904 Helpdesk Jobs - Page 20

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 4 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location-Bangalore & Pune Immediate Joiner Only

System Administrator with 2-4 years of experience to manage and maintain our IT infrastructure, ensuring the smooth operation of computer systems, networks, and applications. You will be responsible for troubleshooting, installing, configuring, and optimizing system hardware, software, and network services. Key Responsibilities: System Management : Install, configure, and maintain servers (Windows, Linux, etc.) and associated software applications. Network Administration : Monitor and maintain network infrastructure, troubleshoot network issues, and ensure network security. User Support : Provide IT support to users, resolving technical issues, and maintaining helpdesk records. Backup and Recovery : Ensure regular backups are conducted and verify successful recovery of systems and data. Security : Implement security measures such as firewalls, anti-virus software, and encryption protocols to protect data and systems from unauthorized access. Monitoring and Optimization : Continuously monitor system performance, troubleshoot performance issues, and optimize configurations for maximum efficiency. Software Updates : Regularly update system software, patches, and security fixes. Documentation : Maintain comprehensive documentation of system configurations, processes, and procedures. Collaboration : Work with cross-functional teams to support IT-related projects and initiatives. Skills & Qualifications: Education : Bachelor s degree in Computer Science, Information Technology, or related field. Experience : 2-4 years of experience as a System Administrator or in a similar IT support role. Technical Skills : Hands-on experience with server operating systems (Windows Server, Linux, etc.) Proficient in network troubleshooting and administration (TCP/IP, DNS, DHCP, VPN, etc.) Familiarity with virtualization technologies (VMware, Hyper-V, etc.) Knowledge of cloud platforms (AWS, Azure) is a plus. Experience with backup solutions, monitoring tools, and IT security practices.

WordPress Support Specialist Experience with WordPress 2+ 4 years Key Responsibilities: Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution. Provide customer support through Live Chat, Tickets and Slack. Ensure all SOPs are followed, and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams. Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues. Write Knowledge Bords and technical articles for our blog to further distribute knowledge within the community. Convert recurring issues into feature requests for the development team and be the customer s voice in the company to help improve the product. Provide customers with a WOW! experience. Requirements : Strong knowledge of WordPress Platform. Having experience in the backend configuration Thorough understanding of cross-browser compatibility issues. Monitor the live website performance Experience developing WordPress plugins and themes. Optimize application for maximum speed and scalability You have previous experience with Live Chat and/or helpdesk tools. Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc). Knowledge with linux command line (SSH) including WP-CLI. Extensive experience with troubleshooting WordPress. Experience with Page Builders and Caching Plugins. Experience with Cloudflare and advanced understanding of DNS. Experience in optimizing WordPress a huge plus. Experience in PHP to write custom plugins for WordPress a huge plus. Knowledge of Redis, CDN, WAF, and page caching will be a huge plus. Job Type: Full Time Job Location: Pune

Hiring : Technical support (Intl. voice) Exp: min. 1 year of experience in tech voice support (Intl.) CTC: up to 4 LPA Location: Pune (Hinjewadi) 24*7 rotational night shifts/ WFO Contact:9653852049 (HR Gaurav)

PTP HD Why JCI https//www. youtube. com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive What we look for How will you do it? This position requires the following experience 4 to 8 year experience in PTP end to end process. B. com / BBA / MBA / M. Com Fluent English (Verbal and written). Self starter who is performance and quality oriented. Good communication skills (verbal and written). Distinctive customer orientation and interact courteously with customers. Flexible work style and ability to work under pressure. Adaptable to learn new processes, concepts, and skills. Person having good knowledge on IBS, Oracle SSNA, Macpac 10 and 12 , Lawson and SAP and equivalent financial ERPs. Candiadte shoulbe be wiling work in night shift only.

Understands application of the principles in the defined tasks related to procure to pay process. Able to handle tasks allocated independently as per the specific client process and ensures compliance in terms of policy, TAT and accuracy. Relevant experience includes experience in following areas based on the requirement, Invoice processing, Exception handling, Vendor master management Helpdesk, Service desk Accountability, Collaboration and Teamwork, Analytical Thinking and Problem Solving, Good Communication skill. Key Responsibilities Areas: Invoice Indexing Invoice & Payment Processing Query Management Qualifications B.com graduate 2-4 years experience Required French resource with b1 -b2 level

Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings. B.E with 2 to 5 years of experience in Supply Chain, Inventory, Forecasting & Logistics. Good Communication Skills Good Analytical Skills Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.

Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings. B.E with 2 to 5 years of experience in Supply Chain, Inventory, Forecasting & Logistics. Good Communication Skills Good Analytical Skills. Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.

Description JOB TITLE: Junior Support Analyst REPORTS TO: Support Centre Manager LOCATION: India DATE: May 2025 For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry. Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles. Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents. Position Summary The Junior Support Analyst is a hands-on technical resource who provides L1 support for our enterprise customers. The Junior Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting, and resolving support tickets in a timely manner according to SLA. The IT Jr. Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Primary function will be to answer support tickets and assist with whatever technical issues the client may be facing and connect via remote logon to resolve technical issues. The candidate will need to have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch Jr. Support Analyst can easily identify and solve technical issues on-site and via remote access with strong communication and strong willingness to learn new technologies. Duties and Responsibilities Responding to technical support tickets; Talking directly to the customer to determine the nature of the technical issue; Connecting to the customer s computer system via remote access; Identifying the nature of the hardware, software, or networking issue; Providing the customer with resolution choices; Installing new hardware systems, software upgrades or networking cables; Fixing any software or hardware issues; Providing minor technical or operational training; Completing IT support logs; Provide exceptional customer service via phone and email as appropriate; Maintain ownership for the resolution of complex technical problems; Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention; Able to analyze production issues from the business and application/code perspective and outlines corrective actions; Follow the standard workflow defined for each of our customers; Resolve helpdesk issues in a timely manner based on incident priority and SLA requirements; Update documentation as required to support future issue resolution; Create detailed records leveraging the Meridian Support Portal; Follow the standard customer onboarding process; Ensure optimal service transition by proactively working with other teams within our organization; Contribute in meeting various SLA s and KPI s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization; Ready to work in US Shift and over weekend support model; Responsible for clear and timely communication to multiple stakeholder groups as required for incident management; Escalate the incidents to L2/L3 if not resolvable by L1; Participate in customer meetings if required; Send concise information to the Technical Manager during service interruptions; Should be confident to work directly and independent with Site and business; Perform other duties as assigned. Qualifications and Requirements Degree in Computer Science or any other related field; Technical knowledge is required; Microsoft Office 2007 to 2013; Linux, Windows 7, Windows 8, Windows 10, XP and Vista; Windows Server 2003 and 2008 and 2012; Excellent verbal and written communication; Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner; Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally; Able to apply non-linear and logical thinking to problem-solving; Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario; Should be able to work in rotational shifts. Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

{"company":" At myKaarma, we re not just leading the way in fixed ops solutions for the automotive industry we re redefining what s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. ","role":" Role Description: As a remote Support Specialist (Tier 1) at myKaarma , based in our Noida office, you will play a key role in the Product Department, helping to diagnose and resolve customer concerns efficiently and empathetically. This role supports our USA-based clients , night shift availability is required . You ll collaborate closely with our product, engineering, and customer success teams to ensure exceptional customer satisfaction. This is a great opportunity to work with a talented global team and deepen your expertise in the automotive and SaaS space. Key Responsibilities: Customer Advocacy: Be the voice of the customer within myKaarma, providing actionable feedback to improve product and service quality. Client Support: Deliver timely, professional, and effective support to U.S. dealerships via phone, email, and chat always with a customer-first mindset. Issue Diagnosis: Troubleshoot technical issues, identify root causes, and drive resolutions or escalate as needed. Documentation: Maintain accurate records of all customer interactions and solutions in our CRM system to build and sustain a valuable knowledge base. Collaboration: Partner with Product and Engineering teams to escalate bugs, recommend improvements, and track resolution progress. Knowledge Sharing: Educate customers on product features, best practices, and updates to help them maximize value. Process Improvement: Spot trends in support issues and contribute ideas for improving workflows, tools, and efficiency. Required Skills and Qualifications: Experience: 1+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting. Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences. Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers. Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges. Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms. Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities. Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am ) We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our Highly Aligned, Loosely Coupled model empowers teams to innovate and continuously improve using data-driven insights. Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work. The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out . myKaarma participates in the . "},"

Description JOB TITLE: Junior Support Analyst REPORTS TO: Support Centre Manager LOCATION: India DATE: May 2025 For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry. Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles. Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents. Position Summary The Junior Support Analyst is a hands-on technical resource who provides L1 support for our enterprise customers. The Junior Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting, and resolving support tickets in a timely manner according to SLA. The IT Jr. Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Primary function will be to answer support tickets and assist with whatever technical issues the client may be facing and connect via remote logon to resolve technical issues. The candidate will need to have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch Jr. Support Analyst can easily identify and solve technical issues on-site and via remote access with strong communication and strong willingness to learn new technologies. Duties and Responsibilities Responding to technical support tickets; Talking directly to the customer to determine the nature of the technical issue; Connecting to the customer s computer system via remote access; Identifying the nature of the hardware, software, or networking issue; Providing the customer with resolution choices; Installing new hardware systems, software upgrades or networking cables; Fixing any software or hardware issues; Providing minor technical or operational training; Completing IT support logs; Provide exceptional customer service via phone and email as appropriate; Maintain ownership for the resolution of complex technical problems; Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention; Able to analyze production issues from the business and application/code perspective and outlines corrective actions; Follow the standard workflow defined for each of our customers; Resolve helpdesk issues in a timely manner based on incident priority and SLA requirements; Update documentation as required to support future issue resolution; Create detailed records leveraging the Meridian Support Portal; Follow the standard customer onboarding process; Ensure optimal service transition by proactively working with other teams within our organization; Contribute in meeting various SLA s and KPI s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization; Ready to work in US Shift and over weekend support model; Responsible for clear and timely communication to multiple stakeholder groups as required for incident management; Escalate the incidents to L2/L3 if not resolvable by L1; Participate in customer meetings if required; Send concise information to the Technical Manager during service interruptions; Should be confident to work directly and independent with Site and business; Perform other duties as assigned. Qualifications and Requirements Degree in Computer Science or any other related field; Technical knowledge is required; Microsoft Office 2007 to 2013; Linux, Windows 7, Windows 8, Windows 10, XP and Vista; Windows Server 2003 and 2008 and 2012; Excellent verbal and written communication; Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner; Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally; Able to apply non-linear and logical thinking to problem-solving; Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario; Should be able to work in rotational shifts. Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings. B. E with 2 to 5 years of experience in Supply Chain, Inventory, Forecasting & Logistics. Good Communication Skills Good Analytical Skills Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.

Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings. B. E with 2 to 5 years of experience in Supply Chain, Inventory, Forecasting & Logistics. Good Communication Skills Good Analytical Skills. Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.

The Junior Support Analyst is a hands-on technical resource who provides L1 support for our enterprise customers The Junior Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals They will also be responsible for responding to, documenting, and resolving support tickets in a timely manner according to SLA The IT Jr Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members Primary function will be to answer support tickets and assist with whatever technical issues the client may be facing and connect via remote logon to resolve technical issues The candidate will need to have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues Ultimately, a top-notch Jr Support Analyst can easily identify and solve technical issues on-site and via remote access with strong communication and strong willingness to learn new technologies Duties and Responsibilities Responding to technical support tickets; Talking directly to the customer to determine the nature of the technical issue; Connecting to the customer s computer system via remote access; Identifying the nature of the hardware, software, or networking issue; Providing the customer with resolution choices; Installing new hardware systems, software upgrades or networking cables; Fixing any software or hardware issues; Providing minor technical or operational training; Completing IT support logs; Provide exceptional customer service via phone and email as appropriate; Maintain ownership for the resolution of complex technical problems; Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention; Able to analyze production issues from the business and application/code perspective and outlines corrective actions; Follow the standard workflow defined for each of our customers; Resolve helpdesk issues in a timely manner based on incident priority and SLA requirements; Update documentation as required to support future issue resolution; Create detailed records leveraging the Meridian Support Portal; Follow the standard customer onboarding process; Ensure optimal service transition by proactively working with other teams within our organization; Contribute in meeting various SLA s and KPI s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization; Ready to work in US Shift and over weekend support model; Responsible for clear and timely communication to multiple stakeholder groups as required for incident management; Escalate the incidents to L2/L3 if not resolvable by L1; Participate in customer meetings if required; Send concise information to the Technical Manager during service interruptions; Should be confident to work directly and independent with Site and business; Perform other duties as assigned. Qualifications and Requirements Degree in Computer Science or any other related field; Technical knowledge is required; Microsoft Office 2007 to 2013; Linux, Windows 7, Windows 8, Windows 10, XP and Vista; Windows Server 2003 and 2008 and 2012; Excellent verbal and written communication; Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner; Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally; Able to apply non-linear and logical thinking to problem-solving; Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario; Should be able to work in rotational shifts.

We are looking for a seasoned IT Senior Technical Support Engineer-1 with 5 to 8 years of experience in enterprise IT support, HelpDesk and infrastructure operations. This role requires advanced technical knowledge across device and identity management and IT service management using ServiceNow. The ideal candidate will also bring hands-on experience with cloud platforms and enterprise security solutions such as Zscaler, Okta, and SailPoint. Required Skills & Experience: 8+ years of experience in IT support, systems administration, or infrastructure engineering Expertise in: Cloud services (Azure, AWS) Microsoft Intune, Jamf, Office 365 Admin Center, Exchange Okta, SailPoint, Zscaler ServiceNow (ITSM & Asset Management) Maintain Crestron AV, VOIP, LAN, WAN ensuring high availability and performance. Strong troubleshooting skills across software, hardware, and network layers Ability to manage large-scale device fleets and ensure security compliance Preferred Microsoft course: MCSA/MCSE Required skills: Expert knowledge of Windows Client environment, Microsoft Intune, Office365, Laptop/Desktop Hardware troubleshooting skills. Strong problem-solving, communication, and documentation skills. Preferred Education Qualification : Any Graduation. Key Responsibilities: ServiceNow & ITSM: Use ServiceNow to manage IT tickets, incident resolution, service requests, and asset lifecycle tracking Maintain accurate and up-to-date inventory using ServiceNow Asset Management AV & Conference Room Support: Manage conference rooms and ensure seamless AV functionality using Crestron systems Support executive meetings and virtual events, resolving audiovisual and IT issues proactively Integrate AV tools with Microsoft Teams , Zoom, and other communication platforms Endpoint & Device Management: Enrol, manage, and support Windows, macOS, iOS, and Android devices using Microsoft Intune and Jamf Monitor device compliance and health; address non-compliant endpoints Perform remote actions such as device wipe, lock, or reset in the event of loss or compromise Deploy and update enterprise applications across devices Identity & Access Management: Create, manage, and de-provision user accounts and groups using Office 365 Admin Center , Exchange , Okta , and SailPoint Configure and manage mailboxes (user, shared, room, resource), including delegation and access permissions Manage guest access and external sharing in collaboration platforms Troubleshoot and escalate Zscaler access issues and device tracing in coordination with security teams Additional IT Support Duties: Oversee printer environments , VOIP systems , and CCTV infrastructure Lead IT onboarding and offboarding processes, including hardware, access, and account provisioning Provide Tier 2/3 escalation support for global end-users, ensuring timely and professional resolution

We are seeking an experienced HR Operations Specialist to manage end-to-end employee lifecycle transactions and administration. This strategic position serves as the primary point of contact for our diverse workforce, including candidates, current employees, leadership, and alumni, delivering exceptional support across employee relations, compensation, learning & development, payroll, benefits administration, and HR systems. What you'll Do: Execute comprehensive HR case management through multiple enterprise platforms (ServiceNow, Slack, Zoom), ensuring compliance with regulatory requirements and organizational policies. Drive resolution of complex employee inquiries while maintaining strict confidentiality and service excellence. Champion the adoption of self-service HR tools and resources to enhance employee experience. Analyse HR helpdesk metrics to identify trends and implement process improvements Provide expert guidance on HR policies and procedures to employees and manager. Partner with benefits providers and pension administrators to ensure seamless service delivery. Collaborate with third-party vendors to maintain compliance with local employment regulations. Maintain data integrity within HRMS through regular audits and updates Lead Day 1 onboarding programs for APJ region employees. Manage employee offboarding processes. Coordinate with Immigration and Talent teams on visa processing and compliance. Support strategic HR initiatives and special projects as needed Must be able to work in Hybrid environment (3 days a week) What you'll Need: Bachelors degree in Human Resources, Business Administration, or related field 6+ years of progressive HR operations experience. Advanced English language proficiency. Demonstrated expertise in HR transaction processing and employee lifecycle management. Strong analytical capabilities with a continuous improvement mindset. Proven track record in customer service excellence. Exceptional communication and interpersonal skills. Demonstrated ability to thrive in a fast-paced, global environment. Experience in cross-functional collaboration and project management Bonus Points: Workday HCM certification or hands-on experience. Multi-cultural work experience Process optimization experience Change management expertise Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental we'llness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe

Job Title:- Accommodations & Exception Scheduling CoordinatorJob Location:- Noida(Hybrid)Job Shift:- 10:30 AM to 7 PM CST( 8:30 PM IST to 5:30AM IST- Night Shift) as associated with our Bloomington, MN office The Accommodations Scheduling Coordinator is responsible for providing operational support to clients and candidates to ensure testing accommodations are correctly implemented Responsibilities include handling client and candidate inquires related to testing with approved accommodations, scheduling exam appointments, and coordinating with clients, external vendors, internal teams, and test centers to ensure requirements are executed properly _This position is associated with our Bloomington, MN office At this time, staff are working from home; however, the ideal candidate would be located within the geographic area and able to come into the office as needed _PRIMARY RESPONSIBILITIESAccommodation Scheduling & ImplementationInterface with clients, candidates, and internal teams to ensure exceptional service is provided Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines Client SupportServe as primary contact for clients on accommodation scheduling and implementation inquires Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidates accommodation approvals QualificationsBachelors or equivalent experience preferred2years in a customer service positionStrong professional communication and time management skills as well as excellent attention to detailAbility to exercise discretion in handling confidential materialProficiency in MS OfficeShift Schedule_Permanent shift schedule:_Monday to Friday: 10:30am-7:00pm Central Time_During training:_Monday to Friday: 8:00am-4:30pm OR 8:30am-5:00pm Central Time1145110Job: Customer SuccessJob Family: GO\\_TO\\_MARKET

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm Fastag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the roleThe candidate will be responsible for handling the Employee Query coming on the helpdesk ticket system and have to ensure the ticket closures within specific TAT. Responsibilities: Coordinate with the employees traveling Email writing Coordination within the team Exposure to Manual Fare Calculation Effective Mail Communication and timely coordination Data Management and Queries Handling Ensuring that the bookings are done on the best available fare basis and maintaining appropriate documentation records for audit purposes Desired Candidate: Should be very prompt over email/calls A candidate with good communication skills is preferred Basic Excel knowledge is preferred. Verbal and written communication in English Should be available for 3months of Internship Education Must be pursuing Graduation or Post Graduation Why join us: Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Job Description We are hiring a Help Desk Associate IWMS Implementation to join our dynamic workplace technology team. You’ll be part of a growing team delivering Integrated Workplace Management System (IWMS) solutions to enterprise clients across geographies. Key Responsibilities Provide L1 support for IWMS users across channels (calls, emails, ticketing tools). Troubleshoot basic system issues and escalate unresolved problems. Support onboarding/offboarding tasks, system configuration, and data updates. Track, manage, and report user issues with accurate documentation. Work closely with implementation and product teams to assist during go-lives. Monitor system tasks and generate basic reports as needed. Preferred Skills (Good to Have) Excellent communication and interpersonal skills. Good documentation and time management skills. Ability to work in night and rotational shifts (mandatory). Prior exposure to IWMS platforms such as Archibus, Planon, or TRIRIGA. Familiarity with tools like Jira, Zendesk, ServiceNow, etc. Understanding of ITIL practices and service desk workflows.

Hiring For Oracle Cloud HCM Functional Consultant Module- OTL//ORC//US Payroll/Talent Management//Benefits//Helpdesk//Security Hybrid Opportunity CTC UPTO 40LPA Looking for candidates with max 1 Month of notice period or Immediate Joiners Job Description 1. The candidate is expected to have 7+ of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations of which at least 2 should have been with HCM Cloud. 2. The candidate must have expert working experience in any one of these modules along with the Core HR US Payroll//OTL //ORC//Benefits// Talent Mangement//Helpdesk//Security Modules. 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at jasleen@hiresquad.in or call at 8766331528

Qualification : Any Graduation Batch : 2017-24 Passed outs Exp:0 to 5yrs Work Under Third party or Direct Payroll in Top MNC Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai/Bangalore Salary : 15-45k CT : Bala 7305455719 Required Candidate profile Looking for Hardware Network Engineer Troubleshooting/Configuration/Installation/LAN/WAN/Windows/Outlook/Firewall/VPN/Protocol/SOPHOS location Chennai/Bangalore Interested Candidate CT-7305455719 TC

Everything we do is powered by our customers! Featured on Deloittes Technology Fast 500 list and endless G2 leaderboards, Maropost offers a connected experience that our customers require, transforming ecommerce, retail, marketing automation, merchandising, and helpdesk providing them with command center designed to scale their organizations. With a relentless focus on our customers success, we are motivated by curiosity, creativity, and collaboration to power 5,000+ global brands today and soon 50,000+. Driven by a customer- obsessed mentality, we empower businesses to achieve their goals and grow alongside us. If youre ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. Become a part of Maropost today and help shape the future of commerce! The opportunity: We re looking for a Product Manager to lead the evolution of our Merchandising Cloud product the foundation of the Maropost Commerce Cloud platform. In this role, you will help shape how merchants manage catalogs, pricing, product content, merchandising, and integrations. You ll work closely with our customers, designers, and engineers to build elegant and scalable solutions that support fast-growing retail businesses across both B2C and B2B channels. This role requires a product thinker who is both customer-obsessed and commercially minded, with strong instincts for usability, systems thinking, and execution. You ll be expected to dig into customer problems, validate solutions quickly, and work cross-functionally to bring new features to life from concept to launch and beyond. By the end of your first 90 days, you ll be seen as a go-to expert on how Maropost s merchants structure, price, and merchandise their products and how our platform should evolve to meet those needs. What You ll Be Responsible For: Define and drive the roadmap for the Merchandising Cloud, including product catalogs, variants, pricing, merchandising tools, and third-party commerce integrations. Partner with engineering and design to deliver intuitive, scalable features that solve high-impact merchant problems. Lead customer discovery efforts to deeply understand merchant workflows, pain points, and unmet needs. Validate, scope, deliver, and measure new features and enhancements across the commerce stack. Collaborate with Sales, Customer Success, and Marketing to ensure features are successfully adopted and celebrated. Track industry trends, competitive capabilities, and global ecommerce use cases to guide product differentiation. Clearly articulate goals and KPIs for roadmap initiatives, and regularly share progress with stakeholders. Ensure cohesive platform experience by coordinating with other product managers and UX designers. Build excitement around product releases through clear messaging and stakeholder alignment. What You ll Need to Bring to Maropost: 5+ years of product management experience in SaaS, with at least 2 years in ecommerce, PIM, merchandising, or retail software. Strong understanding of catalog and pricing systems, including SKU/variant models, tiered pricing, promotions, and merchandising logic. Experience working with third-party commerce tools (e.g., ERP, tax, inventory, or fulfillment integrations). Ability to translate complex business workflows into elegant product experiences. Exceptional problem-solving, analytical, and decision-making skills. Strong collaboration and communication skills, with a track record of aligning stakeholders across functions. Familiarity with Agile methodologies and modern product development processes. A passion for retail tech and helping merchants succeed in omnichannel environments. Experience with headless commerce, API-first platforms, or AI-driven merchandising tools is considered an asset. What s in in it for you You will have the autonomy to take ownership of your role and contribute to the growth and success of our brand. If you are driven to make an immediate impact, achieve results, thrive in a high performing team and want to grow in a dynamic and rewarding environment - Join us at Maropost !

Manage the user support by log, update & close the user incident/tickets in the service desk. Responsible for the delivery of Service Desk function, policies, and procedures. Provide the solution to the problem through the service desk. Ensures that Service Desk Activity metrics are produced and delivered. Provides communication to end users concerning the status of Incidents, Service Requests and Changes. Coordination with internal network/server team for any escalation calls and resolution. Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups. Compiles data through Incident entry that will be used for management information and reporting. Maintains ownership of Incidents, ensuring status update and resolution according to SLAs. Resolve problem through primary phone support by providing solution to complaints. Vendor co-ordination &managment. Generate the various performances related reports. Any other related activity. Responsibilities: Provides communication to end users concerning the status of Incidents, Service Requests and Changes Coordination with internal network/server team for any escalation calls and resolution Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups Resolve problem through primary phone support by providing solution to complaints Vendor co-ordination &managment Generate the various performances related report What we are looking for: Any Graduate Any Diploma in Hardware and Networking Able to travel in field Good English & Hindi communication skills Decision Making Problem solving Job Skills " * " indicates required fields Choose Job Location Linkedin Profile (URL) Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Applicant Details: Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Get In touch Are you interested in working with us? This field is for validation purposes and should be left unchanged. 78, Ratnajyot Industrial Estate, Irla Lane, Vile Parle (W), Mumbai 400056. INDIA.

0px> In one sentence As a Finance operation, professional you will Deliver timely creation, processing and payment with an accuracy of vendor setup, vendor invoices, employee travel expenses, bank reconciliations, customer invoices, and ICB All you need is... Bachelor s degree in Commerce, Finance or Business Administration 5 + years with Accounts Payable or Travel & Expenses or Procurement and Finance Helpdesk experience (Helpdesk is essential) SHIFT MODEL 21 X 5 - (a) Candidate must be willing to work on rotational shifts including from 6 pm to 3 am. (b) Work from Office for all five days in the week for the first six months. Customer support role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints, while at the same time support process improvements. DESIRED/ PREFERRED SKILLS: Voice and accent of Contact Centre calibre 2. Strong understanding of Accounts Payable, Procurement, Employee Travel & Expense and General accounting practices 3. Prior experience in Accounts Payable Helpdesk is an essential criteria 4. Proficiency in MS Office (Excel, Word and PPT) 5. Excellent English verbal and written communication skills, enabling report and documentation production 6. Ability to communicate and influence across different levels 7. Strong email writing skills, 8. Strong MIS skills, 9. Customer oriented approach 10. Experience of working cross culturally in an international environment 11. Working knowledge of SAP, 12. Experience of working in a busy and a high-pressure environment 13. Good in problem solving and has critical thinking skills 14. Engage and collaborative way of working PROFILE SCREENING CRITERIA: Experience in Accounts Payable and Procurement (P2P process) 2. Contact Centre calibre voice and accent skills 3. Willing to work in US shift hours 4. Exposure to continual improvements The Job requires: Part of a team that faces the end customer/ vendor providing support on a global level (all Regions), ensuring smooth delivery, meeting of KPIs and driving process improvements. 1. Answer incoming calls, chats and respond to customer s emails 2. Management and resolve customer complaints 3. Identify and escalate issues to the team leader 4. Provide service information to customers 5. Research required information using available resources 6. Research, identify, and resolve customer complaints 7. Route emails/call to appropriate resources, to provide solution 8. Document all call information according to SOP 9. Recognize, document, and alert the management team of trends 10. Follow up customer calls where necessary 11. Other duties as assigned What will your job look like? You will: Have the opportunity to drive the accountability of all actions related supplier, employee, customer setup, and change/update requests as well as take action and follow-up on all matters related to supplier setup. Perform accurate and timely processing of vendor invoices, expenses, customer invoices. Calculate ICB charges in accordance with IC agreements and issues the resulting ICB invoices while reviewing and validating audits invoices and expenses pre-payment runs. This is essential to ensuring compliance with all procedures and taking vital action to prevent processing team errors. Ensure that standard operating procedures and policy documents are followed in order to achieve compliance with processes and adherence to the Amdocs code of ethics. Ensure that payment runs are scheduled in relation to agreed on calendar and facilitates payments to vendors and employees. Have a chance to work with internal customers on cases that are unresolved or open and takes action to bring them to closure. Support partners in the understanding and completion of process activities. Give and support system UAT managers and provide feedback on needed improvements Issue customer invoices in accordance with the defined deal achievements, ensuring compliance with local tax and other regulations. Why you will love this job: Drive growth by constantly looking for opportunities to bring more value to new and existing customers. You will have overall responsibility and authority for Amdocs testing engagement with the customer. Be a key member of a global, dynamic and highly cooperative team with various possibilities for personal and professional development. You will have the opportunity to work in a multinational environment for the global market leader in its field. We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Who are we?