Workshop Manager

Job Title: Workshop Manager – Bajaj 3-Wheeler Location: Keonjhar, Odisha Job Summary: The Workshop Manager will be responsible for overseeing the daily operations of the Bajaj 3-wheeler service workshop in Keonjhar. This includes managing the technical team, ensuring high service quality, maintaining customer satisfaction, achieving service targets, and coordinating with the parts and sales departments. Key Responsibilities: 1. Workshop Operations Management Supervise daily operations of the service center. Allocate jobs to technicians based on skill level and job priority. Ensure timely delivery of serviced vehicles. Monitor and enforce safety and cleanliness standards in the workshop. 2. Team Supervision Manage and train a team of technicians, mechanics, and support staff. Conduct regular performance evaluations. Schedule shifts and ensure optimal manpower utilization. 3. Customer Service Interact with customers to understand service issues. Ensure customer complaints are resolved promptly and effectively. Improve customer satisfaction through proactive service follow-ups. 4. Technical Oversight Ensure quality checks are performed on all serviced vehicles. Stay updated with the latest Bajaj 3-wheeler service guidelines and bulletins. Guide the team in diagnosing and resolving technical issues. 5. Inventory and Parts Management Coordinate with the spare parts department to ensure availability of parts. Minimize downtime due to parts shortages. Monitor inventory usage and control wastage. 6. Reporting & Documentation Maintain accurate records of jobs completed, warranty claims, and service revenue. Generate regular performance and MIS reports for management. Ensure proper documentation for insurance and warranty claims. 7. Business Development & Target Achievement Drive service revenue by upselling value-added services. Collaborate with the sales team to convert service leads into new vehicle sales. Achieve monthly service and revenue targets. Key Skills & Requirements: Qualification: Diploma or Degree in Automobile/Mechanical Engineering Experience: 4–8 years in a similar role, preferably in the 2W/3W/automotive sector Technical Knowledge: Strong understanding of Bajaj 3-wheeler systems and service practices Leadership: Ability to lead and motivate a team Customer Service: Excellent communication and problem-solving skills Software: Familiar with DMS (Dealer Management Systems) and MS Office Compensation: Competitive salary based on experience Performance incentives Other benefits as per company policy Preferred Candidate: Local candidates or those willing to relocate to Keonjhar Familiar with the local language and market conditions Experience in handling rural and semi-urban customers Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person