General Manager

Job Description

Job Summary: The General Manager (GM) will oversee the overall operations of Kumar TVS, ensuring profitability, customer satisfaction, and employee efficiency. The GM will be responsible for managing all departments including Sales, Service, Spare Parts, Finance & Insurance (F&I), and Administration. This role requires strong leadership, strategic planning, and in-depth knowledge of two-wheeler dealership operations. Key Responsibilities:1. Business Operations Lead and manage the daily operations of the dealership. Set and achieve monthly and annual targets for sales, service, and parts. Ensure smooth coordination between all departments for seamless operations. Optimize inventory management for vehicles and spare parts. 2. Sales & Marketing Drive new vehicle sales through effective sales strategies and local marketing. Supervise the sales team to ensure customer conversion and lead follow-up. Monitor and improve the performance of sales executives and team leaders. Build customer loyalty and brand image in the Keonjhar region. 3. Service & Customer Satisfaction Ensure high-quality customer service in the workshop. Monitor service team performance and workshop profitability. Handle major customer complaints and resolve issues promptly. Ensure timely delivery of serviced vehicles and spare parts availability. 4. Financial Management Prepare and manage annual budgets, cost controls, and profitability reports. Monitor cash flow, outstanding receivables, and expense management. Liaise with banks and NBFCs for finance and insurance tie-ups. 5. Team Leadership Recruit, train, and motivate staff across departments. Conduct performance reviews and set KPIs for department heads. Foster a high-performance, ethical work culture. 6. Compliance & Reporting Ensure adherence to TVS Motors' dealership policies and standards. Submit regular reports to TVS Motors and dealership ownership. Ensure compliance with local laws, taxation, and RTO processes. Key Skills & Qualifications: Bachelor's Degree (preferred: MBA or equivalent in Management/Automobile/Marketing). Minimum 7–10 years of experience in automotive dealership operations, preferably in 2-wheelers. Strong leadership and people management skills. Excellent communication and negotiation skills. Familiar with DMS (Dealer Management System) and MS Office. Knowledge of regional language (Odia) is a plus. Key Performance Indicators (KPIs): Monthly sales and service targets achieved. Customer satisfaction index (CSI) scores. Workshop productivity and efficiency. Inventory turnover ratio. Staff retention and training completion. Job Types: Full-time, Permanent Pay: ₹360,000.00 - ₹420,000.00 per year Benefits: Cell phone reimbursement Provident Fund Schedule: Fixed shift Supplemental Pay: Performance bonus Experience: Automotive engineering: 3 years (Preferred) Work Location: In person