Floor Manager

Job Title: Floor Manager – Body Shop
Location: Kumar Automobiles (Maruti Suzuki Authorized Dealership)
Department: Body Shop
Reports to: Body Shop Manager / Workshop Manager

Objective:

To ensure efficient workflow and productivity in the Body Shop by supervising daily operations, coordinating with technicians and service advisors, maintaining quality standards, and ensuring timely vehicle delivery, all while upholding Maruti Suzuki guidelines.

Key Responsibilities:

• Workflow & Operations Management:
• Monitor day-to-day operations on the workshop floor.
• Allocate jobs to technicians based on skill set and workload.
• Track vehicle progress at each repair stage to ensure deadlines are met.
• Coordinate with the Parts Department to ensure timely availability of required parts.
• Customer Satisfaction:
• Ensure vehicles are repaired to customer and manufacturer standards.
• Address escalated customer concerns in coordination with the Body Shop Manager.
• Maintain communication with service advisors regarding job status and timelines.
• Quality Control:
• Conduct regular inspections during and after repairs to ensure quality workmanship.
• Implement Maruti Suzuki’s standard operating procedures (SOPs) and safety norms.
• Prevent rework by ensuring proper first-time fixes.
• Team Supervision & Training:
• Supervise and motivate technicians, painters, denters, and helpers.
• Identify training needs and support skill development in coordination with HR/technical trainers.
• Promote discipline and time management among workshop staff.
• Reporting & Documentation:
• Maintain daily job cards, work-in-progress reports, and productivity logs.
• Update the management on job status, efficiency, turnaround time (TAT), and customer feedback.
• Monitor workshop capacity utilization and suggest improvements.
• Compliance:
• Ensure adherence to Maruti Suzuki’s dealership guidelines and safety norms.
• Support audits (MSIL and internal) and implement corrective actions as needed.

Key Skills & Requirements:

• Qualifications: Diploma or Degree in Automobile/Mechanical Engineering or equivalent.
• Experience: 3–5 years in body shop/workshop operations, preferably in an automobile dealership.
• Skills: Leadership, time management, technical know-how (especially on body repair and paint), interpersonal skills, and working knowledge of DMS/ERP systems.
• Certifications (Optional): Maruti Suzuki Service training certifications are an advantage.

KPIs (Key Performance Indicators):

• Turnaround Time (TAT) per vehicle
• Technician Productivity & Efficiency
• Quality Index (Rework Ratio)
• Customer Satisfaction Index (CSI)
• Floor Utilization Rate
• Inventory Coordination Efficiency

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Fixed shift

Supplemental Pay:

• Performance bonus

Experience:

• maruti suzuki body shop: 1 year (Required)
• Dealership: 1 year (Required)

Work Location: In person

Application Deadline: 30/06/2025
Expected Start Date: 24/06/2025