741 Helpdesk Jobs - Page 18

Job Description: Proficiency in Spanish Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

As an IT User Lifecycle Analyst, you will learn everything there is to know about the IT onboarding journey each new hire takes as they join our company. Initially, you will support in planning and running the business processes core employee onboarding. Over time, you will lead, improve, and transform the onboarding experience that will impact every new hire. These responsibilities include coordinating with cross-functional teams across the organization to ensure new hires receive computers, have access to the systems they need to do their work, and have a pleasant experience as they join the company. When not directly working on onboarding, you will resolve and escalate IT Support issues in conjunction with team members, enterprise support services and Helpdesk team. What you will be doing (Responsibilities): Creation, modification, and maintenance of user objects, security groups and O365 mailboxes in active directory Monitor active directory (AD) automation processes Participate in Technology division onboarding orientations w/HR and other trainings Coordinate with cross-functional teams to identify and resolve problems with upcoming onboarding colleagues, ensuring that each week runs smoothly. Review and fulfill access requests, service requests and incidents in Service Desk. Create and maintain knowledgebase articles in Service Desk. Maintain and execute best practices/compliance related to AD user objects reviews. Identify and propose areas for process improvement, and implement those improvements once reviewed and approved. Work with third-party vendors along with business owners Monitor assigned tickets and ensure compliance with pre-determined SLAs Provide coordination and support to managers during the onboarding and off-boarding process Provide building access for S2 locations Facilitate the creation and changes to access request provisioning Service Desk Ad hoc report writer PowerShell Ad hoc report writer Provide technical support to customers over email, phone, instant messaging, and in person Help customers diagnose and resolve hardware and software issues Train customers to use apps in one-on-one and group settings Work with System Administrators to improve client technology usage and suggest improvements to increase stability, speed, and flexibility Plan and execute complex projects in collaboration with System Administrators Document problem resolution techniques with step-by-step instructions Requirements: 3-5 years of experience in an IT support role supporting local and remote users Proficient in Active Directory (Users and Computers and occasionally Administrative Center) Ability to provide excellent and prompt customer service, and tracking detailed changes in helpdesk ticketing system Working knowledge of networking concepts Working knowledge of Windows PowerShell Proficient with Office 365 deployment and troubleshooting Entry to experienced level knowledge of SAML / SSO for provisioning accounts, resetting passwords, unlocking accounts, and auditing permissions to ensure proper application / resource access for users Attention to detail and high-level organizational skills Strong desire to learn and improve own personal skill-set Ability to stay on task with minimal oversight Simple decision-making skills and the ability to collaborate when needed Ability to multi-task with minimal supervision and talk on the phone routinely to engage remote support Working knowledge in support of personal computers, networks, servers, systems operations and maintenance, Windows 7/10/365, Windows 08/12/16/19 Server, and Microsoft Office applications along with Macintosh devices (MacOS)

Certified Oracle Field Service Cloud Developer will have expert level knowledge and experience configuring and designing/redesigning Oracle Field Service (formerly known as TOA). Responsibilities: Gather business requirements and document fit gap analysis to design. Collaborate with IT/business and development teams. Present Cloud functional application guidance to team regarding Cloud best practices during implementation. Configure, integrate, maintain, and enhance Oracle Field Service Cloud features to meet business requirements. Oracle Field Service Techno Functional expertise in the following subject areas: Environment Setup System Administration Configure Capacity Setup collaboration groups and helpdesk users Configure message scenarios Set up an activity filter for routing Configure/develop Plug-In Set up daily extract file structure Routing Automation (Routing process, profiles, plans, Strategy, Visualization, Troubleshooting) Oracle Field Service Capacity/Quota Management Analytics/Dashboard Integrate OFSC with OSvC, OEC, OAC, BI, HCM, Mobile apps, ERP and CRM. Integrate with DocuSign or Third-party apps Manage service requests and coordinate effectively with Oracle Cloud Support. Experience setting up Github Pipelines to automated deployment to Externally Hosted and OFS hosted plugins. Extensive Java script or Type Script experience with industry best practices.

Ankura is a team of excellence founded on innovation and growth. Ankura: At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community. Role Overview: The Administrative Help Desk Senior Associate is responsible for providing comprehensive administrative support and assistance to the organization s staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions. Key Responsibilities: Remote assistance to staff and management in resolving administrative issues across different time zones. Supporting in diary/calendar management Supporting in generating purchase orders and invoices status queries. Travel arrangement for business trips. Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose. Follow up on expense reports approval to make sure there will be no late payment fee. Support in ordering and maintaining office supplies. Ensure compliance with company policies and procedures across all regions. Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations. Manage and prioritize a large volume of calls and inquiries efficiently. Perform other Admin related duties as assigned. Qualifications: Graduate or equivalent; additional qualifications in office administration or related field preferred. Proven experience and ability to work independently and collaboratively, at least 4 years in a remote administrative or help desk role supporting global operations. Excellent organizational and multitasking skills with the ability to work across various time zones. Strong verbal and written communication skills in English Proficiency in Microsoft Office Suite, communication tools and other relevant software. Problem-solving skills and attention to detail. Customer-service oriented with the ability to handle challenging situations with professionalism. Proven ability to manage and prioritize large call volumes efficiently. Working Conditions: Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required. * Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

Ankura is a team of excellence founded on innovation and growth. Ankura: At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community. Role Overview: The Administrative Help Desk Associate is responsible for providing comprehensive administrative support and assistance to the organization s staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions. Key Responsibilities: Remote assistance to staff and management in resolving administrative issues across different time zones. Supporting in diary/calendar management Supporting in generating purchase orders and invoices status queries. Travel arrangement for business trips. Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose. Follow up on expense reports approval to make sure there will be no late payment fee. Support in ordering and maintaining office supplies. Ensure compliance with company policies and procedures across all regions. Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations. Manage and prioritize a large volume of calls and inquiries efficiently. Perform other Admin related duties as assigned. Qualifications: Graduate or equivalent; additional qualifications in office administration or related field preferred. Proven experience and ability to work independently and collaboratively, at least 2 years in a remote administrative or help desk role supporting global operations. Excellent organizational and multitasking skills with the ability to work across various time zones. Strong verbal and written communication skills in English Proficiency in Microsoft Office Suite, communication tools and other relevant software. Problem-solving skills and attention to detail. Customer-service oriented with the ability to handle challenging situations with professionalism. Proven ability to manage and prioritize large call volumes efficiently. Working Conditions: Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required. * Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

Roles and Responsibilities Handle inbound calls from customers, resolve their queries, and provide excellent customer service. Collect data on call quality, customer interactions, and performance metrics using MIS tools. Make outbound calls to customers for sales promotion, product updates, and feedback collection. Perform fuel tracking and ambulance services scheduling as required by the company. Work on rotational shifts with flexibility to adapt to changing business needs. Male candidates preferred Benefits In-house call center of Company On Company's payroll No targets Very close from Prabhadevi / Parel Station

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value. Overview Key Responsibility statement: Assist with planning and implementing Compensation programs and initiatives, as well as communication. Assist in annual salary benchmarking, merit reviews and bonus cycles. Assist in submission of various compensation survey. Support implementation of benefit programs Coordinates with vendors and internal stakeholders for smooth functioning of the benefits programs. Assist in developing communication material for new and existing benefits programs and manage the dissemination to the relevant groups. Assist in submission of various benefits survey. Provide analytical support to create reports, dashboards based on reporting requirements. Support re-design and implementation of C&B process and communication to improve employee satisfaction and process effectiveness. Should also have a point of view on the processes and possible enhancements. Administration of vendor payments in time and with accuracy. Acts as point of contact for helpdesk and direct queries on compensation and benefits from Sapient people. Work with employees, internal stakeholders and vendors help resolve compensation and benefits issues in a timely manner. Qualifications Your Skills & Experience: Excellent communication skills (both written and verbal). Should be able to read, write and communicate in English effectively. Excellent Interpersonal and relationship management skills (the stakeholders will be internal and external to the organization) Ability to co-ordinate and manage relationships with international stakeholders Ability to adapt to fast changing environment and support transition and upscale of benefits and compensation programs. Should have solution oriented approach. Set Yourself Apart With: At least 2 years of experience in handling administration and operations in HR / Finance Working knowledge of MS Excel to perform data analysis. Experience of working on data analytics, consolidation and administration. Understanding of compensation and benefits fundamentals and practices Additional information Gender-Neutral Policy 18 paid holidays throughout the year. Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well being

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value. Overview Key Responsibility statement: Assist with planning and implementing Compensation programs and initiatives, as well as communication. Assist in annual salary benchmarking, merit reviews and bonus cycles Support implementation of benefit programs Coordinates with vendors and internal stakeholders for smooth functioning of the benefits programs Assist in developing communication material for new and existing benefits programs and manage the dissemination to the relevant groups. Provide analytical support to create reports, dashboards based on reporting requirements. Support re-design and implementation of C&B process and communication to improve employee satisfaction and process effectiveness. Should also have a point of view on the processes and possible enhancements. Administration of vendor payments in time and with accuracy Acts as point of contact for helpdesk and direct queries on compensation and benefits from Publicis Sapient people. Work with employees, internal stakeholders and vendors help resolve compensation and benefits issues in a timely manner. Qualifications Your Skills & Experience: Working knowledge of MS Excel to perform data analysis. Excellent Interpersonal and relationship management skills (the stakeholders will be internal and external to the organization) Ability to co-ordinate and manage relationships with international stakeholders Ability to adapt to fast changing environment and support transition and upscale of benefits and compensation programs. Should have solution-oriented approach Set Yourself Apart With: Experience of working on data analytics, consolidation and administration. Understanding of compensation and benefits fundamentals and practices Additional information Gender-Neutral Policy 18 paid holidays throughout the year. Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well being

Role & responsibilities 1. Recruitment (Off Roll): Coordinating with vendors to ensure promised lineups at stores as per the SOP and closing open requisitions for the respective stores within 48-72 hours. 2. Attrition & Absenteeism: Controlling attrition and absenteeism by connecting with the employees. 5. Employee Engagement: Organize monthly birthday celebrations at stores. Plan and execute Reward & Recognition (R&R) activities to boost engagement. 6. HR Help Desk: Conduct the monthly HR Help Desk to address and resolve contractual employees' queries. Guide employees on the benefits of PF, ESIC, and LWF, including processes for withdrawing PF and availing ESIC benefits. 7. Data Management: Accurate data management of active and inactive employees. Preference 1. Should be able to communicate in kannada, english and hindi. 2. Should have good knowledge of Excel. 3. Must have prior experience in E-Com industry.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1.Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2.Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc

Required Abilities: Strong staff management skills Excellent people management and administrative skills. Good negotiating and facilitation skills. Required Work Experience : Incident Manager Degree : Bachelor of Business Studies - BBS | Associate of Science - AS | Bachelor of Arts - BA Required Knowledge : Good understanding of statistical and analytical principles and processes. To ensure the goals of the Incident Management process are achieved. Required Skills : Processmap Incident Management, Incident Response, Logicmanager Incident Management, Incident Analysis, Incident Management System, RSA Archer incident Management, Incident Investigation, Incident Management Primary Responsibility : Ensures effective communication to Senior Management, Customers, Users, and Technical staff

Analyze procurement data,develop dashboards/reports, identify cost-saving opportunities, optimize supplier performance, and support data-driven strategies using tools like Power BI, Excel, Ariba, and SAP. Requires 5-7yearss in procurement analytics. Required Candidate profile 5-7 years of work experience in procurement End to end knowledge of Procurement process & Analytics Advance knowledge of MS Excel, Power Point, Power BI, Power Quer Knowledge in SAP & Ariba

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

Hi There. We hope this Job Post finds you Well Not able to find Job due to current crisis situation Well To discuss your job needs, or just to find out more about us and how call center works, please contact us at any time Call Sourabh For Telephonic Interview @ 9779924404 We are currently hiring for Voice, Chat & E-Mail Process in Premium E-Commerce process Salary is in range of 15 K to 28 K / Month & will be paid from First day of training. Is it hard to work in a call center In reality, working in a call center is like any other service . The primary difference being that all of your customer interactions happen on the phone, either through chat or answering calls each day. ... Call center life is hard work, but the hardest things in life are usually the most rewarding. Straight-upand HonestApproach We're Consultants not shiny suited sales people We're Straightup and Honest. This is reflected in the way we communicate with candidates and how we're open about what we can and can't do. It's also reflected in our approach to candidate care. This approach is fundamental to our culture. We don't charge any kind of fee or Registration charges for our services Responsive Doing it right now Being quick out of the blocks is ingrained in our culture. It doesn't matter if it's last thing on a Sunday night, or 6.30am on a Saturday morning, if it needs to be done we'll be available and get cracking. Being Responsive also means being flexible, helpful and thinking outside of the boxcharacteristics any really good recruitment consultant needs. Whatever stage of your career you're at, there is a minefield of information about job hunting. How to present your CV. How to present yourself. Knowing your skills. Knowing whether an employer is right for you. What to wear. What not to wear. And much more. Interested in joining BPO industry Handsome Salary with Incentives 5 Days work International, Domestic 6 Days Growth Opportunity for those who want to work long term State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. Best Regards, Sourabh Bakshi Connecting The Dots +91 9779924404

Title Due to our continued growth, we are in need of a qualified, focused individual for a vital role in our IT Support department. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries. Responsibilities Administrate user accounts for network, e-mail, and other applications; Provide support to end users in local and regional offices around the world who are on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications; Identify, research and resolve technical problems of IT equipment and software applications; Respond to IT tickets, telephone calls, e-mails, and requests for technical support; Document, track, and monitor problems to ensure timely resolutions; and Communicate and collaborate with a regional/global IT team members to advance IT initially; Rotating shift. Qualifications Fluent in English (both written and verbal) Associate’s degree in Computer Science or Information Technology; At least 1 year of experience in a help desk or IT Support role; and Experience with Exchange Server Tools, Office 365 and other cloud based applications a plus. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

Role & responsibilities Experience: 3-8 Years Job Title: Senior Executive Administration Employment Type: Full-Time Key Responsibilities: Facility & Space Management: Oversee day-to-day administration of a 28,000 sq. ft. office located in a Special Economic Zone (SEZ), ensuring smooth operations, upkeep, and adherence to SEZ regulations. People & Vendor Management: Manage support staff, security personnel, and service vendors. Ensure vendor performance and compliance with SLAs. Facilitate staff engagement and address escalations effectively. Client & Stakeholder Coordination: Act as a key administrative point of contact for internal teams, visiting clients, auditors, and business leaders. Maintain high service standards and professional conduct. SEZ Liaison: Handle SEZ documentation, statutory coordination, and compliance-related interactions with SEZ authorities and facility providers. Security & Access Control: Coordinate with security vendors, ensure access control integrity, and handle ID card issuance, parking management, and safety compliance. Housekeeping & Maintenance: Plan and monitor daily and deep-cleaning schedules. Possess good product knowledge of consumables and cleaning equipment. Coordinate air-conditioning maintenance schedules and vendor follow-ups. Guest House Management: Oversee operations, housekeeping, and guest coordination for corporate guest houses. Event & Asset Management: Support in planning and executing office events and celebrations. Maintain asset inventories and coordinate preventive maintenance. Administrative Operations: Handle courier, visitor reception, meeting room scheduling, and procurement of admin supplies. Key Skills & Requirements: 3–8years of administrative experience, preferably in SEZ locations or IT parks. Strong knowledge in: People and vendor management Housekeeping consumables and maintenance scheduling HVAC and air-conditioning vendor coordination Guest house operations and event handling Parking logistics and access card control Fluent in English – verbal and written communication is essential. High level of professionalism, work ethics, and integrity. Ability to work independently under minimal supervision, reporting to a remotely located manager. Proficient in Microsoft Office, Google Workspace, and facility management tools. Preferred Qualifications: Graduate degree in Business Administration / Facilities Management or equivalent. Certifications in facility management, soft services, or workplace safety are an added advantage.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

Title Due to our continued growth, we are seeking a qualified Helpdesk Supervisor to fill a vital role in our IT Support Team. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries. Responsibilities Responsible for day-to-day operations including end user technical support; Acts as a point of escalation for helpdesk associates regarding policy, procedures, and customer service interactions requiring supervisor intervention; Trains, coaches, and mentor's other helpdesk associates to achieve team and department goals; Proactively identifies training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience; Performs high quality and timely solutions and exhibits initiative with completing assignments and making improvements to the Help Desk service processess; Provides reports, analysis, feedback, and other recommendations for improving customer service/experience and optimize operational efficiencies; Maintains professionalism in interactions with all coworkers, colleagues, and end users. Qualifications Minimum 5 years of industry experience; In depth knowledge of PC hardware and general operating system components; Has excellent interpersonal skills interacting with end users, team members, and executive leadership teams; Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated; Familiarity with creating reports on operational SLA and using analytics to optimize operational efficiency; and Displays good relationship skills to be a role model for the team. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

Req ID: 295600 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). Domain Years of Experience Global End User Services Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. 2-3 years of industry experience. 12 months in the current grade is a

Req ID: 308592 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). At NTT DATA, we know that anything is possible with the right people on board . Our employees' quality, integrity, and commitment are critical factors in our company"™s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here. NTT DATA, Inc. currently seeks a "Help Desk Associate " to join our team in "Bangalore". General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Excellent communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) Preferences: - Optional (nice-to-haves) For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do ITIL foundation certified "“ Flexible "“ Willing to work in a Rotational 24*7 Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.