Job Opening: Hotel Manager Location: Kumar Hi Life Hotel, Keonjhar Shift: Must be flexible and capable of working any shift (morning, evening, or night) Key Responsibilities: Oversee daily operations of the hotel and ensure smooth guest experiences Manage staff across various departments (front office, housekeeping, kitchen, etc.) Handle guest complaints and resolve issues promptly Ensure compliance with health, safety, and hygiene standards Coordinate with vendors and service providers Monitor budgets and expenses to ensure profitability Requirements: Proven experience in hotel or hospitality management Strong leadership and problem-solving skills Excellent communication and interpersonal abilities Willingness to work in rotational shifts, including nights and weekends Knowledge of hotel management software is a plus Salary: Negotiable based on experience Accommodation & Food: IS provided Job Types: Full-time, Permanent Pay: ₹12,500.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Experience: Hotel: 1 year (Preferred) Language: Odia (Preferred) Work Location: In person
Job Summary: The General Manager (GM) will oversee the overall operations of Kumar TVS, ensuring profitability, customer satisfaction, and employee efficiency. The GM will be responsible for managing all departments including Sales, Service, Spare Parts, Finance & Insurance (F&I), and Administration. This role requires strong leadership, strategic planning, and in-depth knowledge of two-wheeler dealership operations. Key Responsibilities:1. Business Operations Lead and manage the daily operations of the dealership. Set and achieve monthly and annual targets for sales, service, and parts. Ensure smooth coordination between all departments for seamless operations. Optimize inventory management for vehicles and spare parts. 2. Sales & Marketing Drive new vehicle sales through effective sales strategies and local marketing. Supervise the sales team to ensure customer conversion and lead follow-up. Monitor and improve the performance of sales executives and team leaders. Build customer loyalty and brand image in the Keonjhar region. 3. Service & Customer Satisfaction Ensure high-quality customer service in the workshop. Monitor service team performance and workshop profitability. Handle major customer complaints and resolve issues promptly. Ensure timely delivery of serviced vehicles and spare parts availability. 4. Financial Management Prepare and manage annual budgets, cost controls, and profitability reports. Monitor cash flow, outstanding receivables, and expense management. Liaise with banks and NBFCs for finance and insurance tie-ups. 5. Team Leadership Recruit, train, and motivate staff across departments. Conduct performance reviews and set KPIs for department heads. Foster a high-performance, ethical work culture. 6. Compliance & Reporting Ensure adherence to TVS Motors' dealership policies and standards. Submit regular reports to TVS Motors and dealership ownership. Ensure compliance with local laws, taxation, and RTO processes. Key Skills & Qualifications: Bachelor's Degree (preferred: MBA or equivalent in Management/Automobile/Marketing). Minimum 7–10 years of experience in automotive dealership operations, preferably in 2-wheelers. Strong leadership and people management skills. Excellent communication and negotiation skills. Familiar with DMS (Dealer Management System) and MS Office. Knowledge of regional language (Odia) is a plus. Key Performance Indicators (KPIs): Monthly sales and service targets achieved. Customer satisfaction index (CSI) scores. Workshop productivity and efficiency. Inventory turnover ratio. Staff retention and training completion. Job Types: Full-time, Permanent Pay: ₹360,000.00 - ₹420,000.00 per year Benefits: Cell phone reimbursement Provident Fund Schedule: Fixed shift Supplemental Pay: Performance bonus Experience: Automotive engineering: 3 years (Preferred) Work Location: In person
Job Title: Workshop Manager – Bajaj 3-Wheeler Location: Keonjhar, Odisha Job Summary: The Workshop Manager will be responsible for overseeing the daily operations of the Bajaj 3-wheeler service workshop in Keonjhar. This includes managing the technical team, ensuring high service quality, maintaining customer satisfaction, achieving service targets, and coordinating with the parts and sales departments. Key Responsibilities: 1. Workshop Operations Management Supervise daily operations of the service center. Allocate jobs to technicians based on skill level and job priority. Ensure timely delivery of serviced vehicles. Monitor and enforce safety and cleanliness standards in the workshop. 2. Team Supervision Manage and train a team of technicians, mechanics, and support staff. Conduct regular performance evaluations. Schedule shifts and ensure optimal manpower utilization. 3. Customer Service Interact with customers to understand service issues. Ensure customer complaints are resolved promptly and effectively. Improve customer satisfaction through proactive service follow-ups. 4. Technical Oversight Ensure quality checks are performed on all serviced vehicles. Stay updated with the latest Bajaj 3-wheeler service guidelines and bulletins. Guide the team in diagnosing and resolving technical issues. 5. Inventory and Parts Management Coordinate with the spare parts department to ensure availability of parts. Minimize downtime due to parts shortages. Monitor inventory usage and control wastage. 6. Reporting & Documentation Maintain accurate records of jobs completed, warranty claims, and service revenue. Generate regular performance and MIS reports for management. Ensure proper documentation for insurance and warranty claims. 7. Business Development & Target Achievement Drive service revenue by upselling value-added services. Collaborate with the sales team to convert service leads into new vehicle sales. Achieve monthly service and revenue targets. Key Skills & Requirements: Qualification: Diploma or Degree in Automobile/Mechanical Engineering Experience: 4–8 years in a similar role, preferably in the 2W/3W/automotive sector Technical Knowledge: Strong understanding of Bajaj 3-wheeler systems and service practices Leadership: Ability to lead and motivate a team Customer Service: Excellent communication and problem-solving skills Software: Familiar with DMS (Dealer Management Systems) and MS Office Compensation: Competitive salary based on experience Performance incentives Other benefits as per company policy Preferred Candidate: Local candidates or those willing to relocate to Keonjhar Familiar with the local language and market conditions Experience in handling rural and semi-urban customers Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person
Job Title: Floor Manager – Body Shop Location: Kumar Automobiles (Maruti Suzuki Authorized Dealership) Department: Body Shop Reports to: Body Shop Manager / Workshop Manager Objective: To ensure efficient workflow and productivity in the Body Shop by supervising daily operations, coordinating with technicians and service advisors, maintaining quality standards, and ensuring timely vehicle delivery, all while upholding Maruti Suzuki guidelines. Key Responsibilities: Workflow & Operations Management: Monitor day-to-day operations on the workshop floor. Allocate jobs to technicians based on skill set and workload. Track vehicle progress at each repair stage to ensure deadlines are met. Coordinate with the Parts Department to ensure timely availability of required parts. Customer Satisfaction: Ensure vehicles are repaired to customer and manufacturer standards. Address escalated customer concerns in coordination with the Body Shop Manager. Maintain communication with service advisors regarding job status and timelines. Quality Control: Conduct regular inspections during and after repairs to ensure quality workmanship. Implement Maruti Suzuki’s standard operating procedures (SOPs) and safety norms. Prevent rework by ensuring proper first-time fixes. Team Supervision & Training: Supervise and motivate technicians, painters, denters, and helpers. Identify training needs and support skill development in coordination with HR/technical trainers. Promote discipline and time management among workshop staff. Reporting & Documentation: Maintain daily job cards, work-in-progress reports, and productivity logs. Update the management on job status, efficiency, turnaround time (TAT), and customer feedback. Monitor workshop capacity utilization and suggest improvements. Compliance: Ensure adherence to Maruti Suzuki’s dealership guidelines and safety norms. Support audits (MSIL and internal) and implement corrective actions as needed. Key Skills & Requirements: Qualifications: Diploma or Degree in Automobile/Mechanical Engineering or equivalent. Experience: 3–5 years in body shop/workshop operations, preferably in an automobile dealership. Skills: Leadership, time management, technical know-how (especially on body repair and paint), interpersonal skills, and working knowledge of DMS/ERP systems. Certifications (Optional): Maruti Suzuki Service training certifications are an advantage. KPIs (Key Performance Indicators): Turnaround Time (TAT) per vehicle Technician Productivity & Efficiency Quality Index (Rework Ratio) Customer Satisfaction Index (CSI) Floor Utilization Rate Inventory Coordination Efficiency Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Fixed shift Supplemental Pay: Performance bonus Experience: maruti suzuki body shop: 1 year (Required) Dealership: 1 year (Required) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 24/06/2025
Key Responsibilities 1. Business Growth & Market Development Identify new potential areas for expansion—both urban and rural—and support the opening of new sub-dealerships or service outlets. Manage dealer network: nurture existing partners, identify and recruit new ones, assess site feasibility, oversee layout and setup, and ensure facilities meet TVS standards. Drive vehicle sales by planning localized sales strategies, promoting product launches, and executing BTL marketing activities. 2. After‑Sales & Service Expansion Oversee service capacity growth—expanding workshops, launching initiatives like Express Service, and maintaining parts availability across the area. Reduce lost customer retention, improve service inflow at authorized dealers, and elevate customer satisfaction scores (CSI). 3. Dealer Profitability & Process Improvement Audit dealership operations, ensure they meet TVS norms in finance, service, and parts departments, and optimize inventory and working capital. Implement DMS/CRM systems, appointment processes, SOPs, and other systems to improve workflow and efficiency 4. Team Leadership & Coaching Mentor Area Development BDMs, sales staff, and service teams—coaching them to hit targets, adopt best practices, and excel in customer service. Plan and oversee deployment, training, staffing, and retention of dealer personnel to ensure strong local execution. 5. Customer Satisfaction & Complaint Handling Monitor feedback from “voice of the customer,” dig into complaints, and lead initiatives to address root causes and elevate overall satisfaction. Support dealers in reaching benchmark CSI scores (e.g., 9/10) and track performance consistently. How this Role Makes an Impact in Keonjhar Network Expansion : Tapping semi-urban or rural markets by opening smaller "AD" outlets—crucial for areas like Keonjhar. Sales Uplift : Driving both new vehicle sales and spares/service income with tailored local promotions and finance tie-ups. Operational Excellence : Ensuring dealer success by implementing operational SOPs, optimizing parts/orders, and maintaining financial discipline. Customer Loyalty : Elevating brand image by ensuring customers return for servicing and feel valued at every touchpoint. Ideal Profile & Skills Background : 4–8 years in dealership or auto-sales roles, preferably with exposure to TVS or another 2-wheeler brand. Skillset : Strong in territory management, dealer relations, sales strategy, after-sales processes, customer service, and people leadership. Tools & Tools : Proficiency in CRM/DMS systems (TVS systems), MS Office, and financial accounting. Travel & Fieldwork : Comfortable with frequent travel across the assigned area, which is essential for covering a region like Keonjhar and nearby towns. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person
Key Responsibilities :1. Strategic Marketing Planning Develop and implement localized marketing plans to promote Tata Power EV Chargers in Sambalpur and surrounding districts. Align marketing strategies with Tata Power EV division's branding and objectives. 2. Brand Awareness & Promotion Plan and execute offline and digital campaigns to raise awareness about EV charging infrastructure. Organize local events, roadshows, and awareness drives in collaboration with EV manufacturers, local authorities, and auto dealers. 3. Customer Engagement & Lead Generation Generate leads through digital marketing, field outreach, partnerships with commercial establishments, and corporate offices. Develop and maintain a database of potential clients such as fleet operators, residential complexes, malls, petrol pumps, and municipalities. 4. Channel & Partner Collaboration Work with local car dealerships (especially Tata Motors) to cross-sell chargers to EV buyers. Collaborate with housing societies, hotels, and commercial property developers for charger installation proposals. 5. Digital Marketing Management Handle social media marketing, Google Ads, and local SEO to improve online presence. Develop and maintain content for website, blog, brochures, and email campaigns. 6. Market Research & Feedback Monitor EV adoption trends in Odisha, especially Western Odisha. Collect feedback from users and report insights to Tata Power for service improvement. 7. Reporting & Coordination Submit regular reports on campaign performance, lead conversions, and market reach. Coordinate with Tata Power EV's regional team for updates, training, and support. Key Skills Required : Strong knowledge of EV industry and clean energy solutions. Excellent communication, presentation, and negotiation skills. Digital marketing expertise (SEO, SEM, social media). Strong local network in Sambalpur and nearby districts. Leadership and team management abilities. Qualifications : Bachelor’s or Master’s degree in Marketing, Business Administration, or related field. 5–10 years of experience in sales or marketing, preferably in automotive, renewable energy, or technology sectors. Fluency in English, Hindi, and Odia is preferred. Compensation : Competitive salary with performance incentives, travel allowance, and opportunity for career growth within the Tata Power EV ecosystem. Job Types: Full-time, Permanent Pay: ₹20,539.18 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person
Key Responsibilities Service Network Management Oversee service operations in workshop. Ensure adherence to service protocols, warranty policies, and safety standards. Technical Expertise & Training Conduct training programs for technicians on EV diagnostics, battery systems, and software updates. Stay updated on EV technologies and troubleshoot complex service issues. Customer Experience & Satisfaction Monitor customer feedback and resolve escalations promptly. Implement initiatives to improve service turnaround time and customer delight. Spare Parts & Inventory Control Coordinate with supply chain teams to ensure availability of EV-specific components. Optimize inventory levels and reduce service downtime. Quality Assurance & Compliance Conduct audits and quality checks at service centers. Ensure compliance with environmental and safety regulations related to EV servicing. Digital Tools & Reporting Utilize CRM and service management platforms to track performance metrics. Generate reports on service KPIs, warranty claims, and technician productivity. Qualifications Diploma or Bachelor’s degree in Mechanical/Electrical/Automobile Engineering. 1–2 years of experience in 2-wheeler service operations, with at least 2 years in EV servicing. Certification in EV maintenance or diagnostics is a plus. Skills & Attributes Strong technical knowledge of electric drivetrains, battery systems, and BMS. Excellent leadership and team management skills. Proficiency in service software, CRM tools, and diagnostic platforms. Customer-centric mindset with problem-solving abilities. Job Types: Full-time, Permanent Pay: ₹9,000.00 - ₹12,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Core Responsibilities1. Workshop Operations & Scheduling Oversee daily service workflows: coordinating with service advisors and technicians to ensure efficient job allocation and timely service delivery. Monitor Turnaround Time (TAT) to guarantee vehicles are serviced and returned promptly. Glassdoor 2. Customer Service & Complaint Resolution Interface with customers to understand service needs, explain timelines and estimates. Address and resolve customer complaints quickly to maintain satisfaction. GlassdoorIndeed 3. Team Supervision & Training Guide and supervise technicians, service advisors, and support staff. Conduct periodic performance reviews and training to uphold service standards. GlassdoorPlacement India 4. Quality Control & Technical Oversight Perform post-service inspections, ensuring repairs match TVS’s safety and performance standards. Apply quality assurance protocols and corrective follow-ups when needed. Simply HiredGlassdoor 5. Inventory & Parts Management Coordinate with spare parts teams to maintain stock levels for routine and on‑demand needs. Ensure tools and equipment are well-maintained for uninterrupted operations. GlassdoorPlacement India 6. Reporting & Documentation Maintain detailed service documentation (job cards, part usage, labor hours) and warranty claim records. Prepare performance reports—tracking metrics like revenue, TAT, customer feedback, and recommending improvements. GlassdoorPlacement India 7. Revenue & Upselling Promote value-added services such as Annual Maintenance Contracts (AMCs) and accessory sales to boost workshop profitability. Placement IndiaIndeed 8. Safety & Policy Compliance Ensure adherence to TVS service guidelines, SOPs, and safety norms in the workshop. Foster a safe working environment for staff and customers alike. GlassdoorIndeed Required Skills & Qualifications Technical Background : A Diploma in Automobile/Mechanical Engineering or equivalent is typically preferred. Glassdoorcareerguide.asdc.org.in Experience : Usually 3–8 years in workshop operations, with at least 2 years in a supervisory role. GlassdoorIndeed Leadership & Communication : Strong ability to lead teams, manage conflict, and communicate effectively with customers and staff. Analytical & DMS/CRM Skills : Familiarity with Dealer Management Systems or CRM tools to track workflow, performance, and inventory. Customer Focus : Committed to quality delivery and building positive customer relationships. What It Means in Keonjhar In a location like Keonjhar, the role would closely reflect the duties outlined above—but may also entail: Closer coordination with regional parts suppliers and service network. More personalized customer engagement in a local community setting. Multi-tasking across various operational functions due to potentially leaner staffing. Summary TableAreaResponsibilitiesWorkshop OperationsJob scheduling, TAT optimizationCustomer ServiceEngagement, complaints, estimatesTeam ManagementSupervision, training, motivationQuality ControlPost-service inspections, complianceInventory ManagementSpare parts coordination, tool upkeepReportingService documentation, performance trackingRevenue EnhancementSelling AMCs/accessoriesSafety & ComplianceSOP and regulatory adherence Job Type: Full-time Pay: ₹10,000.00 - ₹14,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Experience: TVS DEALERSHIP: 1 year (Required) Work Location: In person
You're asking about the role of an Area Sales Head at a Kumar Chargex dealership for Tata Power EV Charger in Bhubaneswar . There's no publicly available, job-specific listing under that exact title, but I can sketch a refined, well-informed profile by drawing on similar roles in the EV charging and automotive sectors—particularly those associated with Tata Power's EZ CHARGE network. What an Area Sales Head in this setup would typically handle1. Territory & Dealer Network Management Lead and expand the dealer or franchise network—like Kumar Chargex—within Bhubaneswar and surrounding areas. Identify potential partners or sites (commercial spaces, malls, workplaces, hotels, highways) for EV charger installation and operator partnerships. Ensure alignment with Tata Power’s selection, setup, and operations process for EV charging stations (Tata Power, DIYguru). 2. Sales Strategy & Revenue Growth Craft and deploy sales plans to boost adoption of Tata Power EZ CHARGE solutions—public, semi-public, fleet, and home chargers (Tata Power, DIYguru). Set and pursue targets: number of charging points installed, revenue from charger sales/services, and new dealer onboarding. Liaise with Tata Power's internal teams for pricing, promotions, incentives, and product support. 3. Stakeholder & Client Relationship Building Serve as the primary sales and operational interface for Kumar Chargex and other partners. Coordinate installation logistics, branding, and compliance with Tata Power’s standards (Tata Power, tataevchargingpoint.in). Foster trust and long-term relationships with dealers, commercial landlords, and corporate clients. 4. Field Coordination & After-Sales Support Ensure smooth installations, timely commissioning, and high-quality operations of charging stations. Handle service escalations, maintenance planning, and uptime performance for the EV charging network. Provide training and support to franchise staff on Tata Power’s app usage and charging workflows, mirroring the CXE/CRE responsibilities seen elsewhere (Indeed). 5. Reporting & Market Insights Regularly report on sales performance, pipeline developments, regional competition, and market feedback. Use insights to recommend improvements in strategy, coverage, or customer experience. 6. Team Leadership & Local Coordination Build and lead a regional sales team or manage cross-functional coordination (e.g., operations, installation. Liaise with local government bodies or civic projects (e.g., Bhubaneswar Smart City EV initiatives) (The New Indian Express). Why these responsibilities align Dealer/Franchise Growth : The Area Sales Head role echoes job descriptions like the Area Sales Manager in EV/battery industries—expanding dealer networks, driving sales, and traveling extensively within a defined region (Indeed). Tata Power’s EZ CHARGE Ecosystem : Tata Power supports a wide-ranging EV charging network (public, fleet, home) and provides infrastructure, branding, installation support, and tech tools—making Sales Heads pivotal in orchestrating that ecosystem at the regional level (Tata Power). Local Context : Bhubaneswar’s EV charging rollout includes Tata Power projects with specific site-based implementations, and the sales head would closely engage with franchisees like Kumar Chargex to deliver these locally (The New Indian Express, Pulse Energy). Sample Role Overview AspectDetailsObjective Drive growth of Tata Power EV charging infrastructure through dealer/franchise network in Bhubaneswar region. Key Responsibilities Sales strategy execution, onboarding/management of dealers, overseeing installations, maintaining client relationships, leading local sales operations, coordinating with Tata Power. Key Metrics Number of charging points installed, dealer onboarding targets, revenue growth, network uptime, partner satisfaction. Tools & Support Tata Power EZ CHARGE platform, brand guidelines, installation and maintenance support, internal cross-functional teams. Stakeholder Interaction Kumar Chargex dealership, commercial property owners, Tata Power’s central operations teams, local authorities, and service providers Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Inventory Management : Maintain optimal stock levels of spare parts, ensuring timely procurement and minimizing stock-outs or excess inventory. Implement and maintain inventory management software to track parts usage and reorder points. Expertia Procurement & Vendor Coordination : Source and order spare parts from authorized suppliers, ensuring the availability of genuine TVS parts. Negotiate with vendors for cost-effective procurement while maintaining quality standards. Sales & Customer Service : Assist customers in identifying and purchasing the correct spare parts for their vehicles. Handle special orders and provide technical guidance to ensure customer satisfaction. Indeed Workshop Support : Collaborate with workshop managers to ensure timely availability of parts for scheduled services and repairs. Monitor parts usage and forecast future requirements based on service schedules. Team Management : Supervise and train spare parts department staff, ensuring adherence to company policies and procedures. Foster a team environment that emphasizes efficiency and customer service. Financial Oversight : Monitor and control inventory costs and budgets, ensuring profitability while maintaining service quality. Prepare reports on inventory status and key metrics for management review. Qualifications & Skills Education : A minimum of 12th grade education; a diploma or degree in supply chain management, logistics, or a related field is advantageous. Experience : Prior experience in spare parts management, preferably in the automotive or two-wheeler industry. Skills : Strong organizational and problem-solving skills, proficiency in inventory management software and MS Office Suite, and effective communication abilities. Job Type: Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Core Responsibilities Lead Generation & Prospecting Identify potential customers through cold calling, referrals, and field visits Maintain a pipeline of leads and follow up consistently Sales & Target Achievement Promote and sell TVS products (vehicles or financial services) Meet daily, monthly, and quarterly sales targets Negotiate pricing and close deals in line with company policies LOCAL CANDIDATES ARE PREFERRED AND MUST HAVE OWN BIKE MINIMUM QUALIFICATION: GRADUATION Job Type: Full-time Pay: ₹9,000.00 - ₹12,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 7008338610
Core Responsibilities Lead Generation & Prospecting Identify potential customers through cold calling, referrals, and field visits Maintain a pipeline of leads and follow up consistently Sales & Target Achievement Promote and sell TVS products (vehicles or financial services) Meet daily, monthly, and quarterly sales targets Negotiate pricing and close deals in line with company policies LOCAL CANDIDATES ARE PREFERRED AND MUST HAVE OWN BIKE MINIMUM QUALIFICATION: GRADUATION Job Type: Full-time Pay: ₹9,000.00 - ₹12,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 7008338610
Key Responsibilities ** workshop operations & supervision ** Oversee all maintenance, servicing, and repair activities of Bajaj three-wheelers (RE, cargo, passenger etc.). Ensure quality control: that all repairs meet Bajaj’s service standards and safety norms. Manage a team of technicians, mechanics, apprentices and helpers; coordinate workflow so that service turnarounds are timely. ** Staff management and development ** Hiring, training, scheduling of staff; ensure technicians have necessary skills for newer models, electrical, mechanical systems. Conduct performance reviews, mentor junior staff, ensure continuous improvement. ** Parts and inventory management ** Monitor spare parts inventory; ensure availability of genuine Bajaj spares. Order parts in time, avoid overstocking/stock-outs. Keep track of consumables, tools, workshop equipment. ** Customer service & satisfaction ** Interact with customers when needed to understand service issues, explain work done, estimates, time taken. Ensure adherence to promised service delivery timelines. Handle complaints, ensure customer retention and good reputation. ** Quality, safety, & compliance ** Ensure workshop adheres to safety norms (personal protective equipment, safety of tools). Maintain clean, organised workshop. Follow all regulatory norms (pollution checks, emissions norms etc. if applicable). Implement Bajaj’s service policies, warranty procedures etc. ** Reporting & performance monitoring ** Track key metrics: number of vehicles serviced, turnaround time, repeat defects, error rates, warranty claims, revenue generated in service. Report regularly to management; suggest improvements. Maintain workshop cost control: labour cost, material wastage, utilities. ** Coordination across dealership departments ** Work with sales department: checks on newly sold vehicles requiring first service, customer handovers etc. Coordinate with parts department to ensure parts supply. Communicate with the billing/finance team for invoicing, payments. Required Skills & Qualifications Diploma / ITI in Automobile Engineering, Mechanical Engineering or relevant field. Several years (say 3-5 years) of experience in a workshop environment; experience with three-wheelers or light commercial vehicles a plus. Strong technical knowledge of engines, transmissions, electrical systems, braking, tyres etc. Good managerial skills: planning, delegation, team management. Good communication skills (with customers & staff). Local language plus Odia / Hindi is helpful. Understanding of inventory control, basic accounting or workshop financials. Attention to safety, quality, and detail. Key Performance Indicators (KPIs) Average turnaround time per vehicle. Percentage of service work that meets quality on first pass (i.e. minimal rework). Service revenue targets. Customer satisfaction/rating (feedback). Inventory turnover of parts & spares. Workshop utilisation (how much capacity is used). Cost of service per job vs budget. Typical Schedule & Other Conditions Full-time, likely six days a week or as per dealership norms. Some work on Saturdays or Sundays may be required. Being in Keonjhar, travel may be required if there are sub-service centers or mobile service units. Need to be adaptable to customer demands and seasonal peaks. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Ability to commute/relocate: Keonjhargarh, Orissa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Diploma (Required) Experience: Automotive service: 1 year (Required) total work: 1 year (Preferred) Work Location: In person