666 Helpdesk Jobs - Page 22

Job Summary This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience

"NTT DATA- Hiring for German B1/B1 Certified resources for Helpdesk/ Service Desk Sr. Representative - Looking for Immediate Joiners " Roles and Responsibilities Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc Requirements for this role include: Must be a Graduate. Good communication skills. Good hold on German language (Writing + Speaking) Must be at least B1 level certified in German language. Good comprehension & writing skills.

Requirements: Ability to handle site Compliance and Co-ordinate with site operations Bacheloror Masterin Accounting or Finance. 2+ years of experience as a professional accountant. Experience of using accounting software Recording transactions in compliance with accounting principles Preparing and entering invoices, bills, checks etc. Reconciling discrepancies in financial entries Assisting with taxation including filing returns Maintaining general ledgers and bookkeeping Experience in filing GST, TDS etc Proficiency with computers and MS Office (Word, Excel, PowerPoint). Strong written and verbal communication skills. High level of accuracy, efficiency, honesty, and responsibility. ","

Grade HResponsible for managing an HR Services team ensuring excellence in service delivery which may include ensuring effective employee query and problem/escalation resolution, resolving complex queries and problems raised by the customer, providing expertise on process and policy applicability or providing advice and guidance on reporting content and the reporting processes. Entity: People, Culture Communications HR Group The Employee, Line manager advisory Experience Excellence Lead is responsible for defining the service excellence strategy and roadmap for Employee, Line Manager Employee Relation Advisory. This includes developing and monitoring global performance metrics and voice of customer statistics to improve service quality, customer experience, and operational efficiency. The role collaborates with global operation leaders, excellence experience leads, solutions owners, and Centers of Expertise to ensure safe, controlled, and compliant operations across tools and project delivery. Operations Advisory (OA) is an internal global shared services and technology solutions organization within People, Communications Culture. It is responsible for innovating delivering HR services and solutions for bp globally, from a number of Business Technology Centers and local delivery teams. OA is the first point of contact for HR related matters; the team are policy, process and digital experts, dedicated to delivering the best customer experience. What you will do: Implement service excellence strategy for Employee, Line Manager Advisory services in OA that aligns with the organization s operation objectives and goals. Works with senior leadership to identify key performance indicators and metrics that drive business performance and ensure they are accurately tracked and reported globally. Identify, implement, monitor and track continuous improvement in support of achieving efficiency targets as assigned to OA, improve service quality and/or customer experience. Support in leading the global community of practice (CoP) for the specific service area, lead and drive standard process, standardizing ways of working, to deliver identified CI Track CI backlog, working with Global Solutions Owners to prioritize improvements Monitor capacity reporting and measurement to understand service through-put. Work with operational leaders to plan and optimize resources to cover BAU, peak period and projects Support and review global standard operating procedures (SOP), ensuring any updates are reflected and communicated Adopt the most appropriate method (agile, waterfall) and management structures for service enhancing projects Own and manage the change plan in the respective service area Continually identify, prioritize and mitigate project risks and issues, escalating as appropriate Carry out service performance benchmarking to ensure we stay current and deliver efficiently In partnership with solution owners, engage CoE in respective areas in project planning and service management Develop a collaborative and results- work environment that encourages innovation and continuous learning Support training and guiding specific technical / skills training for operation team Ensure Employee, Line manager advisory operations deliver and operate in a safe compliant manner What you will need: Bachelor s degree in human resource, Business administration or related field of study Min. 8 years and above of working experience in helpdesk/call center operations in global environment; preferably experience in HR functions. Skills: Advanced in MS 365 toolbox including extensive understanding / experience in using excel Strong analytical and problem-solving skills. with the ability to interpret data, analyze trends, and develop actionable insights Project management skills Strong stakeholder management skills and presentation skills Leadership capabilities Lean, Six Sigma, and other process improvement methodologies. Experience of CRM tools and Helpdesk processes. Strong customer experience excellence attitude Advance communication skills, both verbal and written From Cap Framework: Psychological safety Legal and regulatory environment and compliance Stakeholder management Continuous improvement Performance and planning Commercial competence Agile core principles Creativity and innovation Budget management Customer service delivery perfection Workforce Planning Resilience Leadership Customer centric thinking Knowledge sharing Technical Experience project management in both agile and waterfall Adapt at working on multiple concurrent projects with nominal supervision Exceptional skills and expertise of business processes, and IT systems related to HR system Strong business insight in understanding operation processes, issues and challenges. Good knowledge in HR policy, processes in global environment Behavioral Experience in leading team indirectly Strong communication skills, with the ability to engage and influence stakeholders at all levels. Ability to handle sensitive and confidential information with discretion. Ability to manage diverse cultural settings. Experience of succeeding in complex and changing environments, including ability to work effectively in a fast-paced environment and handle daily planned and unplanned activities Strong team alignment skills and ability to work together with team whom you have no direct authority over Why join us At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits. Reinvent your career as you help our business meet the challenges of the future. Apply now! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills:

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9137797705 Hrutika hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

This role provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Services Consultant, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career. Many of the job responsibilities required of a Managed IT Services Consultant are directly related to providing superior support for client technology environments. Examples of assignments include: Capturing client requirements Infrastructure operations and management Adopting and learning new technologies Performing Enterprise Administration and Engineering tasks Providing onsite and remote support Troubleshooting business application issues As a Managed IT Services Consultant, you will receive mentoring from our experienced team and have access to a variety of technology and training. You will be exposed to several aspects of our Technology Consulting Practices, including: Consulting process, tools and methodologies Referenced architecture design and best practices Engaging with clients and developing their IT initiatives Basic Qualifications: Degree or Certification in IT related field 3-5 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and basic networking Experience in large, complex environments with multiple locations Familiar with standard IT practices and policies Familiar with IT service management tools and processes (helpdesk, ticketing, etc. ) Eagerness to contribute Preferred Qualifications: Excellent written and verbal communication, problem solving and analytical skills Strong judgment, issues management, and problem analysis techniques Strong presentation, facilitation, time management, and prioritization skills Proven ability to work both independently and as a part of a team Demonstrated ability to balance priorities Willingness to work from Office (Hybrid) Willingness to work for Night shift. **To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus. com/careers/india. html . Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus. com .

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transport Executive Account Management - Work Dynamics (Country, Region) What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper orderIf so, then you might just be what we re looking for. Reporting to the facility manager, you ll provide efficient and cost effective transport service to the client. You ll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, you ll ensure that our staff log their boarding and initial pick up time and that only those listed on our roster sheet are picked up. Should the need arise, you ll also make sure that approval is on hand for staff in need of pick up. You ll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you ll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, you ll be in charge of filling our log books upon arrival to the client s site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, you ll be constantly collaborating with teams across the board especially in this role. As the person in charge, you ll be central in supporting the transport team at the client s facility. You ll also be responsible for keeping in touch with our vendor supervisors. In addition, you ll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as you ll look into and prepare daily, weekly and monthly transport reports. Sound like youTo apply you need to have: A strong drive toward excellence Working at JLL, you ll see yourself working with many of the industry s premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location: On-site -Bengaluru, KA If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Job Summary This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Updating of drawings and capturing modifications Preparation of interior layouts for small modification projects and updating the same in Space tool Coordination with ICO and RBVH team for updating and uploading the drawings in the tool Maintenance of Plumbing and Sanitary systems across BGSW Ban locations Maintenance of Domestic and Treated Water distribution system at Koramangala Campus (including maintenance of Pumps, drainages, sumps) Upkeeping of Water storage tanks at Koramangala campus and coordinate with Builders at leased locations Maintenance of furniture like Chairs, Cupboards, Blinds etc. Maintenance of Doors (Glass/Wooden) including floor-springs/closers, auto-closing sensors etc. Responsible for minor renovations, maintenance of Glass/Gypsum partitions, false-ceiling Procurement of Consumables and Inventory management for Civil, Interior and Plumbing Closing of Helpdesk tickets related to Plumbing and Carpentry as per Service Level Time

Job Designation : Logistics Support Job Location : Bangalore, KA Material Movement Tickets processing and follow up activity Follow up on the Work from Home Asset movement tickets Invoice Creation for Out bound Sales and Employee E-residence Assets Employee E-residence Assets(BOB purchase items) Processing of Work flows in ASSENT tool Employee Exit clearance updation in the exit clearance tool Import Control Tower Help Desk support

Job Title : Logistics Support Job Location : Bangalore, KA Follow up on the Work from Home Asset movement tickets Invoice Creation for Out bound Sales and Employee E-residence Assets Employee E-residence Assets(BOB purchase items) Processing of Work flows in ASSENT tool Employee Exit clearance updation in the exit clearance tool Import Control Tower Help Desk support

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Inviting Applications for Customer Service-Technical Support sales & Domestic chat process || Warangal Work location: Warangal (Work from office) Experience: Only Freshers are eligible (2020/2021/2022/2023/2024 PASSOUTS) Shifts: Flexible with any shift Responsibilities: Respond to customer queries and customer's concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and advance product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications: Graduate (Any Field except Law) Fluent in English Only Freshers are eligible (2020/2021/2022/2023/2024 PASSOUTS) Preferred qualifications: Effective probing skills and analysing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role & responsibilities Experience in Enterprise Support or B2B Support, Escalations handling, Incident management and any ticketing tool exposure with Excellent communication skills we are preffering. As a member of the Support Service Management team, we provide a personalized support service to our Ultimate Support plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalized support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager. The Support Service Manager (SSM) will coordinate and collaborate with Ultimate support plan customers as well as internal technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved transparency during issue resolution, regular support experience data and trend analysis, personalized updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Consulting Services organizations. What Youll Do Key aspects of this role include the following activities: Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue. Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement. Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer. What you need to succeed Business insight You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside company business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality. Results Focus You have with strong mentoring and coaching skills enabling the team members to deliver their best. You focus on long term sustainable strategic improvements in favor of short-term results . Influential Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering. Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: 1. 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred 2. Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans 3. Must have worked in Customer Service industry with a good exposure of handling Enterprise customers 4. Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

Role & responsibilities Resolve the functional issues raised through Manage Engine Ticketing tool by the Branches Provide the first line of support to the Branches Record information in issues to helpdesk system Assign, collaborate and follow up of all received issues to responsible staff Timely escalation of all unresolved issues to the management Respond and truly identify in what the requests or the issues are and then seeking for solution Generate analysis in responsible helpdesk reports and reports to management Perform other tasks assigned by managers Preferred candidate profile Any PG graduates with minimum 1 yr relevant experience

Role & responsibilities Resolve the functional issues raised through Manage Engine Ticketing tool by the Branches Provide the first line of support to the Branches Record information in issues to helpdesk system Assign, collaborate and follow up of all received issues to responsible staff Timely escalation of all unresolved issues to the management Respond and truly identify in what the requests or the issues are and then seeking for solution Generate analysis in responsible helpdesk reports and reports to management Perform other tasks assigned by managers Preferred candidate profile Minimum 1 yr of IT experience Qualification - Any PG Degree

Job description Role : Senior Advisor Customer Service Industry : Telecoms, Managed IT, Security Market Place : United Kingdom. Market Segment : Business to Business, Business to Consumer, United Kingdom Nature : Inbound client service calls, live chats client emails, customer happiness customer success, resolve tickets, meet SLAs, performance under stringent audit conditions, subject matter expert. Role Description: - Pertaining to this role, youd be a great fit, if you have been actively delivering customer service activities specifically within a local UK Telecoms. You must have minimum 2 years experience in a high-octane aftercare environment, a true passion for meeting SLAs customer happiness, troubleshooting queries in billing technical faults, achieving true customer success achieving very targeted ticketing SLA KPIs during consistent weekly audits. Working with all stakeholders in ensuring the success of open tickets, regular follow ups via calls, text emails will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month. This selected incumbent will be given company funded training, all requisite tools, a start of the art helpdesk. Role Pre-requisites: - Minimum 24 months experience in any local UK Telecoms related customer service or aftercare operation. Be able to demonstrate impeccable English communication skills - MANDATORY Plenty of personality a real passion for closing tickets creating customer happiness Loads of patience in crunch situations, willingness to fight extra mile for a customer. Must take up role only if willing to be committed for the long term. Other Details : Shift Timings : 1:15pm to 10:30pm - Monday to Friday 1:15pm to 6:30pm - Alternate Saturdays. Drop Facilities provided - Company Funded Medical Insurance for you and your immediate dependants - Company Funded. Free Cafeteria in office.

Designation-Assistant Manager Payroll-Bank CTC-4.50LAKH Age limit-30 LOC-Vashi Exceptional Written & Verbal Communication skills Graduate with min 1-2 YRS exp in escalations Voice support only apply CALL 9137797705 Hrutika www.hyfly.in Required Candidate profile Handling 1st level escalations of bank NRI customers High quality of responses to achieve high Net Promoter Score-NPS Coordinating with various departments for resolution of customer

Job Description: Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts comprehensive portfolio, including the CareLogic , Credible , and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! This is an onsite position, 5 days/week, in the Vadodara office working the NIGHT SHIFT. Hours are 6:30pm-3:30am IST. Remote applicants will not be considered. Responsibilities for the Desktop Support Tech I Provide hardware and software support for both remote and office users Provide direct service for IT networks Maintain a work log of job tickets and maintenance tasks Stay updated on new developments in, and analyze reviews of, computing technologies Maintain and manage Active Directory including set up of new users, Administer Azure, and Office 365 environments Assist team with Corporate IT projects Develop and maintain the software application configurations, including documentation of IT operation runbook Work closely with other roles to research new tools and technologies that can better support business needs Effectively communicate issues to both technical and non-technical stakeholders Collaborate on one or more projects Qualifications of the Desktop Support Tech I Higher Secondary Certificate (HSC) or Senior Secondary Certificate (SSC) 1 to 2 years of related experience including: 2+ years working with Windows Desktop Operating Systems 1+ years working with Microsoft Active Directory 1+ years as a system administrator / Helpdesk Support Technician 1+ years working with Microsoft Office 365 Administration Experience in Microsoft Office Suite Basic troubleshooting skills and problem solving Knowledge, Skills, and Abilities of the Desktop Support Tech I Excellent troubleshooting expertise and enthusiastic problem solver Excellent attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously Determined to succeed Approachable, open, and consultative Exceptional customer service Diplomatic, but firm Has little or no role in decision-making but will be asked to propose and discuss solutions Expected to collaborate and interact with team members and employees outside of the IT organization Must be comfortable discussing and debating technical and softskill situations to learn and grow Work on assignments that are routine in nature, requiring limited judgment Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About PhonePe Group: PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job purpose The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases. Duties and responsibilities Primarily handling merchant escalated cases daily. Working with the internal stakeholder to extract the resolution. Identify opportunities for process improvement, considering the merchant and partner experiences Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively Flexible to take up extra initiative or additional work as per the organizational requirement Educational Qualification Experience Education - Graduate in any stream (10+2+3) Skills - Best written and communication skills MS Office knowledge Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred Experience - 2 to 4 years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog . Life at PhonePe PhonePe in the news

We are Hiring for Helpdesk Co-ordinator Loc : Lower parel. Helpdesk JD 1-2 Years of Experience Good oral and written communication Basis service desk ticketing tool knowledge Should have knowledge of Ms Office and basic operating of computer Should be available to work on weekend and public holiday Report preparation (on need basis)

Intake, triage, investigate, and respond to inquiries directed to Sago s respondent help desk, maintaining our company s reputation for high-quality service Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible Work with internal teams to troubleshoot issues that impact respondent experiences Escalate complex issues appropriately and follow up to ensure timely resolution Learn and stay up-to-date on Sago s technologies and procedures Follow appropriate communication procedures, guidelines, and policies Other duties as assigned Education: High School diploma/GED required Experience in market research a plus. Experience with customer service ticketing software a plus Proficiency in additional language

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 8080126356 Rutuja hyflyhr9@gmail.com Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Role & responsibilities Only for male candidates Preferred candidate profile Perks and benefits

JOB DESCRIPTION: Customer Success Representative WHO WE ARE: At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow. WHAT WE ARE LOOKING FOR We are seeking a qualified and experienced Customer Service Representative and Content Writer to join our dynamic team. KEY RESPONSIBILITIES: Responsibilities as a Customer Success Representative , you will be responsible for ensuring the delivery of exceptional customer service and support through our cloud-based technology solutions. You will work closely with cross-functional teams to develop and implement effective strategies for customer engagement and satisfaction, focusing on mobile and web-based applications. KEY RESPONSIBILITIES: Obtain all relevant information to handle product and service inquiries. Deal directly with customers either by telephone or electronically. Provide remote support to our customers and respond to their inquiries promptly. Create customer satisfaction in every call/chat that comes into the system. Making outbound sales and scheduling demos for our inside sales agents. Handle and resolve customer complaints. Record details of inquiries, comments, and complaints. Communicate and coordinate with internal departments. Utilize your free time to review the content created for our company and provide valuable feedback. This includes helpdesk articles and training materials within Trainual. Assist in creating and editing content for the company, ensuring high-quality and engaging materials. PREFERRED QUALIFICATION Previous documented SaaS Experience. At least 2 years of experience in customer-facing roles (Customer Service or Customer Success). Excellent interpersonal verbal and written communication skills. Ability to work independently, a positive attitude and a team player mentality. Proficiency in MS Office applications. Excellent customer-focused service skills. Proficiency in using Canva for content creation. Attention to detail, aptitude for learning and a passion for solving problems. Basic proficiency in all common office technology and general computer savvy-ness. Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive. Effective writing and communication skills. Ability to take initiative and manage multiple tasks and projects. Excellent interpersonal and organizational skills. A track record of closing deals. Self-motivated, creative, and flexible with the ability to perform well under pressure. Ability to work in a fast-paced, entrepreneurial environment. Strong communication and presentation skills. Ability to take initiative and manage multiple tasks and projects. A PLUS IF YOU HAVE: Experience in the SaaS, restaurant, hospitality, and food service industry. Knowledge of restaurant operations is a plus. Start-up experience (we love entrepreneurs!). HOW WE WORK Full-time work schedule This role is intended for highly skilled contractors only; please do not apply if you do not meet this criterion. Usage of timedoctor (time and task tracking software) is mandatory for all team members; please ensure youre comfortable with this before applying. This role is intended for highly skilled individuals only; please do not apply if you do not meet this criterion COMPENSATION PHP 20,000 - 25,000 monthly (Based on experience) ABOUT At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.. Leveraging AI, software development, and data-driven insights, we enhance customer experiences, modernize operational frameworks, and unlock untapped value. From initial concept to full execution, we help set ambitious yet attainable goals for digital transformation, equipping our partners with the speed and agility needed to thrive. We are dedicated to reimagining impact and shaping the future. Next Steps, Apply Here: