904 Helpdesk Jobs - Page 22

- Primarily handling merchant escalated cases daily. - Working with the internal stakeholders to extract the resolution. - Identify opportunities for process improvement, considering the merchant and partner experiences. - Proactively help to resolve merchant concerns in a timely, professional and positive manner, escalating issues to the next level or other internal stakeholders, as needed. - If required need to connect with the merchants via phone or non-voice channels, to understand and work on the case efficiently and effectively. - Flexible to take up extra initiative or additional work as per the organizational requirement. - Connecting with customers via call / mail to address their queries. - Manage backend operational processes to support customer service delivery. - Provide exceptional customer service by addressing concerns and following up on ticket status. - Ensure high levels of customer satisfaction through professional and courteous communication. - Collaborate with internal teams to escalate and resolve complex issues. - Prioritize and handle tickets efficiently, ensuring timely resolution. Requirements - Bachelordegree in any Stream. - A min. experience of 1 year. - Should be proficient with MS Office. - Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred. - Exceptional writing and editing skills combined with strong presentation and public speaking skills.

Job Responsibilities: Will be responsible for MySQL installation, configuration and optimization, along with sound knowledge on Maria DB . Integrate MySQL and Maria DB Scripts for application requirement, Backup and restoration of database Taking Backup of important Databases and restoring when it is required. Configuring meaningful threshold values for productive alerting in the database Taking care of all support database Troubleshooting if DB issues which are faced during integration Making sure customer DB is running fine after installing application software. Interacting with Product engineering teams for DB/script related issues. Provide Guidance to application Helpdesk team on DB related issues and making sure right kind of tickets are being logged. Replication in MySQL and Maria db.

Skills: ? Create Purchase Orders (PO), PO amendments / deletions based on requests ? Attempt to resolve outstanding receipt-related issues / open order expediting ? Handling queries regarding Invoice / PO Mismatch ? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner ? Ensure that services are provided within assigned budgets and timelines; take necessary action to address any issues ? Verify requisition is accurate and contains updated requirements and information per agreement. ? Validate approvers and add new approvers if required. ? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information against given templates to determine completeness and compliance of PR Provide leadership for client specific Procurement Operations activities Required Qualifications: ? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) ? Ability to negotiate with suppliers ? Procurement and analytical background ? User knowledge of database applications (it is not a must) ? ERP experience is a must (Preferrable Lawson) " style="white-space: normal;">Skills: ? Create Purchase Orders (PO), PO amendments / deletions based on requests ? Attempt to resolve outstanding receipt-related issues / open order expediting ? Handling queries regarding Invoice / PO Mismatch ? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner ? Ensure that services are provided within assigned budgets and timelines; take necessary action to address any issues ? Verify requisition is accurate and contains updated requirements and information per agreement. ? Validate approvers and add new approvers if required. ? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information against given templates to determine completeness and compliance of PR Provide leadership for client specific Procurement Operations activities Required Qualifications: ? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) ? Ability to negotiate with suppliers ? Procurement and analytical background ? User knowledge of database applications (it is not a must) ? ERP experience is a must (Preferrable Lawson)

Roles and Responsibilities: • Provide technical support and troubleshooting assistance to end users • Respond to user inquiries and provide solutions to hardware and software problems • Install, configure, and maintain computer systems and software • Set up and troubleshoot network and internet connections • Collaborate with other IT team members to resolve complex issues • Document and track technical issues and resolutions • Provide training and support to end users on new technologies and software applications • Stay up-to-date with industry trends and best practices in IT support

Marudhar Kesari Jain College for Women is looking for System Administrator to join our dynamic team and embark on a rewarding career journey Installing, configuring, and maintaining servers, network equipment, and storage systems to ensure high availability and performanceManaging and maintaining systems security, including firewalls, access control, and security protocols, to ensure the confidentiality and protection of sensitive dataMonitoring systems performance and capacity, and making recommendations for upgrades and improvementsResponding to technical support requests and resolving technical issues, including troubleshooting hardware and software problemsPerforming regular backups and disaster recovery operations, ensuring the availability and integrity of dataManaging user accounts and permissions, and maintaining accurate documentation of systems configurations and changesCollaborating with other teams and departments, such as IT, operations, and security, to ensure that systems align with business needs

Skills: ? Create Purchase Orders (PO), PO amendments / deletions based on requests ? Attempt to resolve outstanding receipt-related issues / open order expediting ? Handling queries regarding Invoice / PO Mismatch ? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner ? Ensure that services are provided within assigned budgets and timelines; take necessary action to address any issues ? Verify requisition is accurate and contains updated requirements and information per agreement. ? Validate approvers and add new approvers if required. ? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information against given templates to determine completeness and compliance of PR Provide leadership for client specific Procurement Operations activities Required Qualifications: ? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) ? Ability to negotiate with suppliers ? Procurement and analytical background ? User knowledge of database applications (it is not a must) ? ERP experience is a must (Preferrable Lawson)" style="white-space: normal;">Skills: ? Create Purchase Orders (PO), PO amendments / deletions based on requests ? Attempt to resolve outstanding receipt-related issues / open order expediting ? Handling queries regarding Invoice / PO Mismatch ? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner ? Ensure that services are provided within assigned budgets and timelines; take necessary action to address any issues ? Verify requisition is accurate and contains updated requirements and information per agreement. ? Validate approvers and add new approvers if required. ? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information against given templates to determine completeness and compliance of PR Provide leadership for client specific Procurement Operations activities Required Qualifications: ? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) ? Ability to negotiate with suppliers ? Procurement and analytical background ? User knowledge of database applications (it is not a must) ? ERP experience is a must (Preferrable Lawson)

Processing of urgent and high value invoices Review supplier invoices for accuracy Resolve discrepancy between POs and invoices. Enter new vendor details into vendor master database Review vendor details from the SAP T&E audit Schedule payments processing Qualifications BCom

About the role: The Senior Finance Specialist is responsible for managing employee expense claims, ensuring compliance with company policies, and administering the corporate card program. This role requires attention to detail, a strong understanding of financial controls, and excellent customer service skills to support employees with their claims and card-related queries. Minimum Qualifications & Experience: Bachelor s degree in accounting, Finance, Business Administration, or a related field. 6+ years of experience in expense claims processing, accounts payable, or corporate card administration. Proficiency in Concur and Certinia system, MS Excel, and financial reporting tools. Strong attention to detail, problem-solving abilities, and excellent communication skills. Familiarity with corporate expense policies, tax implications, and financial compliance. Experience working in a shared services or multinational environment. Prior experience with corporate card programs and expense management tools. Ability to handle confidential information with integrity and discretion. Responsibilities: Expense Claims Processing: Review and process employee expense claims in accordance with company policies and guidelines. Ensure receipts and supporting documents comply with company policies and requirements. Verify approvals and escalate non-compliant claims to management. Coordinate with employees to resolve discrepancies or missing documentation. Process reimbursements through the Certinia system and liaise with Accounts Payable for timely payments. Assist in monthly expense accruals and reporting. Support Concur Technical team lead for new entity roll out and system enhancement initiatives. Stay updated on new Concur enhancements, features, and industry best practices, and proactively implement improvements to the system Manage helpdesk tickets, resolve user issues, and escalate problems as needed to ensure timely resolution. Corporate Card Administration: Manage the issuance, renewal, and cancellation of corporate credit cards. Maintain corporate cardholder records and ensure adherence to company policies. Monitor transactions for policy violations and follow up with employees as needed. Reconcile corporate card statements and ensure timely settlements. Support employees with card-related inquiries, including lost/stolen card replacements. Collaborate with the bank or card provider for troubleshooting and program enhancements. Compliance & Reporting: Ensure compliance with company policies, tax regulations, and audit requirements. Generate and analyse expense reports to identify trends, policy violations, and cost-saving opportunities. Assist in audits by providing required documentation and explanations. Recommend process improvements to enhance efficiency and reduce errors. Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application. Minimum Qualifications & Experience: Bachelor s degree in accounting, Finance, Business Administration, or a related field. 6+ years of experience in expense claims processing, accounts payable, or corporate card administration. Proficiency in Concur and Certinia system, MS Excel, and financial reporting tools. Strong attention to detail, problem-solving abilities, and excellent communication skills. Familiarity with corporate expense policies, tax implications, and financial compliance. Experience working in a shared services or multinational environment. Prior experience with corporate card programs and expense management tools. Ability to handle confidential information with integrity and discretion. Expense Claims Processing: Review and process employee expense claims in accordance with company policies and guidelines. Ensure receipts and supporting documents comply with company policies and requirements. Verify approvals and escalate non-compliant claims to management. Coordinate with employees to resolve discrepancies or missing documentation. Process reimbursements through the Certinia system and liaise with Accounts Payable for timely payments. Assist in monthly expense accruals and reporting. Support Concur Technical team lead for new entity roll out and system enhancement initiatives. Stay updated on new Concur enhancements, features, and industry best practices, and proactively implement improvements to the system Manage helpdesk tickets, resolve user issues, and escalate problems as needed to ensure timely resolution. Corporate Card Administration: Manage the issuance, renewal, and cancellation of corporate credit cards. Maintain corporate cardholder records and ensure adherence to company policies. Monitor transactions for policy violations and follow up with employees as needed. Reconcile corporate card statements and ensure timely settlements. Support employees with card-related inquiries, including lost/stolen card replacements. Collaborate with the bank or card provider for troubleshooting and program enhancements. Compliance & Reporting: Ensure compliance with company policies, tax regulations, and audit requirements. Generate and analyse expense reports to identify trends, policy violations, and cost-saving opportunities. Assist in audits by providing required documentation and explanations. Recommend process improvements to enhance efficiency and reduce errors.

Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators. Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data. If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers. Right now, were laying the foundation for our next wave of growth. Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data. The team This position is responsible for providing desktop support services primarily to end users in (Pune) and, secondarily, provide remote support to end users within (select region, AMER, APAC and EMEA). This position will be based out of the Hitachi Vantara office, Pune, India. The candidate will be working with the existing team in performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware and software problems. The candidate is responsible for making effective use of available technical resources and providing the service within established service levels. The candidate will be performing installs, moves, adds and changes (IMAC), data backup/restores, computer virus management, data migrations, and workstation refresh activities. The role Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot Macintosh and Windows end-user workstations, related hardware and software in order to deliver required desktop service levels. Assess the need for and implement performance upgrades to end user workstations, including the installation of these upgrades (for example memory). Collaborate with tier 3 support teams in Hitachi Vantara, Network / System administrators & Engineering. Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems. Work with the companys helpdesk on assigned problem/IMAC tickets. Answer to and perform IMAC requests as they are submitted through the service desk. Deploy software through SCCM, Microsoft Intune and JAMF. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Interface with third-party support and equipment vendors. Configure and maintain collaboration meeting rooms. Support mobile devices like phones and tablets (Android, Windows, Apple) Asset management. What youll bring Qualifications/Experience Degree in information technology, or related field (or equivalent experience). IT Desktop Support experience. (Depends on (junior / mid or senior role) Fluency in English (verbal/written) is required. Experience in Windows OS and Macintosh. (Depends on (junior / mid or senior role) Technical skills in supporting x86/x64 hardware platforms, ARM platforms (M1 chip Apple). Ability to quickly trouble-shoot and resolve problems. Experience working in an Active Directory environment including SCCM. (Depends on (junior / mid or senior role) Experience with desktop virtualization (e.g. Xen) preferred but not required. Concentrated focus on defect reduction and quality of services. Excellent customer relations and customer support skills. Experience working in a team-oriented, global, collaborative environment Prepared to travel to other countries as well About us Were a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-PN1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Two way and three way match invoice processing Processing of 3rd party freight invoices, Legal, HR Invoices Review and action on discrepancies and fallouts Analyze vendor and system improvement opportunities Review blocks and action as required Review suspected duplicate invoices Processing of Urgent Payment requests Quality check audit and review on invoices Regular process knowledge sessions as part of Quality Audit Creations and Update of process documents New vendor set-ups and changes Clearing of Blocked invoices (MRBR Report) Month end reports Metrics reporting (Data consolidation) Queries and Helpdesk Emails Process improvement ideas Implementations SIX Sigma and RPA projects Analysis and Root Causes for any discrepancies

10th, 12th Pass candidates can apply English, Hindi & Kannada Possess good communication skills, both oral and written Required Candidate profile Have a good attitude Flexible for Rotational Shifts Rotational off No BE, BTech, MBACandidate PG (May consider if you have BPO work experience)

10th, 12th Pass candidates can apply English, Hindi & Telugu Possess good communication skills, both oral and written Required Candidate profile Have a good attitude Flexible for Rotational Shifts Rotational off No BE, BTech, MBACandidate PG (May consider if you have BPO work experience)

If you're passionate about providing world-class customer support and want to be part of a dynamic, global team, we’d love to hear from you! Salary - 15K TO 40K INHAND Both side free cabs Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Ability to work night shifts and adapt to global time zones. Prior experience in an international BPO or call center environment is an advantage

Exciting Career Opportunity with a Leading MNC in Kolkata! Position: US Healthcare Process Location: Kolkata, India Contact Shruti @ 9732008214 (Call/WhatsApp) About Us: At You & I Consulting , we take pride in placing talent in 64+ top MNCs across India . Were now hiring for a renowned multinational client in the US Healthcare domain. If you're looking for a stable, rewarding career with international exposurethis is it! Role Overview: Join our US Healthcare team and work closely with US doctors and hospitals to support their documentation and empanelment processes. Key Responsibilities: Handle international calls related to healthcare documentation Assist US doctors and hospitals with onboarding and compliance Follow up via phone/email professionally Stay updated on US healthcare policies and procedures Use analytical and decision-making skills effectively Eligibility Criteria: Minimum Qualification: 10+2 or above Freshers & Experienced candidates welcome International BPO experience is a plus Excellent English communication skills required Willingness to work in a 24x7 rotational shift (home drop available within city limits) What We Offer: Competitive Salary: 3 LPA 6.5 LPA In-Hand Performance-based incentives PF + ESI + Other Benefits Comprehensive training to boost your skills Friendly, growth-oriented work environment Real opportunities for career advancement To Apply Quickly: If lines are busy, just WhatsApp your details in the format below: Full Name Current Location Contact Number Highest Qualification Total Work Experience Current Organization Current CTC Expected CTC WhatsApp Now: Shruti @ 9732008214 Know Someone Perfect for This Role? Refer them! Let’s grow together

We are seeking a motivated and empathetic Customer Support Executive to join our team The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and problem-solving Key Responsibilities: Respond to customer queries via phone, email, chat, or social media in a timely and professional manner Provide accurate, valid, and complete information by using the right methods and tools Resolve product or service problems by clarifying the customer s complaint and determining the cause of the issue Follow up to ensure resolution and maintain customer satisfaction Document customer interactions and transactions, including details of inquiries, complaints, and actions taken Escalate unresolved issues to the appropriate internal teams when necessary Stay updated on company products, services, and policies Identify opportunities to improve customer support processes and suggest solutions Requirements: Bachelor s degree or equivalent; relevant certifications are a plusExcellent communication skills - verbal and written Ability to multitask, prioritize, and manage time effectively Tech-savvy with experience using CRM software, help desk systems, or customer support tools Strong problem-solving and interpersonal skills Patience and a customer-first attitude

Summary Leads the Data and System Governance organization for GCS. Drives all aspects related to the governance of all Systems in use to support business activities within GCS and TRD (for SAP only). Leads and coordinates all system improvement initiatives in partnership with Dev IT and ensures visibility of performances trough KPI monitoring. Maintains a high performing support model to Business through active alignment with stakeholders for issues resolution. Responsible for developing and executing the data governance strategy for Clinical supply chain including creation of a governance framework, improvement of data stewardship processes, management of dedicated resources and planning optimization. Leads data and digital transformation initiatives to make GCS a data-driven organizations fueled by Data Science and AI. Act as a point of contact for all GCS D&D initiatives in India HUB. Accountable for the development and execution of data governance strategy, data quality management standards and processes, to enhance master data capabilities across all MDM domains within TRD. Drives functional excellence. Fosters a culture of empowerment, trust, learning, diversity & inclusion and high performance and has the disciplinary and legal responsibility for the people assigned to own team. About the Role Major accountabilities: Leads a Team in GCS Systems & Operational Excellence as Operational Manager in a direct leadership role. Owns, drives, governs Systems and associated landscape within TRD/GCS. Implements and maintains the integrated business support model through the resources assigned. Closely partners with multiple levels of the TRD organization and with external partners (e.g. Dev. IT, Helpdesk and others) to align on cross-functional projects and business priorities. Conduct analysis of business needs and subsequently plans and implements the required projects and improvements. Ensure proper transition to Line Functions of the key initiatives implemented; maintains a rolling 24-month strategic plan of system related projects in coordination with Dev IT. Critically evaluates portfolio of improvements to ensure sustainability overtime, identifying priorities and opportunities to simplify ways of working. Oversees and manages all 3rd party activities involved in system governance and helpdesk, ensuring full adherence to budget and timelines to support operations of a fully integrated Clinical Supply Chain Management. Ensures full development of assigned resources including (but not limited to) creation of career path and strong technical competency training; maintains and coordinates a support-to-the-business model to address day-by-day need as well as mid/long term improvements. Develops and maintains a set of KPIs for ongoing activities; ensures adherence to them and drives/implements any required improvements; drives a culture of continuous improvement. Oversees and proposes SAP improvement implementation at TRD level in conjunction with functional excellence activities related to systems. Ensures high level processes and maps are developed and maintained. Acts as a role model for Novartis values and behaviors. Lead Front line managers, team of Data Stewards, Information Governance managers and MDM Process & Operations Manager within GCS Systems & Operational Excellence as Operational Manager in a direct leadership role. Provide leadership for establishing knowledge-based organization by implementation of data science framework. Establish data governance and quality framework for enabling intelligent recommendation for supply chain user community based on data science solution and data-lake platform. Establish systems, processes, and roles to define business use case for analytics, create a prioritization process for the use case selection for data science solution enablement. Actively lead the reference data management adoption in GCS in alignment with the Enterprise Data Owner In close cooperation with the Unit Head, drive the unit long-term strategic plan and its implementation. Ensure current and future needs are fully met, unit projects are assigned, adequately resourced, delivered on time and in full compliance. Establish data governance for new projects and liaise with Data Council to provide strategic direction for the data and digital projects in GCS in alignment with Enterprise (GDD & TRD) Data organizations. Implement and maintain a robust data quality program to mitigate/prevent data quality issues, diagnose, remediate, and monitor master data by enhancing existing foundations and processes and drive change to improve the quality of master data. Implement suite of standardized governance tools including for use by all key stakeholders Create, manage, and facilitate implementation of data governance policies to enable data science-based organization, identify and understand critical data issues in terms of business impact/risk/opportunity and ensure data policy enforcement and compliance. Actively lead the creation and maintenance of Data Governance roadmap for GCS, identification/implementation of business use cases across the different functions with the purpose of creating value for the business from data insights Ensure integration of data quality methodologies when developing and/or designing new master data attributes to satisfy new business requirements. Drive the planning, coordination, and execution of all people management processes in the unit, including performance management, training, and development planning. Partner with HR Business Partner and Competency Building Unit to identify and devise unit training opportunities, addressing both strategic and behavioral needs, while taking into consideration suitable metrics to quantify training success. Drive a culture of excellence in knowledge sharing. Provide strong input into OTR process and Talent Management. Minimum Requirements: Advanced degree in science, engineering, or relevant discipline (Ph.D., MBA or equivalent) 10 years of practical experience in chemical/ pharmaceutical industry or > 6 years of experience in field of expertise Recognized expertise in related field. Thorough knowledge about the Drug Development and Clinical Supply processes Comprehensive knowledge about project management, excellent organization and planning skills Strong knowledge of relevant regulations (e.g., GMP, HSE etc.) and Novartis specific standards. Demonstrates cross-functional problem-solving and idea generation skills Strong communication skills. Strong presentation skills. Advanced coaching skills Proven leadership skills Excellent communication, negotiation, and interpersonal skills. Ability to work in interdisciplinary and cross-cultural teams Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Work Dynamics - Integrated Facilities Management POSITION GOALS Seeking customer service representatives who are focused on providing prompt, courteous and professional customer service. Participate in all customer service training program sessions. Responsible for managing calls, emails, chat and tickets raised by employees at client offices. Adhere to the shifts and week-offs scheduled The job is on work from office model, ensure that it is followed Answer all phone calls promptly, follow telephone etiquette and ensure to be polite and composed while dealing with customers. Coordinate with internal site teams to address issues and resolve requests as per the SLA. Provide customer centric service, ensure to re-confirm with employees on the resolution provided before closing the request. Have complete knowledge on Tools and Applications used by Helpdesk. Be aware of and follow all SLAs. Follow-up with the site team on pending/open issues on a day to day basis. Ensure all the requests are attended in shift and hand over to the Shift in-charge at the end of the shift. Follow the standard operating process outlined in order to provide effective response to the customer. Ensure all required reports are shared in respective shift. Incorporate feedback from activities to improve performance. Skill set: Good verbal and written communication skills. Basic knowledge of MS Office and Outlook Voice and chat support experience (optional) KEY PERFORMANCE MEASURES Uninterrupted site operations Client Satisfaction Continuously improving service EMPLOYEE SPECIFICATIONS KEY COMPETENCIES Sound interpersonal skills to manage diverse range of service providers and Client representatives Sound written and oral communication skills Demonstrated ability to manage multiple and complex operational matters on a daily basis Working knowledge of EHS Regulations Sound computer skills in Microsoft Office LEADERSHIP Represent Jones Lang LaSalle by behaving consistently with cultural and company requirements. Provide services to the accounts cultural and company requirements. Work towards objectives unsupervised. Be willing to assist colleagues. PERSONAL EFFECTIVENESS Provide an effective contribution to the teams delivery. Contributes via regular feedback, to the overall performance of the delivery team. Works towards individual targets, monitor and manages individual performance. DECISION MAKING Be able to make difficult decisions and resolve problems or improve operations. Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalle. RELATIONSHIP BUILDING Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respects of superiors, subordinates, peers and clients. COMMUNICATION Listens effectively and communicate through actions and example. Has strong written and oral communication skills. Regular reporting of the work accomplished and upcoming work On-site Hyderabad, TS Scheduled Weekly Hours: 48

Role- Technical support (Service Desk) Must have 1-2 Years international voice experience (Excellent comms) Immediate Joiners- Bangalore Rotational Night Shifts Graduate Budget- 4-6 LPA Contact- 7742324144

Job Overview We are seeking an experienced and proactive IT Support Engineer to join our team. The ideal candidate will provide expert-level technical support, manage system administration tasks, and contribute to IT projects and process improvements. You will play a key role in ensuring seamless IT operations, delivering outstanding support to end-users, and upholding security and compliance standards. Key Responsibilities Advanced Technical Support & Troubleshooting Deliver expert-level, timely, and efficient technical support to end-users and internal stakeholders via in-person, phone, email, and remote tools. Diagnose and resolve complex hardware (desktops, laptops, printers, mobile devices, servers), software, operating systems (Windows, macOS, Linux), and network connectivity issues. Perform root cause analysis for recurring incidents and implement preventative solutions. System Administration & Maintenance Administer and maintain user accounts, permissions, and groups in Active Directory, Azure AD, GSuite, or similar identity management systems. Manage and configure business applications (e.g., Microsoft 365, Google Workspace, Zoom). Assist with setup, configuration, and basic troubleshooting of network devices (routers, switches, Wi-Fi access points). Participate in deployment, configuration, and ongoing maintenance of corporate hardware and software assets. Manage AV setup and support. Process Improvement & Documentation Identify and implement opportunities to streamline IT support processes and enhance user experience. Develop and maintain technical documentation, knowledge base articles, and user guides. Contribute to IT policies, standards, and best practices. Utilize IT Service Management (ITSM) tools (e.g., Jira Service Desk) for efficient ticket management and reporting. Project Involvement & Collaboration Lead or contribute to IT projects such as system upgrades, software rollouts, hardware refreshes, and office moves. Collaborate with other IT teams (Network, Systems, Security) to resolve cross-functional issues. Train and onboard new employees on IT systems and best practices. Security & Compliance Enforce IT security policies and procedures, including antivirus, patch management, and data protection. Educate users on security best practices and phishing awareness. Assist in maintaining IT asset inventory and lifecycle management. Qualifications Bachelors degree in Computer Science, Information Technology, or related field (or equivalent practical experience). Minimum 5 years of progressive experience in IT Support, Desktop Support, Help Desk Tier 2/3, or similar roles. Demonstrated expertise in: Microsoft Windows (10/11) and macOS. Microsoft Office 365 suite (Outlook, Word, Excel, SharePoint, Teams) and Google Workspace. Active Directory and/or Azure Active Directory management. Network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). Hardware diagnostics and repair. Remote support tools and techniques. Experience with ITSM platforms and ticketing systems (e.g., Jira Service Desk, ServiceNow). Scripting experience (PowerShell, Python) for automation is highly desirable. Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator Associate, etc.) are a significant advantage. Skills & Attributes Exceptional problem-solving and analytical skills; methodical approach to technical challenges. Excellent verbal and written communication; ability to explain technical concepts to non-technical users. Strong customer service orientation; patient, empathetic, and professional demeanor. Ability to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment. Strong desire for continuous learning and staying updated with new technologies.

Good communication Skills HRO – Hire to Retire background Flexibility to work in shifts Oracle HCM

Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs.

To receive and log calls/complaints/requests from residents and customers. To ensure logging in all the complaints in the helpdesk software. To assign the queries / complaints to technical and soft services team immediately for resolution. To track and close the complaints in coordination with respective stakeholders. To ensure consistent and timely responses to customers within defined TAT. To escalate unresolved complaints and queries to concerned authority for closure. To prepare daily MIS of queries and complaint along with analysis and share with client and site lead. To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis. To deal politely with all the stakeholders to understand their concerns, queries, grievances. To notify the facility manager / site team for any emergency situations. To advise guest and resident on safety and emergency procedures. To coordinate for Id cards, entry passes for servants, maids and contr

Role & Responsibilities: Strategy & Planning Develop IT operational plans that align with the firms overall objectives, focusing on robust and efficient IT service operations. Collaborate with senior management and US-based IT teams to set goals and deliverables, ensuring effective communication and stakeholder engagement across geographies. Implement technology solutions that enhance operational efficiency and the services delivered by the team globally. Service Operations Management: Provide daily operations of Tier 1, 2, 3 IT services provided by the support team in India. Ensure services are aligned with firm requirements and maintain continuity across all regions where BPM operates. Define, monitor, and optimize key performance indicators (KPIs) for IT operations to support organizational demands and future growth. Oversee incident and problem response, managing these according to their impact and severity from initiation to resolution. Produce, update, and manage IT team processes, documentation, and policies. Team Leadership and Development: Be part of initiatives for the IT team to cultivate a culture of high performance, ownership, and continuous improvement. Support strong collaboration and alignment between Indian and US IT teams, fostering a cohesive work environment. Ensure all IT service operations comply with predefined service level agreements (SLAs) and management policies, maintaining high-quality standards. Manage the helpdesk team, including scheduling, performance evaluations, and training. Analyze helpdesk activities to identify inefficiencies or recurring issues and implement changes to optimize processes. Coach staff to perform to their full potential and team expectations. Requirements: Formal Education, background, & Certification Bachelor s degree in a relevant field 7 - 12 years of related work experience and technical certifications Practical experience in managing IT services according to SLAs and achieving high service quality standards. Technical Knowledge & Experience 7-12 years of service desk or end user services experience with incident troubleshooting and escalation Been experienced with 24X7 production support, rotation shifts, ad-hoc availability for end user services. Must be willing to provide support for US PST & CST, & IST hours rotation shifts. Working knowledge or been experienced with O365, AZURE, SD Plus Administration, Microsoft Vendor coordination, AZURE AD, Active Directory on Prem support, AZURE Endpoint, Basic understanding on Exchange Admin, Networking, DHCP, DNS, Firewalls & VPN. Working knowledge or experienced with Manage Engine Administration & Templates, Service Desk Plus Administration, Active Directory Manager, Creation of Distribution Lists, Shared Mailbox, Dynamic DL creation. Good experience in troubleshooting with Microsoft applications i.e Outlook, MS Teams, MS Office, & OneDrive. Working knowledge of Windows client, iOS and Android operating systems. Having experience/Knowledge or must be willing to learn, understand accounting software (CCH, MS Dynamics, Lacerte and Pfx) new applications from Wolters Kluwer, Microsoft, Box, Bloomberg, Thompson Reuters, Intuit and managing Service Desk request software. Experienced with handling IT Assets like Laptops, Monitors, Docking stations, setup, and troubleshooting. Familiarity with Microsoft Products and Technology Experienced with Laptop OS imaging, desk side user assistance. Write, develop knowledgebase articles (SOPs, Known error database) and FAQ lists for end users and team. Able to find root causes of problems and quickly determine efficient solutions. Knowledge of applicable data privacy practices and laws. Excellent verbal and written communication skills with a customer service ethic. Comfortable under stress and exhibits poise and focus. Should be able to work under minimum supervision to handle customer focused support for remote and on-site employees. Escalate incidents with accurate documentation to appropriate team or vendor. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Support installation and health of various accounting applications. Research solutions through internal and external knowledge sources as needed. Contribute to technician knowledge base and training as needed. Reinforce SLAs to manage end-user expectations. Knowledge of the unique challenges of supporting an enterprise with multiple offices and many remote workers around the world Provide suggestions for continual improvement.

Hiring for USA based Multinational Company (MNC) We are looking for a Technical Support Engineer to provide high-quality technical assistance to our customers or internal users. You will diagnose and troubleshoot software or hardware issues, respond to customer queries in a timely manner, and ensure problems are resolved efficiently. The ideal candidate is a problem solver with a strong technical background and excellent communication skills. Provide technical support via email, phone, chat, or ticketing systems to resolve product-related issues. Diagnose, troubleshoot, and resolve hardware, software, and network-related problems. Escalate complex issues to appropriate engineering teams with clear documentation. Guide customers through problem-solving steps, including remote desktop support when needed. Document technical issues and solutions in knowledge bases or support documentation. Collaborate with QA, product, and development teams to report bugs and feature requests. Ensure high levels of customer satisfaction through timely and accurate problem resolution. Continuously update technical skills and product knowledge. Strong understanding of operating systems (Windows, Linux, macOS) and networking basics Proficiency in troubleshooting tools and remote desktop applications Excellent problem-solving and critical thinking skills Strong written and verbal communication abilities Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk)

Hi All, Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer - Troubleshooting WIFI devices Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to client Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Diversity, Equality & Inclusion: Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process