Global Operations Manager

About the Company

Group Bayport is a customer-obsessed rapidly growing global e-commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and a global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivi Printing, Circle One, Giant Media, Neon Earth, Optamark and North cape.

While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.

For more about Group Bayport, please visit

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About the role:

We acquired Chicago based Northcape, a custom cushion and furniture company in August 2024, with a vision to become one of the largest custom cushion company in the world. Northcape is a leading brand in outdoor furnishing. August 2024, the company has been integrated with Group Bayport’s centralized operations in India. Since We are seeking a seasoned Operations Manager to oversee, optimize and streamline our end-to-end manufacturing and logistics operations at Northcape. The individual will be responsible for managing production planning, workforce allocation, procurement, logistics, and cost control to ensure timely delivery, quality, and profitability. The ideal candidate will bring strong operational expertise in manufacturing, an analytical mindset, and a hands-on leadership style.

At its core, this individual will be responsible to align and drive operations to exceed customer expectations.

The role can gradually expand to managing other global operations, including future acquisitions.

Key Responsibilities:

Production & Scheduling:

• Plan and manage production schedules to meet customer demands and turnaround times (TAT).
• Oversee day-to-day manufacturing operations across both cushion (cut & sew) and furniture

(aluminum frame) production units.

• Ensure all jobs are completed on time, within budget, and to quality standards.
• Implement and monitor key KPIs including on-time delivery, throughput, productivity, and wastage.

Procurement planning, vendor management, inventory management:

• Procurement planning
• Lead domestic and international procurement for raw materials and components.
• Evaluate, select, and manage supplier relationships.
• Negotiate pricing, contracts, and delivery terms with vendors.
• Manage inventory

Operational synergies:

• Integrate global operations with central operations in India.
• Increase manufacturing and fulfillment support from India to support Northcape’s growth.
• Debottleneck operations and processes
• Drive cost efficiencies in labor, materials, and operations.

Workforce Management:

• Optimize manpower deployment based on order inflow and annual operating plan.
• Monitor team performance and develop skill-enhancement initiatives for supervisors and workers.
• Coordinate recruitment, training, and shift planning of production and warehouse staff.

Logistics & Shipping:

• Ensure smooth logistics for domestic and international shipments.
• Plan and oversee the dispatch of finished goods in coordination with warehouse and logistics partners.
• Minimize delays and damages through effective packaging and handling processes.

Job Requirements

• Ability to analyze operations, anticipate challenges, and drive process improvements for efficiency and scalability.
• Capable of making informed, data-driven decisions that positively impact production, workforce management, and cost control.
• Skilled at mentoring, coaching, and empowering teams to enhance productivity and job satisfaction.
• Ability to lead teams through high-demand periods, maintaining efficiency and morale.
• Frequent travelling required to USA

Qualifications and Pre-requisites:

• Bachelor’s degree in Engineering, Operations Management, Supply Chain, or related field. If you have an MBA, that’s a plus
• 7+ years of relevant experience in manufacturing operations, with at least 2+ years in global operations.
• Proven experience in production planning, logistics, and team leadership.
• Knowledge of ERP systems and manufacturing software.
• Strong analytical, organizational, and communication skills.
• Ability to work in a fast-paced, high-volume environment.

Pre-requisite:

Group Bayport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or veteran status