2092 Helpdesk Jobs - Page 21

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW...

Job Location : Sarjapur Road , Bangalore Shifts : 24*7 Mode : Work from office ** Looking for immediate Joiners ** -------------------------------------------------------------------------------------------------------------------------------------- Role 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the...

To provide administrative support to the Facilities Management team at assigned Facilities. To ensure timely and accurate completion FM reports pertaining to assigned Facilities. Be accessible for escalation of all FM related issues. Oversee the Helpdesk work process. Provide management advice to Helpdesk operators for escalated issues. Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift Oversee the Mailroom process. Provide management advice to Helpdesk operators for escalated issues Oversee the Front Office function. Ensure visitors are promptly attended by the Front Office Executives (FOE). Tak...

In this role, you will be part of our Information Technology Group, supporting our internal users and services.You will be responsible for providing end-user support, hardware and software troubleshooting, and workstation lifecycle management. Responsibilities: Technical Support: Provide technical assistance and support to end-users via phone, email, or in-person. Address user inquiries, troubleshoot hardware and software issues, and resolve technical problems promptly to minimize downtime. Problem Diagnosis: Diagnose and identify hardware, software, and network issues by analyzing symptoms and troubleshooting steps. Utilize diagnostic tools and methodologies to isolate and resolve problems ...

We are seeking a dedicated and skilled Application Support Specialist with 2 years of experience to join our L1 support team . The ideal candidate will serve as the first point of contact for users encountering application-related issues, ensuring that all problems are accurately recorded, categorized, and addressed promptly. Key Responsibilities: Serve as the first-level contact for end users experiencing issues with applications. Log and track all reported issues using issue tracking/ticketing software. Categorize and diagnose software-related issues and determine their severity. Provide basic troubleshooting support and resolve common user issues at the L1 level. Escalate unresolved or cr...

To provide comprehensive facility services to the client with a focus on continuous improvement. Ensure the Janitor are reached on time briefing and Proper grooming given to all the janitor before starting the routine work. Tools and tackles, chemical dilutions. Response to user requests and arrange services as needed (Meeting rooms, conference rooms, cabins etc.) Response to ensure floors are ready before occupying the end uses Event & orientation setup support on need basis Technology Tools implementation and management. Tracking of 52-week PPM schedule and ensure to get it done Monitoring of Housekeeping staff & day to day requirements Monitoring of Pantry services & Hot Beverages. Ensure...

You ll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you ll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, you ll be in charge of filling our log books upon arrival to the client s site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, you ll be constantly collaborating with teams across the board especially in this role. As the person in charge, you ll be central in supporting the transport team at the client s facility. You ll also be resp...

Likewise, you ll ensure that our staff log their boarding and initial pick up time and that only those listed on our roster sheet are picked up. Should the need arise, you ll also make sure that approval is on hand for staff in need of pick up. You ll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you ll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, you ll be in charge of filling our log books upon arrival to the client s site, but leaving out any excess mileage. Serving as a go-between among te...

AFM will be responsible for managing all aspects of the facility management service delivery system , primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers and customer satisfaction. RESPONSIBILITIES Facilities Management Operations To ensure FM staff provides timely reports to the management and adhere to agreed SLA & KPI To e...

Responsible for all Transport Operation (Bus & Cab). Responsible for all Transport Billing Data. Responsible for Transport Compliance. Responsible for Routing, Billing and various tracking activity like call support to company executive, drivers and emergency management. Responsible for Preparation, Distribution and Manage trip sheet for cab driver. Being the first point of contact for all Employees and Vendors. Responsible for security arrangements for transport. Arrange the induction and training off all new security member. Regular liaising with the delivery manager to ensure a smooth running of both departments. Develop and nurturing relationships with employees. Maintain accurate admini...

We are looking for an Associate/Senior Associate-Helpdesk profile to support our SaaS product (Mobility Practice). The Mobility Support Team plays a key role in managing the support & operations for platinum & gold enterprises and its partners clients throughout the client lifecycle. This is an individual contributor role, and the candidate will be working closely with Team Manager to support multiple clients to ensure the smooth functioning of ongoing operations and resolution on queries on time. Understand Sakon Mobility application and key functionalities required for regular functioning & operations Work closely with the Ops team & cross-functional teams to serve client requirements as p...

Job Description: We are seeking a skilled IT Support Engineer to provide technical assistance and troubleshooting for new joiners and end-users on Windows and MacOS systems . The ideal candidate will have expertise in hardware setup, software installation, network configuration, and IT security . Key Responsibilities: System Setup & Configuration: Install and configure laptops (Dell, HP, MacBook) , operating systems, software, networks, and printers for new employees. Troubleshooting & Issue Resolution: Diagnose and resolve hardware, software, and network-related issues for both Windows and MacOS users. Technical Support: Provide remote and on-site support for Microsoft products (Outlook, Ex...

Greetings, for candidates who are okay with Work From Office looking in a leading MNC we have a profile for you . Profile - Customer Support Executive (Voice/Non Voice) Qualification * Good Verbal --- communication skills in English Fresher/experienced eligible Salary - 3.5Lpa - 6.5Lpa Working days -5 (Rotational Shifts) To get your telephonic interviews scheduled kindly call/Whatsaap *Khushi 7869457739 *Antra 9589329989 *Arushi 7222909328 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD

Job Summary We are seeking a highly experienced SAP MM Application Consultant with over 10 years of hands-on experience in SAP Materials Management and related modules. This role is ideal for a seasoned professional who thrives in a dynamic environment, enjoys solving complex business challenges, and is passionate about delivering scalable, secure, and optimized SAP solutions. Key Responsibilities Resolve SAP MM production issues by triaging helpdesk tickets, logging incidents, and providing timely resolutions. Collaborate with cross-functional teams to gather requirements, troubleshoot issues, and design effective solutions. Create and maintain functional design documents for application en...

Job Title: System Administrator Location: Chennai Employment Type: Permanent (Immediate Joiners Preferred) Experience: 1 - 4 years Salary: 2 to 5 LPA Role Overview We are looking for a skilled and detail-oriented System Administrator to join our IT team. In this role, you will be responsible for installing, configuring, and maintaining IT systems, ensuring smooth operations across desktops, servers, and networks. You will also support IT security, troubleshoot issues, and collaborate with teams to keep systems reliable and secure. This position reports to the IT Manager. Key Responsibilities Install, configure, and maintain Windows, Linux, and Mac systems. Monitor system performance and trou...

Description & Requirements : Bravura s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in deve...

At Infoblox, every breakthrough begins with a bold what if. What if your ideas could ignite global innovation What if your curiosity could redefine the future We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold what if can take the world, your community, and your career. Here, how we empower our pe...

Job Description : Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses. Ensure personal preventability and dress in the assigned uniform. Receive, inform, guide visitors including co-ordination with employees. Responsible for maintaining the telephone registers including call tracking. Responsible for maintenance and upkeep of front office. Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines. Ensure compliance of regulations / requirements of Company management. Provide ass...

17 - 17 Service Management EMEA WM Description & Requirements : Bravura s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-foc...

Technical Support Domestic Voice Process (English & Hindi) Exciting Career Opportunity with a Leading MNC! Role : Technical Support Associate (Voice English & Hindi) Process : Domestic Technical Voice Support Shifts : Day Shifts Only (No Night Shifts) Eligibility : Graduates / Undergraduates / BE Launch Your Technical Support Career with a Renowned Multinational Company! A well-known MNC is growing its Domestic Technical Support team and is looking for passionate professionals with strong communication skills in English and Hindi . If you're technically inclined, enjoy problem-solving, and want to build a career in tech support, this role is perfect for you! Key Responsibilities: Respond to ...

The Systems Engineer's role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software, hardware, and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. In addition, the Systems Engineer is also require to handle the helpdesk tickets and serve as second tier technical support for Help Desk. Responsibilities The duties listed below are in...

Role- Technical support engineer Min 1 Yr Exp Into Technical Support Int. Voice Any Graduate CTC- Up to 5.5 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Simentha: 7734916684 HR Dipali : 9828218897

JOB OPPORTUNITY FOR GRADUATE FRESHER & EXPERIENCE FOR BELOW SKILL WITH IMMEDUATE JOINING & BEST SALARY Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- Microsoft Windows Operating Systems (9X, NT,2000, XP) Microsoft Office Network Connectivity Print Services E-Mail and Internet mail Familiar with Lotus Notes and MS Outlook email clients. 1. Excellent communication skills, with neutral accent. 2. Excellent written communication skills with email etiquettes. 3. Good problem solving and analytical skills 4. Excellent customer service skills 5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and mana...