666 Helpdesk Jobs - Page 21

About PhonePe Group: PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job purpose The Merchant Support specialist acts as the primary interface between Pincode and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Pincode platform. The successful candidate has an immediate, distinct effect on the experience of Pincode Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases. About PhonePe Group: PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. About Pincode: Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Duties and responsibilities Primarily handling merchant escalated cases daily. Working with the internal stakeholder to extract the resolution. Identify opportunities for process improvement, considering the merchant and partner experiences Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively Flexible to take up extra initiative or additional work as per the organizational requirement Educational Qualification Experience Education - Graduate in any stream (10+2+3) Experience in Advanced Excel Skills - Best written and communication skills MS Office knowledge Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred Experience - 2 to 4 years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog . Life at PhonePe PhonePe in the news

. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Position Title: Contracts Administrator 1 Grade #: 3 Location: Bangalore, India Job duties include: The primary goal of this position is to ensure the accuracy and quality of information contained within the various system used within the Customer Services logistics organizations for support of contracted customers. This function will work closely with Inventory Management, external vendors and partners, and other organizations to monitor, validate and maintain the data and to correct exceptions as discovered. In addition, the Inventory Specialist will also have responsibility for the following tasks: Key Responsibilities : Invoicing Aged In transit report Generation Aged In transit report Clean Up Correction of SN status (not STK) SN Warranty Swap Acknowledged STO report FG Part issues (no location, part merge) Ad hoc tasks ( remove JCPO items from ECC, other item transactions as needed) IC Help Desk Queue APAC, EMEA region emails to IC Sync report analysis and item correction Correction to China and India S4S shipments from repair Cycle Count Reports 551 Scrap Transactions Technical competencies required Graduate with 1+ years of experience preferably in a Inventory activities Excellent oral and written communication skills Experience in SAP will be a clear benefit Skills Required: Communicate effectively with people at multiple levels within and outside the organization. Good time management skills and the ability to prioritize projects, and multiple processes or tasks as required. Ability to work and manage time independently without close supervision and being able to achieve results within designated timelines. Strong problem solving and resolution skills, with excellent attention to detail, ability to review and root cause activities for corrective action. Strong analytical skills SAP Experience a plus .

Department Overview We are looking for an experienced Linux System Administrator + Cloud Administrator to join our IT team. The ideal candidate will be responsible for ensuring the stability, integrity, and efficient operation of our in-house information systems that support core organizational functions. They will oversee the maintenance, configuration, and reliable operation of computer systems, servers, and data security systems. Job Description Install, configure, and maintain Linux operating systems across the organization, while ensuring optimal performance. Manage cloud-based resources and services, including virtual machines, storage, and network-related components within providers such as AWS, Azure, or Google Cloud Platform. Automate tasks using scripting languages such as Bash, Python, or Perl. Monitor system performance and troubleshoot issues, ensuring high availability and reliability of services and infrastructure. Implement and maintain security measures and controls, including firewall configurations, patch management, and intrusion detection systems. Perform routine/scheduled audits of the systems, including all backups. Collaborate with network staff to ensure the smooth and reliable operation of software and systems for fulfilling business objectives and processes. Work with vendors and other IT personnel for problem resolution. Manage user accounts, permissions, email, anti-virus, anti-spam. Oversee and test disaster recovery plans. Document configurations, changes, and procedures. Basic Requirements Bachelor s degree in Computer Science, Information Technology, System Administration, or a closely related field, or an equivalent combination of education and experience. Proven experience as a Linux System Administrator and Cloud Administrator with a strong understanding of Linux internals. Experience with cloud services (AWS, Azure, GCP) and managing hybrid cloud environments. Strong knowledge of systems and networking software, hardware, and networking protocols. Experience with scripting and automation tools. A proven track record of developing and implementing IT strategy and plans. Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols. Certifications in Linux & and cloud computing (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate). Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes, Red Hat Openshift ). Familiarity with database management and related services. Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus). Knowledge of DevOps tools and methodologies. This position may require being on-call periodically and working outside of standard business hours, including weekends and evenings, to resolve issues as they arise and to perform scheduled maintenance. Travel Requirements None Relocation Provided None Position Type Experienced Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Minimum 2 years in a Support leadership role Minimum 4 years as a Support Executive Industry Type: IT Services & Consulting Location: Thoraipakkam, OMR Chennai Working Hours: 9.30 AM - 7.30 PM (1-hour break included) Commitment: Minimum 2 years and 3 months (training & probation included) Key Responsibilities 1. Daily Tasks Report to the office on or before 9:30 AM. Share the day s detailed plan with the CEO. Allocate tickets and tasks equitably among support associates based on daily demand. Ensure associates share their daily plans in the respective Zoho Cliq channel. Check the Zoho Helpdesk every hour and allocate tickets to relevant departments. Share a detailed End-of-Day (EOD) report. Ensure associates submit EOD updates in the respective Zoho Cliq channel. 2. Ticket & Task Review Review closed tickets and ensure timely resolution. Record error logs for associates who fail to follow SOPs. Ensure due dates are met for all assigned Helpdesk tickets and CRM tasks. Monitor ticket queues regularly to maintain SLA compliance. Track and close tickets on hold in a timely manner. 3. Zoho CRM Tasks Check pending CRM tasks and follow up with respective stakeholders for closure. Assign pending tasks with follow-up dates to team members. Conduct regular internal audits to ensure correct data entry in CRM. Track the sales order record creation and do regular audit Conduct monthly audit for Zoho cliq membership. 4. Tools & Software Maintenance Coordinate with service providers (Zoho, Google, etc) to fix bugs or request additional features to support business operations. 5. Learning Material Management Provide and revoke material access to trainees as needed. Update and add new learning materials in coordination with the training and content team. Maintain materials in Google Drive & LMS. Conduct regular audits to prevent data breaches. Taking regular backup of the material 6. Team Coordination Weekly Meetings Conduct weekly team meetings to review performance, discuss issues, and track task progress. Attend weekly review meetings with the CEO, document action items, and transition discussions to the team. Monthly Performance Review Conduct one-on-one review & mentorship meetings in the last week of each month to assess associate performance. Prepare monthly performance reports for CEO review. 7. Hiring Support & Knowledge Transition Coordinate with HR to hire the new team member by conducting technical interviews and 7 days evaluation. Train new team members and ensure smooth knowledge transfer. Provide daily review and feedback documentation until new members are fully trained. Ensure knowledge transfers are conducted as per organizational SOPs. 8. Process Improvement Automation & Efficiency Identify opportunities to improve CRM and LMS automation. Suggest process improvements to enhance team efficiency and task management. SOP Maintenance Update relevant SOPs promptly whenever a new process is created or an existing process is modified. 9. Trainee Coordination Onboarding process Ensure timely and proper course onboarding for the trainee Update the onboarding process, systems time to time to meet the organization standards and policies Ticket Negotiation Ensure win-win solutions while resolving trainee issues. Maintain customer satisfaction indexes as per management guidelines. Client Coordination Professionally document all client communications. Act as a liaison between clients and the operations team for seamless service delivery. Ensure all trainee interactions are recorded as CRM notes and emailed for reference. Follow-up As an individual and as a team, touch base with all active trainees at least once every 30 days. Collect feedback through formal feedback forms. Update critical feedback in CRM and coordinate with the L&D Coordinator for resolution. Communication Oversee the executives in sending mass emails regarding important communications to the trainees. Ensure that important announcements, information, disclaimers, and holiday notifications are effectively communicated to trainees through channels such as WhatsApp groups, Cliq, emails, etc Tools & Resources Used Ticketing System: Zoho Desk Communication Tools: Zoho Cliq, WhatsApp, Voice Calls Data Handling: Zoho CRM Team Handling: Zoho Projects Google Services LMS: Zoho Trainer Central Skills & Knowledge Requirements Technical & Management Skills Proven leadership in a support role. Strong organizational and time-management abilities. Proficiency in task delegation, team management, and coordination. Expertise in providing review feedback and mentorship. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage multiple responsibilities. Proficiency in CRM, Helpdesk, Google Services, and Zoho Projects. Report preparation and analysis. Identifying automation opportunities. Understanding LMS workflows (Future Requirement). Traits & Motives High energy and persistence. Willingness to learn and adapt. Passion for fostering a positive workplace culture. Desire to contribute to employee growth and development. Commitment to organizational success. Drive to build strong professional relationships.

Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements and Travel & Expense Program Management. Role Description: Be a part of the team managing operations process involved in the Procure to Pay cycle. The colleague would be required to consistently understand and exceed Customers Requirements whilst always ensuring effective Teamwork. The colleague should be able to maintain High Accuracy and Productivity Standards in compliance with policies and procedures. Skillset & Qualifications: Graduate with 3+ years of experience in Accounts Payables/Finance domain. Good communicator with problem-solving skills Attention to details and accuracy. Prior Knowledge of Oracle, Ariba, Concur will be preferred. Leadership Skills: Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority. Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

To receive and log calls/complaints/requests from residents and customers. To ensure logging in all the complaints in the helpdesk software. To assign the queries / complaints to technical and soft services team immediately for resolution. To track and close the complaints in coordination with respective stakeholders. To ensure consistent and timely responses to customers within defined TAT. To escalate unresolved complaints and queries to concerned authority for closure. To prepare daily MIS of queries and complaint along with analysis and share with client and site lead. To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis. To deal politely with all the stakeholders to understand their concerns, queries, grievances. To notify the facility manager / site team for any emergency situations. To advise guest and resident on safety and emergency procedures. To coordinate for Id cards, entry passes for servants, maids and contr

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. About the team: Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc. ), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements and Travel & Expense Program Management. Role Description: Be a part of the team managing operations process involved in the Procure to Pay cycle. The colleague would be required to consistently understand and exceed Customers Requirements whilst always ensuring effective Teamwork. The colleague should be able to maintain High Accuracy and Productivity Standards in compliance with policies and procedures. Skillset & Qualifications: Graduate with 3+ years of experience in Accounts Payables/Finance domain. Good communicator with problem-solving skills Attention to details and accuracy. Prior Knowledge of Oracle, Ariba, Concur will be preferred. Leadership Skills: Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority. Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Calling all Ambitious Women! Are you passionate about a career in Real Estate? Do you want to be part of a dynamic team that values diversity and inclusion? CBRE is committed to empowering Women in the industry and we're looking for talented and driven individuals to join our team. CBRE Hyderabad is hosting a walk-in drive exclusively for Women! Discover exciting career opportunities and take your career to new heights. *Education - Minimum 13 yrs mandate - 10+3 / 12+1 / 12+2 / 12+ Graduation Positions :- 1. Front Office Executive 2. Community Executive 3. Lobby Ambassador 4. Food & Beverages 5. Helpdesk/MIS Executive 6. Guest Relation Executive 7. Facility Executive Soft Services 8. Facility Executive Electricals 9. Assistant Facility Manager Date : 22nd March 2025 Time : From 10:30 AM to 2 PM Location :- CBRE South Asia Pvt Ltd, Unit 1-A, 1st Floor, ORWELL 1, Gate Number:- 8, Salapuria Sattva Knowledge City, Raidurg, Hyderabad - 500081.

Role & responsibilities Job Description : Designation : Associate Technical support/ Service desk Location : Hyderabad Mode of work : Work from office Type : Full Time Two way cab provided Shifts : 24/7 shift, 5days working & 2days rotational off Salary : Freshers : 3lpa Experience : Upto 6lpa (depends on CTC) Preferred Candidate Profile: 1. The one who has experience in service desk domain would be an added advantage. 2. Should have basic technical skills like Troubleshooting, Service now, ITIL, Incident management, Active directory. 3. Excellent communication + Exp in any Customer Support experience will work. 4. Should be flexible working in 24/7 shifts. 5. Looking for immediate joiners. Interested candidates can apply. Regards, HR Manager

*candidate need to deal with customer on chat or email *Handling customer queries *solving customer problems as per requirement.. *raising complaints whenever required. *providing over all customer service for more details call on Abha 6394461757

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9137797705 Hrutika hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

*Invoice processing *Vendor Payment *Ap helpdesk Query Resolution SAP Mandatory Notice-30 days

Plan deployment schedule of operational workforce for cleaning of the office and campus, during general & silent hours. Providing confirmation of floor readiness each day through the FE/Sups well before office start time. Responsible for the upkeep of Gardens and enhancement through effective horticulture management. Random floor rounds to check quality of cleaning and upkeep of office, washrooms, Dining, meeting rooms, etc. Attending to concerns raised by user and providing timely and effective resolution. Employees connect for feedback/grievances, etc. Ensure control of Pantry, Washrooms, caf , meeting room related consumables inventory for the campus to avoid shortages. Preparing and following 52 Week/Weekend maintenance schedule as per site scope. Reviews with operational workforce to understand challenges and limitations for resolution. End to end coordination for employee engagement events and food festivals. Ensure all safety standards related to cleaning, maintenance, Caf , pantry, washroom, etc is followed as per the applicable Mandatory Safety Standard. Presenting monthly dashboards on consumable utilization, events, helpdesk ticket resolution, Work permits, Water saving, Waste recycling, billing, etc. Maintaining documentation required for various audits i.e. ISO 14001, 45001, 27001, etc. with active participation in audit to achieve zero Non compliances. AFM should monitor the STP and fresh water consumption (5% savings) with effective waste recycling (100% recycling) to achieve the set targets. Supporting the Facility Lead with required documentation, billing, supplier & employee coordination related to BKC office & Campus space. Desired or preferred experience and technical skills: Asst Facilities Manager (AFM), Scope - FM & Soft Services for BKC campus. Graduation in any stream (preferably Commerce) from a recognized university with a minimum of 6 years of facilities management and F&B experience. Required Skills and Experience: Handson experience of SAP & Excel for billing and MIS, will be an added advantage.

International Voice Process- Need to resolve customer queries via voice calls Need excellent fluency in English Need 1 year BPO Experience Rotational shifts Location- Pune & Bengaluru Salary up to 40K Contact Jatin@ 9672625299 Kaushik@ 9166015206

Provide exceptional customer support by answering calls and resolving inquiries Help users with basic troubleshooting steps, guiding them through the features and functionality of the product or service in a clear, friendly manner. Required Candidate profile Service Quality: Ensure that all customer support interactions meet company standards for quality, professionalism, and customer satisfaction. Escalation Management Feedback Collection Documentation

Hi, Opening is for Technical Support role with 3-5 years of experience. Location- Bellandur, Bangalore Candidate should speak Hindi and English both the languages fluently. Kindly share your resume at reena.sachdev@thakralone.in along with you Aadhaar Card Number and Name. PFB the Brief JD: This role, Commercial Premier Agent will provide Services to Lenovo Premier Customers and report to Operation Manager. Role: Commercial Premier Agent Position Description 1. Fluency in speaking English and Hindi. 2. Good Technical & analytical skills. 3. Good verbal communication skills and e-mail etiquette 4. Manage customer time / responsiveness / TAT 5. Good customer handling and interpersonal skills. 6. Sound Knowledge of Lenovo Products. 7. Basic understanding of key KPIs OSAT, FTR, and repeat repair. (Cx & Cost) 8. Own and follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process. 9. Close loop with DSAT customers Position Requirements: 1. Graduates/10+2+3 with minimum of 3+ Years of experience in technical support 2. Preferred service industry exposure 3. Relevant technical certifications would be an added advantage Regards, Reena

Hi, Opening is for Technical Support role with 3-5 years of experience. Location- Bellandur, Bangalore Candidate should speak Hindi and English both the languages fluently. Kindly share your resume at reena.sachdev@thakralone.in along with you Aadhaar Card Number and Name. PFB the Brief JD: This role, Commercial Premier Agent will provide Services to Lenovo Premier Customers and report to Operation Manager. Role: Commercial Premier Agent Position Description 1. Fluency in speaking English and Hindi. 2. Good Technical & analytical skills. 3. Good verbal communication skills and e-mail etiquette 4. Manage customer time / responsiveness / TAT 5. Good customer handling and interpersonal skills. 6. Sound Knowledge of Lenovo Products. 7. Basic understanding of key KPIs OSAT, FTR, and repeat repair. (Cx & Cost) 8. Own and follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process. 9. Close loop with DSAT customers Position Requirements: 1. Graduates/10+2+3 with minimum of 3+ Years of experience in technical support 2. Preferred service industry exposure 3. Relevant technical certifications would be an added advantage Regards, Reena

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 8080126356 Rutuja www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 Simran hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 30 Days,Immediate preferred Pic-up - Drop ,Food Facilities are optional (If availalbe) Telephonic interview is possible for other Mumbai Location

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 30 Days,Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Job Summary This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience