Job description Engage with the Head of Business Delivery in the development of strategic plans for operational activity. Implement and manage operational plans.Supervise and approve periodic operational reconciliationsEnsure relevant regulatory reports are prepared accurately and filed in time as required.Contribute to systemisation and platform strengthening to achieve scale and sustainabilityTo ensure no trading loss occurs due to market risks not previously identified and documented in the risk appetite statement. Be the escalation point of contact to receive queries from internal and external customers and provide optimal solutions with the required sense of urgency with logical reasoning, while keeping the client's and firm's interest in mindOwn client complaints and ensure speedy and accurate resolution.Ensure effective coordination and communication between client facing functions, support functions and the organization at large.Experience of handling Retail broking RMS. Finalizing products and policy for Broking RMS. Supervision of Daily Process of Risk Management like Limit Updating, square off positionReporting to Exchange/Regulators Expertise in handling Admin terminal and understanding of usage of Rules and categories Preparation of Various Risk MIS Development of Back-office software and In house development related to Risk Department. Tracking of funds with All exchanges Follow up of Debits and Risk with the branches/regional heads To monitor market risks on a real-time basis and provide sound advice to management and front office on potential risksDemonstrate an understanding of the role and take accountabilities for all decisions and actionsDemonstrate in quantifiable terms the contribution towards achieving a zero-error scenario in managing Risk Interact with Auditors and ensure all issues raised by them are remediated at the earliest.Note : This will be rotational shiftInterested candidates can share resume on devika.jagtap@ysil.in

Role & responsibilities: Addressing client queries and issues promptly across various channels.Managing client accounts comprehensively with accuracy and regulatory compliance.Ensuring professional handling of customer complaints and adherence to company policies.Collaborating effectively with sales, marketing, and other departments for seamless customer experience.Identifying opportunities for revenue growth through cross-selling and upselling.Preferred candidate profile:Only Female CandidateGood Communication Skills and comfortable for tele sales.