1495 Helpdesk Jobs - Page 22

International Technical Voice Support Min 1Yr Experience in Service Desk /Technical Support Graduates Only WFO-US Shifts CTC Upto 6 LPA + Incentives + Allowances 5 Days Working Contact - 8890492756(HR BHOOMI) E-MAIL - bhoomighrs@gmail.com

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up report...

Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement soluti...

Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement soluti...

Business: Property and Asset management, Noida Job Overview You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Understand business and ensures there is integration between business and technology. Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable Provides analytic support by coordinating data extraction from various databases and data interpretation. Create report templates and data gathering tools to meet desired future standard Dat...

Educational Qualifications Bachelors degree in information technology, Computer Science, or equivalent experience. Certifications & Training (Preferred) ITIL Foundation or higher MCSA/MCSE, particularly with Azure or Microsoft 365 specialization Network certifications like CCNA or equivalent Awareness of ISO 27001 (ISMS) and ITSM processes Key Responsibilities Lead and mentor the offshore IT Service Desk team, promoting collaboration, accountability, and skill development. Foster a positive and inclusive team culture, with a focus on well-being, motivation, and ownership. Monitor and manage incoming support tickets; ensure SLAs and service standards are consistently met. Handle escalations a...

Looking for immediate joiners, Senior Technical Advisor/International Voice, Bengaluru (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS ...

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune & Gurugram (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their s...

As a valued member of our team, you will be responsible for processing, maintaining, and administering HR transactions while providing essential support to ensure the smooth operation of HR functions. Your expertise in Onboarding, Offboarding, Separation, Exit processes, and Change in Employee Lifecycle will be crucial in delivering exceptional service. Additionally, you will play a key role in providing clear explanations of HR policies and procedures and act as a liaison with third parties and vendors. The ideal candidate should have a proven track record in managing various employee life cycle activities such as Talent development, talent acquisition, helpdesk support, and remuneration pr...

You are developers of digital futures! Tietoevry creates purposeful technology that reinvents the world for good. A leading technology company with a strong Nordic heritage and global capabilities, you work with your customers to develop digital futures where businesses, societies, and humanity thrive. With 24,000 experts globally specializing in cloud, data, and software, you serve thousands of enterprise and public-sector customers across approximately 90 countries. Tietoevry's annual turnover is approximately EUR 3 billion, and the company's shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Brs. EVRY USA delivers IT services to a wide range of customer...

Domain - Technical Support International Voice Min 1 Yr Exp Into Technical Support CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Graduation is must Contact-divyanshi(8905115503) Perks and benefits 2 ways Cab Allowances and incentives

Excellent Communication, direct handling of customers

Why Choose Bottomline Are you ready to transform the way businesses pay and get paidBottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! Tier 1 Customer Support Specialist About the Position: Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member of the Customer Support Team, you will be responsible for providing exceptional, front-line support to b...

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! Tier 1 Customer Support Specialist About the Position: Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member of the Customer Support Team, you will be responsible for providing exceptional, front-line support t...

After Sales & Technical Support Specialist (Trichy, INDIA Based) Business units Customer services Locations India/Trichy We are looking for a Technical Support Specialist , based in Trichy, INDIA, to join our After Sales & Technical Support Department. The selected candidate will play a key role in ensuring customer satisfaction through high-quality technical assistance, help-desk and post-sales support, both during standard business hours and in on-call rotation. Main responsibilities include: Providing remote technical support in case of product malfunctions reported by customers, and coordinating with authorized service centers for on-site interventions when necessary Managing post-sales ...

Role & responsibilities Preferred candidate profile

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. R...

Roles & Responsibilities : Response on Time-Review & match the invoices with purchase order, delivery receipt, contract and timely settlementof invoices as per the payment term Processing time of Query-Ensure that the queries acted on timely manner within SLA Backlog-Ensure old/open requests are addressed on priority and no pending cases Process Improvement-Identify opportunities for process enhancements within the process and recommend andimplement solutions to enhance efficiency and reduce errors

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Urgent Hiring – Inbound Voice Process India’s 3rd Largest Private Bank Location: Noida (Sec-16 & 125), Thane Role: Phone Banking Officer (On-Rolls, Office-Based) CTC: 3–4.25 LPA+incentives Shifts: 24/7 Rotational | 8 Week Offs/Month Required Candidate profile Graduate (No B.Tech/MBA) 1+ Yr Voice Process Exp (BPO/BFSI/IT etc.) Freshers with excellent communication may apply WFH Not Available Apply Now-Immediate joiners preferred Call 9773553319 Simran Perks and benefits Mediclaim Branch Banking eligibility after 2 yrs

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which wo...

Responds to eligibility and enrollment inquiries about employee benefit programs, including but not limited to: life, health, and disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans. Ensures that appropriate documentation is prepared to ensure new hire transactions and existing employee changes can be processed. May also answer questions about various benefits related mailings and communications. May perform research to achieve problem resolution. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes spec...