Head of Operations

At Bikester Global, we are scaling fast. To make this possible, we’re looking for a Head of Operations who will act as the founder’s right hand. This person will take ownership of day-to-day operations across our retail stores and online business, ensuring efficiency, accountability, and growth. While the founder focuses on strategy and expansion, you will be the driving force that executes plans, manages teams, and builds scalable systems.

What You’ll Do

End-to-End Operations Management

• Oversee daily operations of all retail stores and online business.
• Ensure smooth functioning of store processes, inventory, logistics, and customer service.
• Build and refine SOPs to maintain consistency across all touchpoints.

Team Leadership & Accountability

• Manage and guide store managers and their teams; ensure KPIs are being met.
• Create a culture of responsibility, discipline, and continuous improvement.
• Be the escalation point for operational issues.

Inventory & Supply Chain

• Work closely with the buying team to plan stock flow for retail and online.
• Monitor inventory accuracy, prevent stock-outs/overstocks, and improve forecasting.
• Coordinate with vendors and logistics partners for timely procurement and deliveries.

Sales & Performance Monitoring

• Track daily, weekly, and monthly sales targets across channels.
• Identify bottlenecks and execute corrective actions quickly.
• Align operational decisions with revenue growth goals.

Customer Experience

• Ensure that every customer touchpoint - store visit, website purchase, after-sales service - is consistent and high quality.
• Implement processes to capture feedback and resolve issues effectively.

Execution Partner to Founder

• Translate strategic plans into actionable steps and follow through till completion.
• Regularly update the founder on progress, challenges, and opportunities.
• Anticipate needs and proactively solve problems before they escalate.

What We’re Looking For

• 3+ years of experience in operations, retail management, or business scaling.
• Proven ability to manage multi-location operations and lead teams.
• Strong grip on inventory planning, sales performance, and vendor management.
• Someone who thrives in fast-moving environments and can switch between strategic and tactical thinking.
• Excellent communication, leadership, and problem-solving skills.
• A doer who doesn’t just plan but ensures execution to the last mile.

Why This Role Matters

This is not just another operations role. You’ll have real ownership, real accountability, and the opportunity to shape how we scale.

Job Type: Full-time

Pay: ₹60,000.00 - ₹70,000.00 per month

Ability to commute/relocate:

• Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current / last monthly salary?

Education:

• Bachelor's (Required)

Work Location: In person