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NTT DATA, Inc.
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Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

NTT DATA, Inc.

1 - 6 years

1 - 5 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

pc hardware internet explorer microsoft windows troubleshooting itil international calling etom project management bss cots networking helpdesk sql open source technical support service desk java solution design telecom agile customer handling jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID: 295600 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). Domain Years of Experience Global End User Services Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. 2-3 years of industry experience. 12 months in the current grade is a

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Helpdesk Senior Associate - ITIL