Head of Operations

Role Overview As the Head of Operations at Smart Ship Hub, you will lead and scale the end-to-end operational functions to ensure seamless delivery of IoT-enabled digital services to global maritime clients. Your role demands strategic thinking and hands-on leadership to align business objectives with execution excellence, customer satisfaction, and operational efficiency. Key Responsibilities - Operational Leadership - Lead day-to-day operations across IoT deployments, data services, platform delivery, and customer success functions. - Define and implement operational strategies, KPIs, and governance mechanisms for efficiency and scalability. - Drive operational excellence across project execution, service delivery, and support teams. - Oversee end-to-end IoT rollout and ensure adherence to quality, safety, and performance standards. - Cross-Functional Coordination - Collaborate closely with the Delivery Team to ensure alignment on project execution timelines, quality standards, and customer expectations. - Work with the Emissions Team to operationalize data collection, validation, and compliance monitoring for emission reporting. - Partner with the Vessel & Voyage Performance Team to ensure seamless integration of vessel analytics, performance insights, and customer deliverables. - Coordinate with the Solutions Team for IoT device readiness, data reliability, platform uptime, and digital workflow automation. - Coordinate with the Engineering Team for new features, product stability, and scalability. - Drive synchronization among all teams to ensure a unified, customer-centric delivery experience. - Customer Operations & Relationship Management - Oversee end-to-end customer operations from implementation to lifecycle management. - Maintain strong engagement with key clients to ensure operational success, SLA adherence, and long-term satisfaction for Customer Success. - Establish processes for proactive issue resolution, continuous performance tracking, and transparent reporting. - Act as an escalation point for major operational challenges and customer concerns. - Team & Process Management - Build, mentor, and manage cross-functional teams across project management, supply chain, and technical support. - Standardize and continuously improve operational workflows, documentation, and reporting systems. - Collaborate with engineering, sales, and customer success teams to ensure alignment on deliverables and priorities. - Customer Operations & Service Quality - Oversee customer onboarding, fleet deployment, and post-implementation support. - Ensure high service quality, SLA adherence, and proactive issue resolution for global customers. - Maintain close engagement with key clients to ensure satisfaction and identify opportunities for value enhancement. - Strategic & Financial Oversight - Develop annual operational plans, budgets, and resource forecasts aligned with business goals. - Optimize costs and resource utilization while maintaining service excellence. - Identify risks and implement mitigation plans across all operational domains. Qualifications & Experience - Bachelors or Masters degree in Engineering, Operations, or Business Management. - 12-18 years of experience in operations, preferably in IoT, SaaS, industrial automation, or maritime technology domains. - Prior exposure to managing global clients and complex technical deployments is highly desirable. Join Smart Ship Hub Join Smart Ship Hub to be part of a fast-growing maritime technology company driving global digital transformation. Lead mission-critical operations that connect innovation, customers, and execution, and shape scalable processes, teams, and systems in a high-impact leadership role. Role Overview As the Head of Operations at Smart Ship Hub, you will lead and scale the end-to-end operational functions to ensure seamless delivery of IoT-enabled digital services to global maritime clients. Your role demands strategic thinking and hands-on leadership to align business objectives with execution excellence, customer satisfaction, and operational efficiency. Key Responsibilities - Operational Leadership - Lead day-to-day operations across IoT deployments, data services, platform delivery, and customer success functions. - Define and implement operational strategies, KPIs, and governance mechanisms for efficiency and scalability. - Drive operational excellence across project execution, service delivery, and support teams. - Oversee end-to-end IoT rollout and ensure adherence to quality, safety, and performance standards. - Cross-Functional Coordination - Collaborate closely with the Delivery Team to ensure alignment on project execution timelines, quality standards, and customer expectations. - Work with the Emissions Team to operationalize data collection, validation, and compliance monitoring for emission reporting. - Partner with the Vessel & Voyage Performance