue extended warranty certificates after billing cycles, wherever applicable Collect and update end-customer data received from partners into the CRM system regularly Requirements: Bachelor s degree in any discipline 3-4 years of experience in sales support, service operations, or a related role Entrepreneurial mindset with ownership-driven decision-making Strong organizational and multitasking abilities with sharp attention to detail Excellent verbal and written communication skills Capable of working under pressure and meeting tight deadlines Strong analytical thinking and technical aptitude Ability to collaborate and influence stakeholders across all organizational levels

Job_Description":" Role Overview We are seeking a highly motivated Product SupportSpecialist to join our growing team. This frontline support role isresponsible for assisting merchant users as they navigate through thechargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping themunderstand portal workflows, assisting with navigation issues, resolvinggeneral platform queries, and ensuring a smooth, efficient user experience.Strong communication skills, quick learning ability, adaptability, and aclient-first attitude is critical for success in this role. This is an exciting opportunity for individuals who arepassionate about client service, product support, and becoming an expert in thechargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Requirements Qualifications & Requirements Bachelors degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ","

Overview : We are seeking a skilled Technical Support Specialist to provide exceptional support for users of logistics solutions platforms similar to CargoWise and Flex port (e.g., freight management, supply chain, or transportation management systems). The candidate will troubleshoot issues, assist users, and ensure seamless logistics operations for our freight forwarding and supply chain processes from our Cochin office. Responsibilities: - Support users with logistics solutions platforms similar to CargoWise and Flex port, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. - Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. - Train users on logistics solutions platforms and create training materials. - Collaborate with logistics and IT teams to ensure compliance and data accuracy. - Communicate effectively with users, providing clear written and verbal support in English. Qualifications: - 23 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment. - 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flex port (e.g., Freightos or other transportation management systems). - Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests. - Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking). - Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus. - Excellent written and spoken English communication skills for clear, professional interactions with users and teams. - Strong problem-solving skills and a customer-centric approach. - Willingness to work from our Cochin office. Requirements 2-3 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment. - 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flex port (e.g., Freightos or other transportation management systems). - Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests. - Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking). - Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus. - Excellent written and spoken English communication skills for clear, professional interactions with users and teams. - Strong problem-solving skills and a customer-centric approach. - Willingness to work from our Cochin office. Benefits 5 days working from office

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KK3 Receives incident / service requests from call acceptance and/or level 1 agents and from atomized incidents. Provides technical support to address more complex / difficult service issues. Performs technical analysis of specific incidents and service requests, including check of ticket history. Leverages the corporate knowledge base, log files and journal data to analyze failures and guide customers through incident resolutions steps, including through remote access of the customer environment. When remote resolution is unsuccessful, provides information, including spare part recommendations, to assist field service technicians with onsite service provision. Gathers recurring / systemic failure information and develops reports for management. Provides hardware and software training and advice for less experienced team members.

Job Description: Essential Job Functions: Should be skilled in following: Knowledge of Finacle Menu Options (CBS 7. 0. 25/ UBS version 10. 2. 18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Knowledge of Core Banking Solutions, banking support Troubleshooting of issues observed/reported on day to day basis Working knowledge on Service Ticketing/ Management Solutions Minimum One year experience of working in Similar Projects as Application L1 at Scheduled Commercial Banks in India Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Should be skilled in following: Working experience of Finacle Menu Options (CBS Version 7. 0. 25, UBS version 10. 2. 18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Working Experience of Core Banking Solutions and Banking IT support Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis Working experience on Service Management/ Ticketing Solutions Working experience as Delivery Lead in similar Project Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Sodexo Food Solutions India Pvt. Ltd. is looking for Helpdesk Operator to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes - Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations - Maintain the confidentiality and security of all data and information relating to the facility - Maintain professional appearance at all times Qualification : - HSC/equivalent or Diploma holder or Graduate - Minimum 2 years experience in any facility management company or in a hospitality industry. - Excellent knowledge of Word and Excel - Excellent customer service skills - Excellent communication skills - Ability to deal with various types of people - Effective time management skills - Ability to work under pressure

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes - Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations - Maintain the confidentiality and security of all data and information relating to the facility - Maintain professional appearance at all times Qualification : - HSC/equivalent or Diploma holder or Graduate - Minimum 2 years experience in any facility management company or in a hospitality industry. - Excellent knowledge of Word and Excel - Excellent customer service skills - Excellent communication skills - Ability to deal with various types of people - Effective time management skills - Ability to work under pressure

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Work From Office Only for Chandigarh & Mohali Location PLZ CALL SOURABH @ 9779924404 Looking for Young & dynamic who have proficient communication skills & want to pursue growth. If you are interested in moving to BPO or are already working there but looking for job change , please get in touch and we will be very happy to assist you. We are Hiring Customer Care Representatives to work for the Inbound International as well as Domestic BPO process @ Chandigarh & Mohali location to work in Inbound, E Mail, Chat & Technical Support Process Freshers / 10+2 Clear with good communication are eligible for the job Handsome Salary with Incentives 5 Days work Cab facility for pick & drop from home Growth Opportunity for those who want to work long term 15 Days Free Guest house for outstation candidates Best Salary package State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. The primary responsibilities of a Customer Service Executive is Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Best Regards, Sourabh Bakshi Connecting The Dots +91 9779924404

Role- Technical process associate Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Role - Team Lead Should have a team lead designation on papers Exp - Min 4 yrs Skills - Gaming Support | Technical Support | Servicenow Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com 5 Days working 2 days fixed off | WFO | Night shifts

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The Tax team at Workday is committed to bringing passion and customer focus in everything we do, a place where everyone is treated equitably, and communications held openly and honestly. Our employees are at the very core of our values, and we pride ourselves to provide a rewarding career path in a fun environment that makes work that much more enjoyable. This is a newly created role in our Workday India s Pune office and a fantastic opportunity to join a growing tax team. About the Role We are seeking a highly motivated and tech-savvy US Indirect Tax Specialist to join our tax team. This role manages US indirect tax obligations, primarily focusing on Sales Tax, Property Tax, Gross Receipts Tax, and Business License compliance. This role requires a strong understanding of US regulations and the ability to apply them in a fast-paced environment. Responsibilities As an Indirect Tax Analyst, you will play a key role in ensuring Workday s compliance with indirect tax regulations, primarily focusing on US Indirect Tax. Your focus will be on all aspects of US, including but not limited to: Oversee and validate indirect tax returns (e.g., sales and use tax, property tax) prepared by third-party service providers across multiple jurisdictions Prepare Gross Receipts Tax and Business Tax returns for various jurisdictions Reconcile indirect tax accounts and ensure data accuracy within the general ledger Support sales tax audits, including documentation gathering and responding to auditor inquiries Conduct tax research on diverse indirect tax issues, such as nexus, taxability of products/services, and emerging tax legislation Support the implementation and maintenance of tax technology solutions and systems Collaborate with internal departments (e.g., Accounts Payable, Accounts Receivable, Legal, IT) to ensure proper tax treatment of transactions Identify and implement process improvements to enhance efficiency and accuracy in indirect tax compliance Assist with ad hoc indirect tax projects, including automation, process enhancements, and transactional improvements (e.g., cash saving initiatives) Stay up to date on changes to US indirect tax legislation Address internal and external customer inquiries promptly by managing helpdesk tickets related to indirect tax matters In addition to your core indirect tax responsibilities, you will also contribute to indirect tax compliance projects. This role offers an excellent opportunity to enhance your expertise in US sales and use, property, and business license tax. About You The ideal candidate is an expert in handling US indirect tax compliance and consulting. This role demands a proactive individual with a passion for process improvement and a strong understanding of US indirect tax functions. Basic Qualifications 5+ years experience gained in an US Indirect Tax environment University degree in business, finance, accounting, or similar qualification Expert knowledge and experience in handling sales tax regulations and compliance requirements Motivated self-starter with the ability to take ownership of tasks and deliver results Other Qualifications Preferably someone having Big Four experience, large public accounting firm or SaaS company is beneficial Proficiency in MS - Office, PowerBI, AI tools High attention to detail and accuracy Ability to clearly and concisely convey complex information Ability to work independently and in a team Ability to manage varied tasks and prioritize workload Capacity to contribute to the development of a fast-growing department Continually seeks to improve work processes and find ideas for more effective working Capacity to learn new concepts and technology quickly Flexibility to work across different time zones when required (in particular with the US time zone). Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our rolesIf so, ask your connection at Workday about our Employee Referral process!

Dhruv Global School, Pune, Sus-Lavale Road is looking for Wellness Counsellor, IT Support Engineer to join our dynamic team and embark on a rewarding career journey Provide technical support to end-users by troubleshooting hardware, software, and network-related issues across the organization Install, configure, and maintain IT systems including desktops, laptops, printers, and peripheral devices Respond to helpdesk requests and ensure timely resolution of technical problems Maintain user accounts, permissions, and access rights in accordance with IT policies Assist with system upgrades, patch management, and regular maintenance activities Document incidents, solutions, and updates in the IT ticketing system Collaborate with other IT team members to ensure infrastructure reliability and data security Provide support during IT projects and ensure minimal disruption to business operations

Role Overview: As an IT & Operations Engineer at Particle41 you will play a dual role, combining hands-on technical support with IT oversight responsibilities. This position is responsible for maintaining and troubleshooting the organization's IT systems and infrastructure while also overseeing the implementation of IT policies and strategies. The IT & Operations Engineer ensures that all IT operations are efficient, secure, and aligned with the company's goals. As the company grows, this role has the potential to transition more towards people / department leadership and vision. In This Role, You Will: Providing the technical support needs of the organization; manage and monitor all installed systems and networks and ensure high availability of IT services and infrastructure. Oversee data backup and disaster recovery procedures. Facilitating onboarding (account, email, and laptop provisioning and setup), security, access controls, and offboarding Managing Jira helpdesk board and fulfilling helpdesk tickets. Integrating new SaaS accounts with Particle41 SSO Directly manage critical infrastructure, applications, and information security Developing IT policies, processes, and documentation, such as knowledge base articles and end-user instructions. Collaborate with third-party vendors and service providers and manage IT budget and procurement Monitoring vendor performance metrics and SLA compliance Implementing IT projects for systems upgrades, integrations, and process improvements Establishing IT KPIs and metrics to track progress Identifying opportunities for process improvement and cost reduction through consolidation and automation Staying current on IT and cybersecurity industry trends Providing guidance on IT initiatives across the business Reporting on IT status, risks, issues, and achievements to leadership Skills and Experience We Value: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 3+ years with the following required: Providing technical support for Mac Managing user access in Google Workspace, Microsoft Office 365, Microsoft Active Directory, or similar, including configuration of SSO/SAML integrations Previous experience with Atlassian Jira for boards/ticketing and Confluence for documentation. Managing IT processes, infrastructure, and vendor relationships Experience with cloud platforms (AWS, Azure, GCP) is a plus. Excellent documentation, communication, and analytical skills Strong problem-solving and troubleshooting skills. Certified (Current or Expired) in at least one of the following or equivalent certifications: Certified IT Manager (CITM), Information Technology Infrastructure Library (ITIL), Certified Information Systems Security Professional (CISSP), Certified in Governance of Enterprise IT (CGEIT) About Particle41 Our core values of Empowering, Leadership, Innovation, Teamwork, and Excellence drive everything we do to achieve the ultimate outcomes for our clients. Empowering Leadership for Innovation in Teamwork with Excellence (ELITE) E - Empowering: Enabling individuals to reach their full potential. L - Leadership: Taking initiative and guiding each other toward success. I - Innovation: Embracing creativity and new ideas to stay ahead. T - Teamwork: Collaborating with empathy to achieve common goals. E - Excellence: Striving for the highest quality in everything we do. We seek team members who embody these values and are committed to contributing to our mission. Particle41 welcomes individuals from all backgrounds who are committed to our mission and values. We provide equal employment opportunities to all employees and applicants, ensuring that hiring and employment decisions are based on merit and qualifications without discrimination based on race, color, religion, caste, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, or international laws. This policy applies to all aspects of employment and hiring. We appreciate your interest and encourage applicants from these regions to apply. If you need any assistance during the application or interview process, please feel free to reach out to us at careers@Particle41.com.

Role & responsibilities Bachelors degree in Information Technology, Computer Science, or a related discipline. 2 - 5 years of hands-on experience in technical support, preferably involving Government or web-based applications. Well-versed in handling common user issues such as OTP delivery failures, browser incompatibility, and online form submission errors. Proficient in using remote desktop tools like AnyDesk for efficient troubleshooting and issue resolution. Strong written communication skills with the ability to provide clear, concise, and professional email support. Organized and detail-oriented, with a systematic approach to troubleshooting and thorough documentation of support interactions. Foundational knowledge of networks, browsers, computer systems, and device-related issues that can impact portal performance. Experience working with ticketing systems and CRM platforms for managing and tracking user support requests. Proven background in IT support or helpdesk operations. Immediate Joiner Preferred Age Limit upto 30 years

Looking for immediate joiners, Technical Support Engineer, Pune (AD, Server, Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, plz call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Essential Responsibilities / Expectations :- Administration- Handling and coordination of administration duties including Housekeeping, Electrical Maintenance, Canteen, Vendor/ Asset Management, Workspace monitoring, 24x7 Helpdesk and deployment of complete admin support system to ensure smooth conduct of business. Security Management - Responsible for executing and monitoring of security deployment plans, implementing preventive actions based on security risk assessment, develop and execute system for movement of employees in shifts, monitoring and tracking surveillance and other security related online integrated systems like Access Control, Visitor Entry System etc, Initiate transformations as a part of Continuous Improvement based on suggestions/ experiences/ Industry Best Practices Transport/ Fleet Management - Handle complete transport system deployed for movement of employees (esp., women employees), tracking and monitoring transport and driver related documents, ensure transport service provider adherence to all Statutory Compliances as per the Transport Safety Hand Book, ensure safety of employees during travel, implementation and tracking of SOS systems and emergency response plans during employee movement Emergency Response Management - Implementation and monitoring of Emergency Response Plan, ensure serviceability of Fire and Safety equipment at all time, carry out mock drill as per statutory norms. Close coordination with Customer Management Representatives for InSource Liaison - Vendor relationship management, working with other external service providers, as and when required by the Head Admin Cost optimization: Must bring cost effective approach in managing budgets and continuous focus on its optimization with service quality upgrades. Service orientation: Enhancing employee experiences through Customer Centric Approach in service delivery CSR Activities: Supports various corporate social initiatives at site for helping society and people, and improving the brand visibility of the company Key Skills required:- Proficiency in English & Hindi. Knowledge of Kannada is mandatory Proficiency in Gmail, MS Office Knowledge in Access Control Systems, Visitor Management and BMS Knowledge on Security Protocols and Gate Control Procedures Emergency Response Planning and execution Certification in Fire & Safety is preferabl e

JOB Role: The role requires the candidate to manage and Providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues Requirements : Responding to queries via chat, email, or phone Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases & remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Provide periodic updates on Regular incident reports Preparing the regular tickets information along with SLA parameters Maintain all the documents related to escalated tickets Good oral and written communication skills Willingness to work in night shifts/rotational shifts and weekends on rotational basis Education: Any Graduate Experience : 0 to 2 years in IT Helpdesk Notice Period: Immediate Only Female Candidate Can Apply! Interested candidates please share your resume to goutam.das@fnf.com

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Assistant Vice President, P2P We are looking for someone with extensive knowledge and understanding of the entire Source to Pay process management and improvement in a fairly high-pressure business environment You should have managed large sized Source to Pay Teams (Team of at least 60+) for a meaningful period and possess excellent domain & hands on expertise in Purchase to Pay (Master Data, Invoice Processing, Helpdesk, T&E) with experience in Leading transition from Global Markets Responsibilities . Establish deep relationship with key client stakeholders and understand and address customer pain points and vision . Work closely with other Accounts Departments to understand business transactions and ensure they are processed and accounted for appropriately and accurately . Ensure process governance including reporting and analysis to key stakeholders - communicate on a regular basis to discuss operational issues, key metrics, CTQ&rsquos (internally &/or externally) . Partner with customer and transformation leader in defining and driving the PTP transformation agenda . Bring in the latest best practices . Act as point of escalation to resolve accounting and reporting related issues in a timely manner and ensure all queries are dealt accurately and efficiently . Evaluate and recommend improvements to systems or other processes to maximize the use of information system resources to develop comprehensive reporting models . Provide day to day management of the cross functional team in assigning and monitoring deliverables, and motivating and leading the teams to improve performance and work product . Develop the team through effective performance management and monthly appraisals Qualifications we seek in you! Minimum qualifications . Graduate/Post Graduate in Commerce or MBA with experience in the P2P domain . Ability to foresee risks, be proactive and predictive while developing risk mitigation plans . Possess excellent skills in stake holder Mgmt . Knowledge of Digital Tools & ERP&rsquos (Coupa, Service Now, Concur) Preferred qualifications . Good financial analytical skills and problem solving skills . Ability to read and interpret AP reports, financial statements and other financial or accounting related information . Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc . Exposure in driving Transformation Project in the area of O2C . Experience in leading transition from Global market . Knowledge of RFP, RFI & Solution support Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.