2092 Helpdesk Jobs - Page 18

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Service operations * Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees * Responsible for solving complex technical issues that THD has assigned to him/her * Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales/supervisor * Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD Manager * Responsible for actively identifying any technical competence gaps to maintain new equipment in s...

Immediate Joiner Only!!! Location - Bangalore ( local candidates only) Role- IT Helpdesk Engineer role/Tech Agent Work from Office Job Summary: Looking for a Junior Helpdesk Technical Agent having around 3 to 5 yrs of experience in helpdesk roles. The ideal candidate will be the first point of contact for end users seeking technical assistance. Serve as the first point of contact for users seeking technical support via phone, email, or ticketing system. Bachelors degree in computer science, Information Technology, or related field. Basic understanding of Windows OS, MS Office, and common hardware components. Experience with ticketing systems like JIRA, ServiceNow Familiarity with remote supp...

HIRING FOR MULTIPLE MNCs Company: Infosys, Deluxe Entertainment & Others 1. UK Banking (Infosys) Freshers: 4.5 LPA Experienced: Up to 6 LPA Process: Voice / Semi-Voice Location: Bangalore Shifts: UK Shifts 2. Insurance Process Experience: Minimum 2 years in BPO (Insurance Domain) Salary: Fixed 7 LPA Shift: Night Shift / Hybrid 3. Deluxe Entertainment Client Servicing Experience: Minimum 6 months in Customer or Client Servicing Process: Non-Voice / Blended Salary: Up to 6 LPA Location: Bellandur (Hybrid) 4. Technical Support Experience: Minimum 1 year in Technical Support Qualification: Any Graduate Salary: Up to 6 LPA Process: Voice / Chat Support 5. Healthcare Support (International Voice) ...

Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, 24x7 Support Excellent written and verbal communication skills ITIL Incident, Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues. Direct unresolved issues to the next level of support...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW...

Job Description Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the id...

Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW...

Greetings, for candidates who are okay with Work From Office looking in a leading MNC we have a profile for you . Profile - Customer Support Executive (Voice/Non Voice) Qualification * Good Verbal --- communication skills in English Fresher/experienced eligible Salary - 3.5Lpa - 6.5Lpa Working days -5 (Rotational Shifts) To get your telephonic interviews scheduled kindly call/Whatsaap *Antra 9589329989 *Khushi 7869457739 *Arushi 7222909328 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD

Hiring for Multiple Roles in Banking & Customer Service Phone Banking Officer Customer Relationship Manager Escalations Manager Virtual Relationship Manager Personal Banker on Call Call Hrutika: 9137797705 Visit: www.hyfly.in Required Candidate profile No Field Job – Work from Bank’s Own Contact Center Solve customer queries over phone. Knowledge of Banking processes, Credit Cards, Insurance, Mutual Funds is a plus. Locations: Andheri | Thane|Noida Perks and benefits Bank Payroll Performance Bonus No Field Work

Job Title: Oracle Functional Consultant HCM (EBS & Cloud) Location: Hyderabad, Bangalore, Pune Experience Required: 5+ years (EBS) / 3+ years (Cloud HCM preferred) Notice Period: Immediate or 15 days Job Summary We are seeking an experienced Oracle Functional Consultant with strong expertise in Oracle E-Business Suite (EBS) HCM modules as well as Oracle Cloud HCM. The ideal candidate will play a key role in designing, configuring, implementing, and supporting solutions across Payroll, Absence, Compensation, Benefits, and Talent Management. Key Responsibilities Work as a functional consultant for Oracle EBS HCM modules (Payroll, Absence Management, Compensation, Benefits). Provide end-to-end ...

Dear Candidate, Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting tec...

Position: Senior Associate Helpdesk Job Location: Pune, India Work Mode- Hybrid Shift Time- Rotational Shifts including night shifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We...

Operationalization of district level Help Desk for supporting eKavach and eSushrut application Mentoring and capacity-building support to district and block level master trainers Provide support to key district and block level government functionaries on the use of eKavach dashboard data. Key Inputs expected from the Job Role S/he will be part of the dedicated helpdesk and eKavach support team that will be established at the district level who will be responsible for troubleshooting emerging issues both online and offline. S/he will support in troubleshooting on application-related issues faced by end users (ASHAs, ANMs, ASHA Sanginis, CHOs). S/he will travel to the field for hands-on suppor...

Provide L1/L2 support for CYBX mobile and web applications Respond to user queries via email, chat, or ticketing systems within defined SLAs Troubleshoot app installation, login, performance, and feature-related issues Document, track, and manage support tickets using tools like Zendesk, Freshdesk, or Jira Service Desk Escalate complex issues to engineering or QA teams with proper documentation Create and maintain user guides, FAQs, and knowledge base articles Assist with onboarding support for enterprise customers Collect user feedback and share insights with the product team to improve the app Ensure high customer satisfaction scores (CSAT/NPS) through prompt and empathetic support Require...

As a Level 1 Support Consultant, you will be the trusted first point of contact between Tenthpin Solutions and our prestigious life sciences clients, providing first-line technical assistance promptly and professionally. The role will include but not be limited to: Provide Level 1 support for Tenthpin Solution products, ensuring timely resolution of customer tickets and adherence to established SLAs, as defined in the ITSM service catalogue; Serve as single point of contact for all customer related service desk inquiries, i.e. incidents, service requests, and change requests. Troubleshoot incidents by applying known solutions, checking FAQs, and leveraging the knowledge database to resolve i...

As a Senior Technical Solutions Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support. This role requires you to work with the Product Teams, PMs and CXOs of Prominent Enterprises, to turn ideas and stories into actionable use cases and strategically plan and execute the integration workflows. This role would require you to provide a blended responsibility of designing, documenting and deploying complex technical solutions while managing the project and managing internal stakeholders to resolve blockers and client stakeholders to ensure the go-...

Job Title: IT Service Desk Analyst Department: Service Desk Location: Bangalore Reports to: RSDM Job Type: Full-time Job Summary: We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure timely resolution of incidents and service requests in accordance with SLAs. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or service management tools (Sapphire, SAP, CRM). Diagnose and resolve technical hardware and software issues by coordinating with OEM, Vendor & C...

R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30, 000 employees globally, we are about 14, 000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Job Description: Candidate must have relevant exp...

Achieve strong product market fit with a simple-to-use, but high-quality solution for our end-user personas. Incorporated disciplined customer discovery techniques and user-centered approach to product design, aligned to our focused GTM strategy. Delivered a 3-4X increase in End-user adoption/usage. Effectively define product requirements by leveraging deep domain knowledge of End-user users, frequent customer validation throughout the PM life cycle (discovery, design, pre-sales, post-sales, adoption, usage, expansion, and renewal), Customer Advisory feedback, Product Council feedback and product usage data to solve end-user s most pressing pains. Effectively communicate OKR-based requiremen...

TransUnions Job Applicant Privacy Notice What Well Bring: The System Admin Team (FUSE) manages needs for our Voice Departments and agents in regards to Onboarding, Technical Issues, System Issues, Access Issues, Metric Analysis, Roster Process and other process improvements. What Youll Bring: As System Admin (FUSE), you will work individually and in tandem with other team members to assist employees and business partners with desktop and application support issues. You ll need to manage multiple efforts simultaneously, with occasionally conflicting priorities. Key responsibilities include: Proven ability to create and deliver solutions tied to business growth, organizational development and ...

Job Description: Procure-to-Pay (Accounts Payable) Customer Support Manager Position Overview: We are seeking a forward-thinking and tech-savvy professional to lead our Accounts Payable Customer Support function. This role is critical in driving operational excellence, digital transformation, and stakeholder satisfaction in a fast-paced semiconductor environment. The ideal candidate will bring deep expertise in AP operations, project management, and emerging technologies such as AI and analytics. The candidate will be responsible for ensuring customer satisfaction, efficient problem-solving, and maintaining high standards of customer engagement. This role requires a deep understanding of pro...