Head of Operations

🔎 Role Summary (What You Will Own)

Operations Leader

You will lead coordination between production, supply chain, dispatch, quality, finance, and customer teams while improving efficiency, enhancing quality, and supporting business growth.

🟦 Who Should Apply

already managing multi-location, high-volume operations

This role requires proven operational agility, strong execution capability, and experience building systems from scratch.

🛠️ Roles & Responsibilities

1. Operations Oversight

• Oversee daily operations across labs and service locations, ensuring smooth functioning and adherence to delivery schedules.
• Drive operational discipline through structured reviews, dashboards, and KPI monitoring.
• Ensure timely coordination between production, materials, and dispatch for order fulfilment.
• Identify bottlenecks, implement corrective actions, and ensure adherence to SOPs, quality, and safety norms.
• Plan and execute strategies for production expansion, process optimization, and cost efficiency.

2. Supply Chain & Dispatch Coordination

• Manage end-to-end order flow, including processing, material movement, dispatch planning, and delivery tracking.
• Maintain real-time visibility of order status across regions.
• Drive communication between production, logistics, and customer teams to prevent delays.
• Track and report dispatch performance including accuracy, turnaround time, and delivery SLAs.
• Ensure readiness during scale-ups, surges, or new product rollouts.

3. Labs & Quality Oversight

• Oversee lab operations across all facilities.
• Ensure testing accuracy, turnaround time, and productivity metrics are consistently met.
• Align operational and quality goals to meet customer expectations.
• Collaborate with lab heads to resolve technical or productivity issues.

4. Financial Oversight

• Drive payment follow-up and ensure timely collections.
• Work closely with finance to maintain cost discipline and operational profitability.

🎓 Educational Qualifications

• Minimum:

  Bachelor’s Degree in Engineering

• Experience:

• 15+ years in Operations Management
• 5+ years in leadership roles within Indian startups or high-growth tech sectors
• Proven track record of building systems, processes, and teams from scratch