1495 Helpdesk Jobs - Page 19

Location: Pune / Bangalore Experience: Minimum 1 year in Technical Support Skills: Active Directory, ServiceNow, Ticketing Tools Education: Graduation Mandatory Package: Up to 4 LPA Joiners: Immediate preferred

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. You...

Skills : ServiceNow/Active Directory/O 365 Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 4 LPA Shifts Night shift (Rotational) Location:- Pune 2 way cab Notice:- Immediate Contact : Nidhi - +91 8690900776 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory) Perks and benefits Allowances Incentives Both way cab facility

Greetings from Embassy Services!!! We are looking for a Helpdesk Executive for Bangalore location(Nagavara) Skillset: 1. Ticketing tools 2.Knowledge on helpdesk or worked on helpdesk 3. Graduate with 6 months to 3 years experience.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Provide first-level IT support for hardware, software, and network issues. Should have 2–3 years’ experience in ticket handling, troubleshooting, and remote assistance. Ensure timely resolution and high customer satisfaction.

Identify and prioritize potential channel and implementation partners in the monitoring, ITSM, helpdesk, and log management ecosystems. Start with Zabbixs network of 200+ global implementation partners and strike strategic partnerships. Negotiate and finalize co-selling or bundling agreements with these partners. Develop and execute partner enablement plans (sales kits, product walkthroughs, co-branded content, etc.). Track partner-sourced leads, conversions, and revenue through a structured program. Serve as the primary point of contact for partners and manage ongoing relationships. Collaborate with marketing and sales teams to create joint GTM campaigns. Collect partner feedback to shape p...

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign Principal Responsibilities: Customer Service through calls, Chats & emails Ensure timely and accura service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort To strive to create a healthy and fun filled Environment in the team Display interpersonal skills in handling the day-to-day operations on the floor Adhere to Customer Service Atten...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign Principal Responsibilities Customer Service through calls, Chats & email Ensure timely and accurate service delivery at defined productivity level Build client & domain knowledge to be able to deliver a resolution on the first conversatio Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effor To strive to create a healthy and fun filled Environment in the tea Display interpersonal skills in handling the day-to-day operations on the floo Adhere to Customer Service Attendance...

Educational Qualifications Bachelors degree in information technology, Computer Science, or equivalent experience. Certifications & Training (Preferred) ITIL Foundation or higher MCSA/MCSE, particularly with Azure or Microsoft 365 specialization Network certifications like CCNA or equivalent Awareness of ISO 27001 (ISMS) and ITSM processes Key Responsibilities Lead and mentor the offshore IT Service Desk team, promoting collaboration, accountability, and skill development. Foster a positive and inclusive team culture, with a focus on well-being, motivation, and ownership. Monitor and manage incoming support tickets; ensure SLAs and service standards are consistently met. Handle escalations a...

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9022157571 Khyati 9082104424 Sanika Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Job Opening: Phone Banking Officer (Bank Payroll) Location: Turbhe / Thane / Vashi/Airoli Shift: Day Shift | Work from Office Salary: Up to 3 LPA Process: Inbound / Outbound Graduates (Freshers can apply) Call 9773553319 Sirman www.hyfly.in Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

As an IT Supervisor, you will oversee the activities and performance of IT Support/Helpdesk personnel to ensure exemplary customer service to all internal customers. Your responsibilities include ensuring compliance with processes and procedures for resolving IT systems problems, coordinating with other departments to develop solutions, and minimizing cycle time for problem resolution. Your role involves developing and managing effective working relationships with other departments, providing direction and supervision to the Desktop Support/IT Support Team, assigning and prioritizing work, and promoting goals and priorities. You will oversee desktop support operations, provide technical supp...

The Partner Manager - Strategic Alliances position in the IT Infrastructure Domain based in Pune, India (Hybrid), requires at least 5 years of experience in Partner Management, Alliances, or Channel Sales on a Full-time basis. As a Partner Manager, your primary responsibilities will include identifying and prioritizing potential channel and implementation partners in the monitoring, ITSM, helpdesk, and log management ecosystems. You will collaborate with Zabbix's network of over 200 global implementation partners to establish strategic partnerships, negotiate co-selling or bundling agreements, and execute partner enablement plans, which may include sales kits, product walkthroughs, and co-br...

As a Senior Test Engineer, you will be responsible for PS CRM testing in modules such as Sales, Marketing, Telesales, Helpdesk, ERMS, Help desk for HR, and Support. You should have a solid background with around 4-5 years of experience in PS testing specifically with CRM. If you are passionate about testing and have the required experience, we encourage you to upload your profile on our job portal or email it to careers@novaturetech.com. We look forward to potentially welcoming you to our team in Chennai.,

The role: As a Service desk Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Identify and escalate tickets requiring urgent attention and action Log all contacts and document all the activities and results accurately and completely within the incident management tool Deal with and resolve helpdesk requests Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner To maintain and fine-tune a high degree of customer service for...

Customer Service Maintaining a high level of customer satisfaction by providing timely and effective solutions. Communicating clearly and effectively with users to understand their needs. Following up with users to ensure that their issues have been resolved satisfactorily. Documentation and Reporting Recording detailed information about user issues and solutions in a ticketing system. Creating and maintaining documentation for common issues and solutions. Generating reports on support activities and identifying trends or recurring issues. Good Communication skills. (Hindi / English) Basic Knowledge of computer & Microsoft Excel.

Greetings from PERSONAL NETWORK We are Hiring Customer Support Representative / SERVICE DESK / HELP DESK for Bangalore Location Job Description: Key Responsibilities: - 1.Customer Interaction: Interact with customers via phone, email, chat, or other communication channels in a courteous and professional manner. 2.Issue Resolution: Identify and resolve customer inquiries, concerns, or issues promptly and effectively, ensuring customer satisfaction. 3.Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and assist customers effectively. 4.Documentation: Maintain detailed and accurate records of customer interactions, including issues, reso...

The Deployment Analyst plays a critical role in managing and coordinating the deployment of software, systems, and updates across multiple environments. You will ensure that all deployments are executed efficiently, within schedule, and with minimal disruption to business operations. Additionally, you will be responsible for troubleshooting deployment issues, performing post-deployment monitoring, and continuously improving deployment processes through automation and best practices. As a Deployment Analyst, your key accountabilities will include managing end-to-end release processes, troubleshooting post-deployment issues, coordinating with relevant teams for resolution, identifying opportun...

As a Help Desk Agent, you will be the first point of contact for clients seeking assistance with technical issues. Your role is crucial in ensuring customer satisfaction by providing prompt, efficient, and friendly support. You will diagnose and resolve a wide range of technical problems related to software applications, internal systems, and hardware devices. The ideal candidate should have excellent communication skills, problem-solving capabilities, and technical knowledge. This position requires a proactive attitude, the ability to work under pressure, and a passion for helping others overcome their technical challenges. You will be responsible for: - Responding to customer inquiries and...