Floor Manager

• Manage and supervise all activities on the sales floor to ensure smooth and efficient operations.
• Interact directly with customers to understand their needs, provide assistance, and resolve concerns professionally.
• Ensure customer satisfaction by following up with customers and confirming a positive experience before they leave the floor.
• Lead, guide, and motivate floor staff to deliver high-quality service and meet performance standards.
• Monitor staff attendance, shift schedules, ongoing and incoming staff, and ensure adequate floor coverage at all times.
• Drive sales growth by improving conversion rates, upselling, cross-selling, and ensuring effective customer engagement.
• Ensure product availability on the floor by coordinating stock replenishment and maintaining optimal inventory levels.
• Monitor stock movement, identify fast- and slow-moving items, and report stock requirements to management.
• Maintain visual merchandising standards and ensure the floor presentation meets company guidelines.
• Handle customer complaints, returns, and escalations efficiently while maintaining a positive brand image.
• Train new staff and provide ongoing coaching to enhance product knowledge and selling skills.
• Ensure compliance with company policies, procedures, and health and safety standards.
• Analyze daily sales performance and provide reports and feedback to management.
• Coordinate with other departments such as inventory, accounts, and management for smooth operations.
• Maintain discipline, professionalism, and teamwork among floor staff.

Job Types: Full-time, Permanent

Pay: ₹15,358.73 - ₹25,000.65 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person